Marga Eva Tirado Pires
Partner Success Account Manager Portugal at VRBO, part of Expedia Group at VRBO Vacation Rentals by Owners from Home Away- Claim this Profile
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Portugués Native or bilingual proficiency
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Inglés Full professional proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
António Côrte-Real
I was fortunate to work alongside Marga as a Lodging Service Associate at Expedia Group and I must say it was a pleasure to have her has a colleague. She is always ready to help out and share her knowledge in those times where your need a second opinion on a difficult issue, displaying a great team spirit. She is also very detail oriented and able to take on challenging tasks displaying ownership of them. Besides being bilingual in Portuguese and Spanish at a native level, she also has working proficiency in English so she will be an asset to any company who wants to operate in these markets. One things I always enjoyed about Marga was her ability to put herself in the customer shoes and find the best, most effective and quick solutions for solving the clients needs. With her experience, rigor and positive attitude she'll be an asset to any team.
Sara Cabanillas Francés
Marga is a good ambassador of a cross-team collaborator. Her positive attitude and proactivity contributed enormously to the team spirit. Additionally, her persistence to find efficient solutions help the team in her daily processes. It has been a pleasure work together in the Market Operations team.
António Côrte-Real
I was fortunate to work alongside Marga as a Lodging Service Associate at Expedia Group and I must say it was a pleasure to have her has a colleague. She is always ready to help out and share her knowledge in those times where your need a second opinion on a difficult issue, displaying a great team spirit. She is also very detail oriented and able to take on challenging tasks displaying ownership of them. Besides being bilingual in Portuguese and Spanish at a native level, she also has working proficiency in English so she will be an asset to any company who wants to operate in these markets. One things I always enjoyed about Marga was her ability to put herself in the customer shoes and find the best, most effective and quick solutions for solving the clients needs. With her experience, rigor and positive attitude she'll be an asset to any team.
Sara Cabanillas Francés
Marga is a good ambassador of a cross-team collaborator. Her positive attitude and proactivity contributed enormously to the team spirit. Additionally, her persistence to find efficient solutions help the team in her daily processes. It has been a pleasure work together in the Market Operations team.
António Côrte-Real
I was fortunate to work alongside Marga as a Lodging Service Associate at Expedia Group and I must say it was a pleasure to have her has a colleague. She is always ready to help out and share her knowledge in those times where your need a second opinion on a difficult issue, displaying a great team spirit. She is also very detail oriented and able to take on challenging tasks displaying ownership of them. Besides being bilingual in Portuguese and Spanish at a native level, she also has working proficiency in English so she will be an asset to any company who wants to operate in these markets. One things I always enjoyed about Marga was her ability to put herself in the customer shoes and find the best, most effective and quick solutions for solving the clients needs. With her experience, rigor and positive attitude she'll be an asset to any team.
Sara Cabanillas Francés
Marga is a good ambassador of a cross-team collaborator. Her positive attitude and proactivity contributed enormously to the team spirit. Additionally, her persistence to find efficient solutions help the team in her daily processes. It has been a pleasure work together in the Market Operations team.
António Côrte-Real
I was fortunate to work alongside Marga as a Lodging Service Associate at Expedia Group and I must say it was a pleasure to have her has a colleague. She is always ready to help out and share her knowledge in those times where your need a second opinion on a difficult issue, displaying a great team spirit. She is also very detail oriented and able to take on challenging tasks displaying ownership of them. Besides being bilingual in Portuguese and Spanish at a native level, she also has working proficiency in English so she will be an asset to any company who wants to operate in these markets. One things I always enjoyed about Marga was her ability to put herself in the customer shoes and find the best, most effective and quick solutions for solving the clients needs. With her experience, rigor and positive attitude she'll be an asset to any team.
Sara Cabanillas Francés
Marga is a good ambassador of a cross-team collaborator. Her positive attitude and proactivity contributed enormously to the team spirit. Additionally, her persistence to find efficient solutions help the team in her daily processes. It has been a pleasure work together in the Market Operations team.
