Experience

DEKRA Technology & Services

• Hungary
• Technology, Information and Internet
• 1 - 100 Employee

• Training and Skill Development Specialist

  • Jan 2023 - Present



DEKRA

• Germany
• Public Safety
• 700 & Above Employee

• Global IT Coordinator and Executive Assistant to Senior Vice president

  • May 2022 - Dec 2022



Intrum

• Sweden
• Financial Services
• 700 & Above Employee

• Portfolio Analyst

  • Jun 2020 - May 2022

  Valuating portfolios through analysis of client receivables management data and processes. Writing memorandums for investment decision making. Creating financial reports for forecast/cash flow models. Monthly reporting to Intrum Group, developing reporting tools. Analyzing in-month payments and forecasts, preparing statistical analyses and stratificating data. Valuating portfolios through analysis of client receivables management data and processes. Writing memorandums for investment decision making. Creating financial reports for forecast/cash flow models. Monthly reporting to Intrum Group, developing reporting tools. Analyzing in-month payments and forecasts, preparing statistical analyses and stratificating data.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Data Management Specialist- Experienced

  • Apr 2019 - Jun 2020

  Providing technical or economic development and mapping of client accounts in the Enterprise CRM (Salesforce.com) system for data maintenance and increasing of data quality for the establishment of a client view in several systems. Providing customer and technical support of CRM and the Customer Database ( EDB) . Owning the day-to-day problem/incident and management processes for CRM and the customer database: To ensure that problems are identified proactively and incidents… Show more Providing technical or economic development and mapping of client accounts in the Enterprise CRM (Salesforce.com) system for data maintenance and increasing of data quality for the establishment of a client view in several systems. Providing customer and technical support of CRM and the Customer Database ( EDB) . Owning the day-to-day problem/incident and management processes for CRM and the customer database: To ensure that problems are identified proactively and incidents are acknowledged. Resolving cases within SLA targets, using escalation management and problem solving techniques. Dealing with complex cases forwarded by Sales Support and investigating further to find the resolution and workarounds for the incidents/problems within SLA targets. Creating complex reports based on customer data, and ad hoc reports - reactive and proactive, with the goal of raising data quality. Show less Providing technical or economic development and mapping of client accounts in the Enterprise CRM (Salesforce.com) system for data maintenance and increasing of data quality for the establishment of a client view in several systems. Providing customer and technical support of CRM and the Customer Database ( EDB) . Owning the day-to-day problem/incident and management processes for CRM and the customer database: To ensure that problems are identified proactively and incidents… Show more Providing technical or economic development and mapping of client accounts in the Enterprise CRM (Salesforce.com) system for data maintenance and increasing of data quality for the establishment of a client view in several systems. Providing customer and technical support of CRM and the Customer Database ( EDB) . Owning the day-to-day problem/incident and management processes for CRM and the customer database: To ensure that problems are identified proactively and incidents are acknowledged. Resolving cases within SLA targets, using escalation management and problem solving techniques. Dealing with complex cases forwarded by Sales Support and investigating further to find the resolution and workarounds for the incidents/problems within SLA targets. Creating complex reports based on customer data, and ad hoc reports - reactive and proactive, with the goal of raising data quality. Show less



Linde Gaz România

• Romania
• Chemical Manufacturing
• 100 - 200 Employee

• Back Office Analyst

  • May 2018 - Mar 2019

  Migration, documentation and training of the order to cash process as a Senior Back Office Analyst. Creating and verifying,customers’requests, offers, new subcriptions for price adjustments. Correction of errors. Checking correlation between Workflow Manager and the Citrix ( receiver diagnostics tool) Providing a professional level of support to the Back -Office colleagues and Front - Office department. Focusing on customer satisfaction by delivering high quality service - using… Show more Migration, documentation and training of the order to cash process as a Senior Back Office Analyst. Creating and verifying,customers’requests, offers, new subcriptions for price adjustments. Correction of errors. Checking correlation between Workflow Manager and the Citrix ( receiver diagnostics tool) Providing a professional level of support to the Back -Office colleagues and Front - Office department. Focusing on customer satisfaction by delivering high quality service - using professional language in contact with both internal and external customer, keeping professional attitude in any case of conflict situation. Show less Migration, documentation and training of the order to cash process as a Senior Back Office Analyst. Creating and verifying,customers’requests, offers, new subcriptions for price adjustments. Correction of errors. Checking correlation between Workflow Manager and the Citrix ( receiver diagnostics tool) Providing a professional level of support to the Back -Office colleagues and Front - Office department. Focusing on customer satisfaction by delivering high quality service - using… Show more Migration, documentation and training of the order to cash process as a Senior Back Office Analyst. Creating and verifying,customers’requests, offers, new subcriptions for price adjustments. Correction of errors. Checking correlation between Workflow Manager and the Citrix ( receiver diagnostics tool) Providing a professional level of support to the Back -Office colleagues and Front - Office department. Focusing on customer satisfaction by delivering high quality service - using professional language in contact with both internal and external customer, keeping professional attitude in any case of conflict situation. Show less



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• Retail Report Specialist

  • Sep 2015 - May 2018

  Generating timely and accurate retail reports. Supporting enhancement processes and new report designs. - Testing of report production tools, enhancements and new reports - Validation of specific reports - Resolving issues with reports being produced and report generation problems - Keeping up to date documentation - Coordinating and executing back up training Controls and audit contact of the department since 2017. Generating timely and accurate retail reports. Supporting enhancement processes and new report designs. - Testing of report production tools, enhancements and new reports - Validation of specific reports - Resolving issues with reports being produced and report generation problems - Keeping up to date documentation - Coordinating and executing back up training Controls and audit contact of the department since 2017.



Resorbent

• District Ostrava-City, Czech Republic

• Sales Representative

  • Sep 2014 - May 2015

  Helping and developing the retail activity of Resorbent with foundry materials between Hungarian and Austrian partners. - Market research in Austria and in Hungary - Writing reports about the market position of the company - Organizing meetings with future partners and business trips - Preparation of business offers and contracts - Keeping in touch with business partners - Translation from German to Hungarian and from Hungarian to English Helping and developing the retail activity of Resorbent with foundry materials between Hungarian and Austrian partners. - Market research in Austria and in Hungary - Writing reports about the market position of the company - Organizing meetings with future partners and business trips - Preparation of business offers and contracts - Keeping in touch with business partners - Translation from German to Hungarian and from Hungarian to English



Xchange Group, Budapest Business School

• Budapest

• Coordinator

  • Oct 2011 - Jun 2014

  Coordinating and helping the studies of exchange students at the university. Organizing free time activities to get to know Hungary and it's culture. Coordinating and helping the studies of exchange students at the university. Organizing free time activities to get to know Hungary and it's culture.