Experience

Sholley Insurance Agency

• United States
• Insurance
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2010 - Present

  Work with employers, brokers and carriers to obtain group health insurance quotes. Update computer records system. Process and verify member enrollments, changes and terminations for carriers such as HealthAmerica and Capital Blue Cross. Prepare and review documents for submission at renewal time. First point of contact to gather information from prospective clients for individual insurance. Assist with Medicare as requested. Type correspondence, file and greet clients. Work with employers, brokers and carriers to obtain group health insurance quotes. Update computer records system. Process and verify member enrollments, changes and terminations for carriers such as HealthAmerica and Capital Blue Cross. Prepare and review documents for submission at renewal time. First point of contact to gather information from prospective clients for individual insurance. Assist with Medicare as requested. Type correspondence, file and greet clients.



Windstream Communications (formerly D&E Communications)

• Lewisburg, Pennsylvania

• Customer Service Representative

  • Jul 1999 - Jan 2010

  Extensive single point of contact for residential customer inquiries and service work orders. Provide information about various products and services; utilize techniques to sell these products and services and meet monthly-targeted objectives. Enter service work orders into the computerized billing system for new services, moves, changes, and disconnects all pertaining to telephone, DSL internet, cable modem and TV services. Handle complaints, disputes, credits and adjustments according to department procedures and PA regulatory requirements. Maintain a working relationship with other departments such as Installation and Repair, Engineering, Central Office, Credit and Collections, Provisioning and Technical Support. Periodically work in front lobby to have face-to-face contact with customers, accept payments and log returned equipment. Show less