Credentials
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Cómo dirigir el servicio de atención al cliente
LinkedInOct, 2021- Nov, 2024
Experience
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VRBO Vacation Rentals by Owners from Home Away
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United States
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Hospitality
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1 - 100 Employee
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Partner Success Account Manager Portugal at VRBO, part of Expedia Group
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Oct 2022 - Present
As a Partner Success Account Manager (PSAM) I am in charge of developing and manage mutually beneficial relationships with our partners who list vacation rentals on Vrbo. My primary objective is to develop meaningful relationships with our partners, resulting in increased performance, productivity and growth on the Vrbo site while continuing to demonstrate the Vrbo value proposition. I work with partner accounts located throughout regions in Portugal. These accounts have varying degrees of knowledge and sophistication and have different high-priority optimization and business needs. Primary Responsibilities include: • Manage a portfolio of partners and act as their primary point of contact • Conduct impactful partner outreach and correspondence, including calls, presentations, and emails. • Provide relevant data, insights, and trends to help partners optimize their listings on the Vrbo site. • Work with cross-functional departments to troubleshoot issues, educate partners and implement projects. • Collaborate with partners to establish goals and report on NBV, live listing and booking conversion progress.
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Expedia Group
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United States
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Software Development
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700 & Above Employee
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Lodging Service Associate, Spain & Portugal, Service and Operations
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Jan 2018 - Mar 2023
This role was focused in the on-boarding process of new lodging partners on our platform, and on maintaining property content on our branded websites by resolving requests submitted by partners and internal teams. Also, I helped them to attract travelers and realize more opportunities to increase their revenue: Main tasks: • Create new property content and perform ongoing maintenance of property content by capturing and confirming data about lodging partners • Ensure the product is complete and competitive, including room types, rate plans, rates, and availability and offer advise about partner's business opportunities and help them to increase revenue • Assign Star Rating within criteria guidelines and categorizing by themes and structure types • Educate & train lodging partners on tools and processes that will optimize their product on our sites and encourage to self-serve own maintenance needs. • Provide accurate responses with positive attitude and excellent service-oriented behavior • Respond to inquires or request of inventory management and data entry and ensure that updates on product are uploaded according to the lodging partners’ needs • Collaborate with internal teams to address critical & complex partner issues • Proactively escalate systemic issues and process gaps via the appropriate escalation paths • Offer financial transaction support (disputes, questions, etc.) to partners across multiple account models. Accounting related processes, including accounts payable inquiries from lodging partners. • Assist Bulk Update requests & perform additional tasks: T&L, content or processes improvement projects.
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Meliá Hotels International
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Spain
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Hospitality
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700 & Above Employee
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Back Office Loyalty Meliã H.I Agent
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2015 - Jan 2018
Support and Management of requests from customers and partner regarding the MeliãRewards and Meliã PRO Rewards Loyalty Programs. Management of complaints of quality of service provided by hotels to customers. Management of requests related to the loyalty program for employees of Meliã H.I .: My MeliãRewards. Billing management of MHI hotels. Management of MHI Partner requests
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Customer Service Business Area Meliã H.I. - Agent
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2014 - 2015
Management of reservations for partners and companies with MHI agreements. Customer Service functions
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Barceló Viajes
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Spain
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Leisure, Travel & Tourism
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200 - 300 Employee
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Travel Agency Barceló - Agent
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2009 - 2010
Learn and implementation of knowledge acquired during the tourism career. Reserve management functions in Amadeus and Piscis (Barceló Integration). Customer Service functions. Learn and implementation of knowledge acquired during the tourism career. Reserve management functions in Amadeus and Piscis (Barceló Integration). Customer Service functions.
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Education
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Universidad Antonio de Nebrija
Título, Revenue Management -
Universidad Carlos III de Madrid
Diplomatura, Turismo, ocio y naturaleza -
Universidad Complutense de Madrid
Centro superior de idiomas modernos, Curso de inglés
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