Marek Kopka
Claims Coordinator at Greenval Insurance DAC- Claim this Profile
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Bio
Lorna Daly
Marek was very effective in his role as CSR. He created good rapport with customers and was especially good at turning suitations around where fustrated customers were satisfied at the end of the call. Marek provided assistance in managing process and prodedures and documentation for the team which lead to reduced call times and increased customer satisfaction. Marek took on extra quality responsibilites such as checking quality of call recordings and ticket documentation. On a personal note I found Marek a pleasure to work with, can do attitude combined with his natural positive outlook really improved team morale.
Lorna Daly
Marek was very effective in his role as CSR. He created good rapport with customers and was especially good at turning suitations around where fustrated customers were satisfied at the end of the call. Marek provided assistance in managing process and prodedures and documentation for the team which lead to reduced call times and increased customer satisfaction. Marek took on extra quality responsibilites such as checking quality of call recordings and ticket documentation. On a personal note I found Marek a pleasure to work with, can do attitude combined with his natural positive outlook really improved team morale.
Lorna Daly
Marek was very effective in his role as CSR. He created good rapport with customers and was especially good at turning suitations around where fustrated customers were satisfied at the end of the call. Marek provided assistance in managing process and prodedures and documentation for the team which lead to reduced call times and increased customer satisfaction. Marek took on extra quality responsibilites such as checking quality of call recordings and ticket documentation. On a personal note I found Marek a pleasure to work with, can do attitude combined with his natural positive outlook really improved team morale.
Lorna Daly
Marek was very effective in his role as CSR. He created good rapport with customers and was especially good at turning suitations around where fustrated customers were satisfied at the end of the call. Marek provided assistance in managing process and prodedures and documentation for the team which lead to reduced call times and increased customer satisfaction. Marek took on extra quality responsibilites such as checking quality of call recordings and ticket documentation. On a personal note I found Marek a pleasure to work with, can do attitude combined with his natural positive outlook really improved team morale.
Experience
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Greenval Insurance DAC
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Ireland
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Insurance
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1 - 100 Employee
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Claims Coordinator
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Jan 2020 - Present
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Marsh
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United States
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Insurance
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700 & Above Employee
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Corporate Claims Advisor
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Nov 2017 - Dec 2019
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claims executive
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Mar 2014 - Oct 2017
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Customer Service Representative
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Mar 2013 - Feb 2014
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Customer Service Representative
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Mar 2013 - Feb 2014
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Quinn Direct Insurance
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Ireland
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Insurance
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1 - 100 Employee
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claim handler
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Apr 2008 - Jan 2013
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior CSR
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Dec 2005 - Mar 2008
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Education
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2000 - 2002
Uniwersytet Szczeciński
Masters Degree, Social work -
1997 - 2000
Wyzsza Szkola Pedagogiczna Towarzystwa Wiedzy Powszechnej w Szczecinie
Bachelor, Pedagogics -
1993 - 1997
LO V
secondary school certificate
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