Experience

KPG Taxation

• Australia
• Accounting
• 1 - 100 Employee

• Head Receptionist and Admin Support Officer

  • Aug 2019 - Present

  • Attend to daily office administrator and office correspondence • Accessing and reviewing the ATO and ASIC portals and updating information thereto for clients as required • Interacting with clients and third parties and communicating with ATO, ASIC and financial institutions when necessary • Duties to Partners and liaise directly with team members and assisting them in various tasks • Distribution of financial reports, tax returns and other documents and organising electronic signatures • Drafting and sending emails to the clients as required • Attend to time and billing tasks • Ensuring that the telephone is answered correctly and according to the service standards, training and assisting receptionist with their tasks, client handling and client conflicts• Inbound and outbound calls• Training new staff members • Ensure HR administration activities are kept in line with organisational changes and staff records are kept updated• Management and coordination of all office supplies• Management of payments and receipts related to office expenses • Coordination of internal meetings and social events • Tracking and reporting on training needs of all staff members to ensure compliance • Coordinating training needs for all staff for their development, health and safety Show less

• Front Desk Receptionist

  • Feb 2018 - Jul 2019

  • Providing professional customer service • Responding to inbound telephone customer, emails and online queries • Manage and maintain relevant databases and timely update the information system of clients • Assisting with quotations, invoicing and regular marketing • Handling, maintaining and processing daily cash/bank inflow • Monitoring, reporting and resolving all operational complaints / Assisting in repairing and maintaining the professional relationships