Community Outreach Coordinator

• Jun 2023 - Present

Enhancing the lives of individuals affected by brain injury through cultivating connections with information, services, and resources. Enhancing the lives of individuals affected by brain injury through cultivating connections with information, services, and resources.

Travel Specialist

• May 2021 - Present

• Consult with clients and develop complex itineraries that ensure a seamless experience for 10K+ travel budgets • Negotiate competitive pricing and maintain strong relationships with travel providers • Cultivate relationships with 200+ vendors and stakeholders to promote industry offerings while building the ‘Good Travels’ brand • Conduct extensive research on health & safety guidelines, vendors, and accommodations, while staying up-to-date on travel trends • Implemented pre-trip services including customized travel newsletters, setting up payment plans, arranging accommodations for travelers with disabilities, and providing travel amenities such as travel merchandise and essentials Show less

Snow Sports Logistics Specialist

• Nov 2017 - Mar 2023

• Lead / instruct up to 200 private/group ski lessons per season, achieving a 95% satisfaction rate• Manage inventory and logistics for ski lessons, equipment rental, and lift tickets for over 10,000 guests each winter season• Demonstrate effective leadership and communication skills by developing detailed crowd control plans & protocols, training employees on their specific responsibilities, and establishing clear communication channels with guests• Address and resolve guest complaints by giving personalized attention in a fast-paced hospitality environment• Received "Employee of the Year" for delivering exceptional VIP service boosting guest satisfaction by 50% Show less

Professional Ski Instructor

• Nov 2014 - Mar 2023

Account & Client Relations Specialist

• Jul 2022 - Nov 2022

• Overhauled accounts receivable protocols, reducing inaccuracies by 80% across all departments • Successfully implemented client relationship management strategy through timely follow-ups and exceptional customer service via phone and email, resulting in a 15% increase in client satisfaction and retention • Researched and drafted legal documents for various disciplines, boosting team efficiency by 25% • Managed 500 clients' accounts receivable with a 98% accuracy rate using Paylog and CLEO • Resolved challenges and honed problem-solving skills in a fast-paced legal environment Show less

Sales Marketing Coordinator

• Apr 2022 - Jun 2022

• Designed and incorporated logos and campaign slogans into 100,000+ promotional products • Provided a comprehensive online catalog to simplify gift selection for events • Offered transparent bulk pricing, ensuring customers know the order cost before checkout • Partnered with industry leaders to deliver fast production and shipping, including rush delivery • Collaborated with clients using an online catalog to find the perfect fit for events • Designed and incorporated logos and campaign slogans into 100,000+ promotional products • Provided a comprehensive online catalog to simplify gift selection for events • Offered transparent bulk pricing, ensuring customers know the order cost before checkout • Partnered with industry leaders to deliver fast production and shipping, including rush delivery • Collaborated with clients using an online catalog to find the perfect fit for events

Assistant Portfolio Manager

• May 2019 - Dec 2020

• Managed relationships, daily operations, and move-in / move-out processes for 3,000+ tenants • Exhibited conflict resolution skills by managing tenants during sensitive situations, overseeing property management during a transition, and enhancing retention through events, tours, and housing fairs • Utilized knowledge of the Fair Housing Act to prepare and process 600 new and renewal lease agreements yearly • Orchestrated procedures for key pick-up in accordance with COVID-19 protocols for 1,500+ new tenants per year • Achieved 100% new and renewal lease rates by providing exceptional service and a positive living environment for tenants Show less

Director of Peer Advising

• Dec 2017 - May 2019

• Established and managed a peer advising team for Hospitality Management students • Trained team members on HIPPA, FERPA, and JMU guidelines for academic advising of peers • Developed and implemented policies and procedures for the peer advising program • Increased awareness of Eta Sigma Delta by organizing and promoting events for the honor society • Contributed to the growth of Eta Sigma Delta by providing guidance and support to fellow members. • Established and managed a peer advising team for Hospitality Management students • Trained team members on HIPPA, FERPA, and JMU guidelines for academic advising of peers • Developed and implemented policies and procedures for the peer advising program • Increased awareness of Eta Sigma Delta by organizing and promoting events for the honor society • Contributed to the growth of Eta Sigma Delta by providing guidance and support to fellow members.

Event Planner

• Jan 2018 - Jan 2019

• Selected from 200+ colleagues for the position of Event Planner of exclusive themed dining events at James Madison University • Trained and managed a team of 40 employees to serve guests and set up venues on schedule • Designed cohesive graphics and decorations for themed dinners with 60+ guests • Established relationships with vendors and negotiated contracts to ensure quality and timely implementation of events • Executed events and oversaw staff performances for The Hart School of Hospitality, Sport & Recreation Mgmt. Show less

Restaurant & Bar Manager - The Second Draft

• May 2018 - Aug 2018

• Provided exceptional service and managed servers in the hotel restaurant (The Second Draft) • Remodeled inventory system and reports for The Second Draft to ensure the most profitability • Trained new staff in formal dinner service for The Seconod Draft restaurant in The Blackburn Inn • Conducted the deliveries of guest requests to rooms; items such as linens, travel supplies, and food orders • Provided exceptional service and managed servers in the hotel restaurant (The Second Draft) • Remodeled inventory system and reports for The Second Draft to ensure the most profitability • Trained new staff in formal dinner service for The Seconod Draft restaurant in The Blackburn Inn • Conducted the deliveries of guest requests to rooms; items such as linens, travel supplies, and food orders