Learning and Development Consultant

• Sep 2019 - Present

Learning and Development Consultant

• Aug 2018 - Sep 2019

Senior Training Executive

• Jul 2017 - Aug 2018

Client Services Coordinator

• May 2016 - Jul 2017

Multi National KEY account manager

• Apr 2013 - May 2016

April 2013 – May 2016Key Responsibilities• Responsible for Public Government Accounts & Multi International Client Portfolio valued at £300,000,000.• Quarterly Business Reviews and Presentations for Account Development Managers to show performance at client locations.• Tasked with monthly analysis of client data to enhance profitability and account performance, reporting to Group International Sales Manager• Responsibility preparation of legal contracts with all clients. Account Managers are adhering to existing client contract terms and conditions• Attending quarterly meetings with my Global Account Development Managers, to discuss strategy and performance on international clients and offer support and directionKey Achievements• Solely manage Barclay’s portfolio. UK point of contact for offshore teams in Singapore & India

Senior National Account Administrator

• Apr 2009 - Apr 2016

Senior Training Delivery Consultant

• Apr 2012 - Apr 2013

Senior Collections Account Administrator

• Nov 2007 - Jun 2010

Key Responsibilities• Responsible for the setting up financial loss reports via collection processes and building relationships and ensuring all promise to pays are actioned.• Required to set and agree repayment plans • Deliver agreed level of revenue targets for late cycles of debts impacting on the overall monthly impairment. • Successfully leveraging strong relationships at all levels with company representatives and company directors, following a difficult relationships previously held between Barclaycard Commercial due to non repayments Key Achievements• Daily liaison with ledger manager, planning to forecast targets including monthly and daily impairment figures are set.• Successfully negotiated the inclusion of contact by mobile telephones and internet search to find and locate companies still actively trading, utilizing proactive marketing with minimal company spendShort listed for Credit Management Awards 2010Winner of a personal bronze award for service delivery – Barclaycard commercial

Finance Assistant

• Nov 2006 - Nov 2007

Key Responsibilities• Dealt with all aspects of manual payment processes. Liaised with customers to negotiate repayment schemes, working with the credit control team and addressing all complaints in line with the FOS.Key Achievements• Seconded to the role of Customer Liaison Officer dealing with both written and verbal complaints. My role was to collate evidence and provide information to the Financial Services Authority and Financial Ombudsman Services

Group Travel Consultant and Account Manager

• 2004 - 2007

Key Responsibilities• Responsibility for growing existing International Accounts through meeting with Account Managers on a quarterly basis and agreeing client strategies.• Organisation and Running of annual Trade Travel Stand in the various travel shows events • Understanding and adapting to differing business cultures, whilst meeting planned objectives through meeting and presenting to existing and prospective clients in UK • Responsible for developing relationships with management teams within key accounts, and attend monthly regional meetings with store managers, presenting company information• Achieve revenue targets through ticket sales revenue, achieving all agreed quarterly sales and profitability targetsKey Achievements • Winner for Group Travel Award – best newcomer 2005• Team member of “best in travel” award for three consecutive years 2005 - 2007 • Member of the crisis action support team – part of a small team of staff who would be on call to cover incidents where face to face contact with customers would be required. – organising emergency travel cover and accommodation.