Experience

Polcode

• Poland
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Delivery Manager

  • Sep 2022 - Present



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Application Support Engineer

  • Jun 2020 - Apr 2022

  • Performing manual application checks to ensure that production system is up and running • Handling Batch/Application alerts and coordinating work of/and involving appropriate resolver groups to make sure issues are being handled and resolved ASAP with accordance to SLA/OLA • Assisting Change Department in weekly deployments and making sure all approvals/processes are in order • Assisting other teams with DB updates using basic SQL queries • Providing training/knowledge transfer to new joiners • General ITSM and Reporting Show less

• Service Desk Analyst

  • Oct 2019 - Jun 2020

  • Providing application and network support for Goodyear employees.• Onsite hardware support and provision



Nordea

• Finland
• Banking
• 700 & Above Employee

• Service Desk Specialist

  • Jul 2019 - Sep 2019

  • Support to end users through all appropriate channels, such as phone or chat regarding any kind of IT-related problems to ensure high availability for customers • Align IT activity to business, prioritize and assign necessary resources to swiftly close end users problems • Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents • Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents • Actively participate in knowledge sharing among colleagues in order to create and implement best practice Show less



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Player Support Specialist

  • 2018 - Jul 2019

  • Helping out players with any game/account related issue via ticketing system and chat • Providing the best player experience with a case by case player oriented approach • Identifying trending issues and bugs submitted by players and communicate them to the appropriate teams • Helping out players with any game/account related issue via ticketing system and chat • Providing the best player experience with a case by case player oriented approach • Identifying trending issues and bugs submitted by players and communicate them to the appropriate teams



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Agent

  • Jul 2016 - Dec 2018

  - Providing 1st line technical support to company Clients - Documenting incidents according to company procedures - Controlling data quality in the system - Cooperating with other company departments - Reporting - Providing 1st line technical support to company Clients - Documenting incidents according to company procedures - Controlling data quality in the system - Cooperating with other company departments - Reporting



MoneyGram International

• United States
• Financial Services
• 700 & Above Employee

• Compliance Analyst

  • Apr 2015 - Feb 2016

  Primary Responsibilities: - Performing consumer interviews related to high-risk transactions. - Reviewing transactions for high-risk activity; prevent suspicious and fraudulent activities from being completed through MGI systems/partners. - Accurately documents the details of activity which is used for various regulatory and operational reporting - Escalating issues to management and other functional areas as appropriate regarding unusual activity, abnormal transactions, customer care issues, or escalated customer situations - Processing internal requests received from other functional areas to prevent high-risk transactions from being completed through MGI. - Performs other duties as needed to establish, build, maintain and support the overall service levels and obligations of Compliance Operations. Show less



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Agent

  • Dec 2014 - Apr 2015

  - Providing 1st line technical support to company Clients - Documenting incidents according to company procedures - Controlling data quality in the system - Cooperating with other company departments - Reporting - Providing 1st line technical support to company Clients - Documenting incidents according to company procedures - Controlling data quality in the system - Cooperating with other company departments - Reporting



Citi

• United States
• Financial Services
• 700 & Above Employee

• AML Analyst

  • Oct 2014 - Dec 2014

  Responsibilities: - Investigating clients and transactional activities to detect suspicions of money laundering, - Transactions screening and customer screening - Creating financial profile of clients, - Conducting analyses from request to successful completion using datafrom internal system, the internet and commercial databases, - Bad Press, Identity and Data Check screening and reporting for companiesand individuals, - Review documentation to prevent fraud, money laundering, - Support development of procedural improvements to maximize effectiveness, Show less