Experience

Aon Affinity - Berkely Travel

• Customer Service Representative

  • Jul 2006 - Present

  Berkely Travel Insurance/AON 07/06 – 10/11 Part ime and Full Time 1/2013 • The initial point of client contact and servicing. • Fontline involvement with administering travel insurance policies for Cruise Lines, Tour Operators, and Retail Accounts. Functions as a member of a team and reports directly to a designated Supervisor. • Aswers incoming calls in a prompt professional manner while meeting performance standards (average availability, talk time and call volume). • Extend quality service to clients by providing knowledgeable coverage information and assisting with additional inquiries. Initiates claims and provides subsequent status information. *Maintains key performance indicators meeting standards set for the position. Show less



National Grid

• United Kingdom
• Utilities
• 700 & Above Employee

• Communications Coordinator

  • Oct 2005 - Oct 2011

  •Review Remedy queue and determine pager, cell requests of end users. •Translate end user requests into vendor orders by following standard procedures. •Inventory and document the equipment transfers. •Coordinate dispatch of equipment and services to end users. •Provide basic instruction to end users where necessary. Assist in improving existing inventory tracking systems that are built in Excel and Access. •Set up and troubleshoot video equipment for National Grid at all locations and England Headquarters. •Set up and troubleshoot video equipment for National Grid at all locations in NY area and England headquarters. Show less