Team Lead Customer Onboarding & Implementation

• Dec 2022 - Present

Customer Success Manager

• Dec 2021 - Dec 2022

Lepaya offers Power Skill trainings that enable professionals to be more effective in their work and enjoy more happiness in life.• Trusted advisor to several (international) clients • Managing impact by being in the middle of Sales, Learning/ Product and Operations• Ensuring a flawless delivery of Lepaya's services to my clients

Team Lead Sales Support NL + International Sales & Project Coordinator

• Dec 2018 - Dec 2021

• managed logistical and administrative processes of several international consulting and training projects • provided guidance and mentorship to the Dutch ISPC sub-team to ensure a top-class service level to internal and external clients • Operational Excellence: Creating, implementing and improving operational processes to support commercial teams and projects • initiated internal project for the global project coordination team in order to improve processes and enhance efficiency • coordinated and accompanied the VIP forum (event for existing and potential clients) during Krauthammer University in January 2019 (face-to-face) and August 2020 (online) Show less

Partner Specialist

• Feb 2017 - Nov 2018

• Supported and advised partners via e-mail and phone • Organised team events • Initiated and managed projects to improve the team's KPIs • Mentored and supported new colleagues • Supported and advised partners via e-mail and phone • Organised team events • Initiated and managed projects to improve the team's KPIs • Mentored and supported new colleagues

Program Coordinator - Freelancer

• Feb 2015 - Nov 2018

magoo _international GmbH is an agency that offers international exchange programs for young adults (Au Pair, Study Abroad, Internships Abroad, Teach & Travel). • Coordinated & hosted events to enhance customer portfolio/ sales • Developed new and maintained existing partnerships globally • Coordinated print, online and social media activities magoo _international GmbH is an agency that offers international exchange programs for young adults (Au Pair, Study Abroad, Internships Abroad, Teach & Travel). • Coordinated & hosted events to enhance customer portfolio/ sales • Developed new and maintained existing partnerships globally • Coordinated print, online and social media activities

Travel Sales Consultant

• Sep 2014 - Apr 2016

The Duck Travel Shop is a travel agency specialized in travels in Australia, New Zealand and Fiji focusing on the backpacker and student market. • Consulted customers about their travel plans in person, via email and phone • Negotiated tours, packages and camper vans • Organized and hosted information events for new arrival groups • Designed and managed content of company website • Coordinated print, online and social media activities The Duck Travel Shop is a travel agency specialized in travels in Australia, New Zealand and Fiji focusing on the backpacker and student market. • Consulted customers about their travel plans in person, via email and phone • Negotiated tours, packages and camper vans • Organized and hosted information events for new arrival groups • Designed and managed content of company website • Coordinated print, online and social media activities

Program Coordinator

• Oct 2011 - Apr 2014

magoo _international GmbH is an agency that offers international exchange programs for young adults (Au Pair, Study Abroad, Internships Abroad, Teach & Travel). • Developed new and maintained existing partnerships globally, e.g. through ICEF workshops • Represented the company at national fairs and planned events to enhance sales • Coordinated print, online and social media activities • Responsible for staff/ interns • Consulted customers and mentored clients from all programs/ customer relation management Show less

Head Crew and Catering

• Jul 2011 - Sep 2011

Flowtrack BVBA is a Belgian tour operator specialised in active holidays. • Managed the surf camp (up to 20 participants) • Cooperated with partners in France and the headquarters in Belgium Flowtrack BVBA is a Belgian tour operator specialised in active holidays. • Managed the surf camp (up to 20 participants) • Cooperated with partners in France and the headquarters in Belgium

Centre Manager

• Jul 2010 - Aug 2010

International Projects GmbH is a German tour operator that offers language holidays for European students aged 9 – 19 years. • Managed the language camp in Exmouth (up to 200 participants) • Supervised the team e.g. daily staff meetings, problem solving, complaint management • Responsible for all camp expenses/ budget International Projects GmbH is a German tour operator that offers language holidays for European students aged 9 – 19 years. • Managed the language camp in Exmouth (up to 200 participants) • Supervised the team e.g. daily staff meetings, problem solving, complaint management • Responsible for all camp expenses/ budget

Assistance International Marketing

• Sep 2009 - May 2010

• Prepared, attended and followed up national and international fairs, familiarization trips and other events • Assisted and coordinated image brochures, tourism guides and newsletters • Prepared, attended and followed up national and international fairs, familiarization trips and other events • Assisted and coordinated image brochures, tourism guides and newsletters

Program Coordinator (Travel)

• Jul 2009 - Aug 2009

International Projects GmbH is a German tour operator that offers language holidays for European students aged 9 – 19 years. - Prepared trip itineraries & welcome packs - Organized trips efficiently by collaborating with local transport company - Tour guiding in several regions and cities in the UK International Projects GmbH is a German tour operator that offers language holidays for European students aged 9 – 19 years. - Prepared trip itineraries & welcome packs - Organized trips efficiently by collaborating with local transport company - Tour guiding in several regions and cities in the UK