Melissa Arditto
Hospitality Service Manager at PublicisLive- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
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French Professional working proficiency
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Portuguese Professional working proficiency
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Italian Limited working proficiency
Topline Score
Bio
Credentials
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Certified Digital Marketing Specialist
Digital Marketing InstituteSep, 2018- Oct, 2024 -
English Language Proficiency Examination
United Nations Human Resources ManagementJan, 2002- Oct, 2024 -
Course Manager for Photography
Westminster Adult Education ServiceSep, 1998- Oct, 2024 -
BTEC Award Video Advanced
Westminster Adult Education ServiceJan, 1998- Oct, 2024
Experience
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PublicisLive
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Switzerland
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Events Services
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1 - 100 Employee
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Hospitality Service Manager
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Nov 2021 - Present
World Economic Forum Annual Meeting Davos 2022 • Communicated with front-end clients to guide them through the user experience to book their hotel accommodation in Davos • Provided customer service regarding accommodation • Database management: pre-allocation of room lists, sending out invitations to book, answering emails, executing reports • Execute payment transactions and credit notes • Liaise with contract service providers • Ensure the financial closing and invoicing World Economic Forum Annual Meeting Davos 2022 • Communicated with front-end clients to guide them through the user experience to book their hotel accommodation in Davos • Provided customer service regarding accommodation • Database management: pre-allocation of room lists, sending out invitations to book, answering emails, executing reports • Execute payment transactions and credit notes • Liaise with contract service providers • Ensure the financial closing and invoicing
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Mairie Nernier
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Nernier, Auvergne-Rhône-Alpes, France
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Communications & Environmental Project Officer
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Mar 2020 - Jan 2022
Digital & Traditional Communications Achievements: * Re-bumped of the new town hall magazine for 500 recipients * Launched the first online community platform for Nernier’s citizens with a 25% of engagement rate at the first month • Re-designed, new conceptualization, content research and selection, coordination of timeline and task deliverables. Activities • Writing of external articles for the bulletin and the intranet • Checked proof of content and layout. • Researched and analysis of multiple online platforms and its contract services given by suppliers • Developed a communications and marketing strategy for engagement and promotion • Researched, writing, and published content • Managed a calendar of various social media copies (Youtube, Facebook, Instagram). Environmental Project Officer • Researched and analysis of a wetland area in the commune of Nernier to be presented to the competent authority • Acted as a project manager for “Adopt a bee in Nernier”, a joint venture for the protection of the biodiversity • Conducted a study with expert for landscaping of public spaces on permaculture in the village of Nernier.
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Unity Finance
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Geneva Area, Switzerland
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Digital Marketing Communications & Project Officer
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Jan 2013 - Dec 2017
Communications & Digital Marketing Achievements: *Engaged and prepared communication material for more than 100 clients Activities • Supervised production of marketing collateral online and printed materials • Developed comms & social media strategy planning, activity campaign and content marketing to engage clients • Created multi-channels comms plans and provided content across all channels • Updated the company’s website • Organized social events for clients, such as breakfast and lunches • Organized travel planning for clients Finance & Contract Management Achievement: *Implemented procedures for control on trading transactions which reduced a 73% or errors after 2 months Activities • Managed control assessment of final results • Prepared monthly financial statements and budget control • Audit coordination • Managed contracts and payments of external suppliers • Managed itineraries, travel plans and supporting document for manager and clients Event Coodinator • Organized roundtables and breakfasts with private clients, banks • Ordered logistics for the event conferences: room setting, catering, audiovisual, transport to hotel and airport • Followed up communication with stakeholders/clients • Managed itineraries, travel plans, account admin, documents
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International Telecommunication Union
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Switzerland
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Telecommunications
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700 & Above Employee
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Event Project Officer, Customer Experience team, ITU TELECOM
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Sep 2010 - Dec 2012
Achievements*Engaged 126 C-level and 70 Ministers online users in the social platform*Delivered the set-up of all logistics’ needs for 6 sponsored events in 2 daysActivities• Developed and implemented a comms and PR plan to engage high-level participants• Provided organization and travel support to participants• Implemented and maintained an online social platform for participant’s personal networking • Delivered the implementation events, including invitation process, registration, seating plans, catering, AV and IT system, security• Managed procurement processes to ensure delivery by providers• Developed KPIs, timelines, milestones, dependencies, and risk assessment for cross-teams deliverables• Assisted Head of Customer Experience in admin support and drafting post-event reports
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Leaders Programme Community Manager, Forum Division - ITU TELECOM
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Sep 2008 - Aug 2010
Achievements:* Pioneered a private ICT Leaders community networking programme* Contributed to engage 256 global leaders in the Leaders programme* Conducted about 30 bilaterals for C-level participants and MinistersCommunity Engagement & Partnership• Built and managed the ITU Leaders Programme for ITU Telecom Events• Developed and maintained strong business relations with high-level members and their offices to understand their requirements, product and services and provide assistance• Researched and identified new potential c-level members for the development of business proposals and/or recommendations to secure their participation in ITU TELECOM events as part of the Leaders Programme• Conducted 30 structured meeting system (bilateral) for key companies to engage with high-level public figures.Project Management & Analysis Insights• Distilled insights from research and competitive data to validate recommendations and ensure new client engagement• Provided company-wide insight on emerging trends and online developments• Evaluated media and technology platforms for audience composition and behaviors to develop recommendations• Developed KPIs, timeless, milestones, dependencies and risk assessments• Produced and post event reports with statistics analysis.
