Experience

The Vendue - Charleston’s Art Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Night Auditor Manager

  • Jun 2022 - Present



Emeline

• United States
• Hospitality
• 1 - 100 Employee

• Night Manager

  • Oct 2021 - Jul 2022



Candlewood Suites® Hotels

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • May 2021 - Nov 2021



Crowne Plaza Hotels

• Hospitality
• 1 - 100 Employee

• Customer Service Specialist

  • May 2020 - May 2021



North Pointe Management

• Mt.Pleasant

• Guest Services Supervisor

  • Apr 2019 - Mar 2020

  Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation Prepares work schedules in accordance with forecasted occupancy Supervises day to day activities of front desk, housekeeping, maintenance Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork Works side by side with front desk associates when necessary to provide outstanding guest service Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget) Confers closely Front Office Manager at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required Show less



Motel 6

• United States
• Hospitality
• 700 & Above Employee

• Customer Service Support Manager

  • Jan 2014 - Apr 2019

  Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation Prepares work schedules in accordance with forecasted occupancy Supervises day to day activities of front desk, housekeeping, maintenance Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork Works side by side with front desk associates when necessary to provide outstanding guest service Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget) Confers closely Front Office Manager at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required Show less



Skechers

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Mar 2012 - Aug 2013



RUE 21

• United States

• Managerment

  • Oct 2011 - Jul 2013