Experience

UniTek Global Services

• United States
• Telecommunications
• 1 - 100 Employee

• Executive Assistant

  • Jun 2020 - Present



GW Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Billing Manager

  • Feb 2016 - Jun 2020

  Reengineered company-wide billing and collections procedures to successfully manage a $56M telecommunication AR across multiple states. • Directly manage staff of billing specialists to weekly and monthly goals • Established and built billing procedures for new customers • Lead the execution and implementation of new AR/AP platform to determine functional needs, KPIs, and related activity • Decreased aging AR by 30% • Led strategic management initiatives across the company, including feet management, corporate training, and purchasing



HelmsBriscoe

• United States
• Hospitality
• 700 & Above Employee

• Account Manager, Corporate Meeting Planning

  • 2014 - 2016

  Managed account territory with 20 large clients in event and corporate meetings, and incentive programs. • Strategized with clients to formulate meeting objectives, budget, and requirements • Developed RFPs based on client’s needs • Prepared proposals and presentations to clients • Led negotiations with venues and recommend strategies to reduce cost and minimize risk • Coordinated site inspections final contract execution Managed account territory with 20 large clients in event and corporate meetings, and incentive programs. • Strategized with clients to formulate meeting objectives, budget, and requirements • Developed RFPs based on client’s needs • Prepared proposals and presentations to clients • Led negotiations with venues and recommend strategies to reduce cost and minimize risk • Coordinated site inspections final contract execution



Aflac

• United States
• Insurance
• 700 & Above Employee

• Account Manager, Insurance Specialist

  • 2012 - 2014

  Managed one of the largest Aflac accounts, with over 60 locations throughout Texas. • Created and managed open enrollment for employees • Created all employee facing materials and collateral • Presented employment benefits and program to employees across the 60 locations Managed one of the largest Aflac accounts, with over 60 locations throughout Texas. • Created and managed open enrollment for employees • Created all employee facing materials and collateral • Presented employment benefits and program to employees across the 60 locations



Creative Software Solutions LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Billing Analyst

  • May 2010 - Jun 2012

  Provide operational support in the areas of telecommunication billing, provisioning and back-office processes • Processed line usage and produce invoices for carrier access billing for multiple clients • Review access bills for accuracy, resolved billing issues, and prepared trending reports • Provide billing vendor updates required for rate, factor, carrier, or other changes Provide operational support in the areas of telecommunication billing, provisioning and back-office processes • Processed line usage and produce invoices for carrier access billing for multiple clients • Review access bills for accuracy, resolved billing issues, and prepared trending reports • Provide billing vendor updates required for rate, factor, carrier, or other changes