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World Economic Forum
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Switzerland
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Non-profit Organizations
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700 & Above Employee
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Community Manager and Team Coordinator, The Forum of Young Global Leaders
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Oct 2006 - Sep 2008
Community Engagement Achievements: * Built a community of 250 YGLs through a research and selection process * Engaged 100 YGLs participants at DAVOS Activities • Built and managed the newly YGLs community. Researched, identified and selected new candidates to be short listed as Young Global Leaders from the LA region. • Served as a catalyzer to traduce YGL's initiatives into a programme of action • Provided support to implement and raise awareness of these initiatives • Designed mechanisms (online surveys and blogs) to identify project opportunities and development issues for the global agenda in Davos • Collected YGL’s inputs and produced reports and surveys aimed to advance their programme of action Event Management & Project Management Achievement * Delivered event management for 100 YGLs at their annual meeting Activities • Prepared logistically the Annual Summit of the Young Global Leaders in Davos and other regional events, such as sent out invitations through the CRM system, organized the AV and IT requirements, ordered the Food and beverage, hotel arrangements with external suppliers and limousine reservations, among others. • Provide project management support by preparing communications, timelines, tracking actions needed to achieve milestones and objectives for the team • Provided administrative support for senior leadership and organizational support for the team, including arranging conference calls and meetings, database coding, managing travel plans, taking minutes, preparing PowerPoint presentations, crafting correspondence • Monitored progress and support timely delivery of internal and external deliverables • Travelled to onsite inspections and leased with local suppliers • Managed the deployment of material to on site events
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International Telecommunication Union
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Switzerland
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Telecommunications
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700 & Above Employee
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Communication Officer, Corporate Communication Unit
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Aug 2002 - Aug 2006
Communications & Media Relations Achievement * Created “Eye on Development” section in the ITU NEWS Magazine * Created the first digital internal e-newsletter “E-flash” * Provided media support to about 1,500 journalists at the Summit * Published a report on “ICTs and Least Developed Countries” Activities • Supported development of a communications strategy plan to frame messages and align them to the organizations’ objectives • Worked with ITU News Magazine editor to gather success stories on the field, competitions and latest news for printed/online publication and media output • Managed all production phases of marketing material printed/online from conception to delivery • Assisted internal departments with visual resources such as photos, video documentary production, SG statements videos, power point presentations • Oversaw accurate external website content and publishing • Worked with the IS department to implement digital comms tools: e-news, online surveys, digital platforms design and content, e-learning tools • Supported development of a media strategy, tactics, messages and campaign activities to position the UN World Summit on the Information Society (WSIS) among all stakeholders • Identified and built relationships with journalists and TV and radio broadcasters for public dissemination • Engaged with the media to facilitate interviews with high-level public figures • Organized press conferences and briefings and other social media activities • Drafted press releases, media announcements, clippings and advisories, talking points and background notes for public dissemination • Produced media kits and printed and online collateral material for journalists • Maintained a media database of key contacts outreach, sending out press releases and monitored media coverage.
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Education
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2018 - 2018
Digital Marketing Institute
Specialist Diploma, Strategy and Planning in Digital Marketing, Digital Marketing -
2005 - 2008
University of Geneva
Management Development Certificate, International Organizations Management -
1999 - 2000
Goldsmiths, University of London
Master of Arts - MA, MA Visual Anthropology -
1992 - 1997
Universidad Gabriela Mistral
Bachelor's degree, Journalism
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