Chief Operating Officer

• May 2019 - Present

Acting Chief Operations Officer

• Jan 2019 - May 2019

Accounts ManagementMonthly Budgets and ForecastingSkills Development Facilitator ServicesOperations ManagementHuman ResourcesBusiness Development Client RelationsCETA accreditationsGeneral Administration Marketing

Human Resources & SDF

• May 2018 - Dec 2018

Administration• General Employee Record House Keeping • Co-ordinate and plan training schedules• Co- ordinate and plan occupational medical schedules• Co-ordinate Health and Safety schedules • Stationary/ Inventory requests• Updating company records (Tax Compliance, BBBEE, Supplier Chain Management)• Applications/ Submissions for Tenders • Liaison with Clients• Scheduling staff/ performance management meetings• Completing Meeting minutes • Quotations for services via SAGEHuman Resources• Managing and updating staff leave records• Employment Contract Writing ( re-design of employment contracts in line with legislation)• Advising management on the administration of human resources policies and procedures• Developing, revising, and implementing HR policies and procedures• Ensuring HR programs and services are in compliance with established policies and procedures and legislations• Employee Engagement Sessions: Address concerns, personal development, mentoring and coaching• Personal Development Empowerment amongst staff ( identifying skills needs)• Sage One Employee Payroll• Recruitment, Selection, Screening, Reference Calling and InterviewsSkills Development Facilitator• Identifying skills gaps within our organization and that of clients• Addressing skills gaps by compiling short skills programs• Arranging meetings with relevant stakeholders to highlight skills gaps• Evaluate the dynamics of the company to ensure training is BBBEE compliant • Report writing to stakeholders regarding the needs of the organization• Compiling of ATR’s and WSP’s• Review and update SETA accreditations• Ensure that short skills are moderated by the relevant SETA• Applications for Mandatory/ Discretionary grants

Office Manager

• Dec 2016 - Apr 2018

-General Administration - Account Management- Marketing - Job Posting-Recruitment-ISO Representative -Finance-Tender Acquisition- Training and Development-Project Management- Client Liasion

Quality Assurance Analyst

• Feb 2014 - Dec 2016

- Quality call assessing and marking according to business guidelines- Providing Feedback and coaching to agents- Rolling out all change requests sent by client - Reporting and analyzing customer metrics- Completing monthly and quarterly Business reviews- Reporting on Customer Improvement Plans to UK client- Reporting on Compliance and Risk Management- Absence Management- Audits completed to support Disciplinary Enquiries- Stand in Team Leader duties

Human Resources Intern

• Apr 2013 - Jun 2013

- Recruitment and Selection- Screening and Reference checking- Exit Interviews- Induction Training & Facilitation- General Administration- Data capturing- Designing Industrial Relations Manuals- Uniform Administration- Leave and Absence tracking