Experience

AAA Washington

• United States
• Consumer Services
• 300 - 400 Employee

• Travel Agent

  • Nov 2016 - Present

• Member Travel Counselor

  • Apr 2015 - Present

  -Educate members on the benefits of AAA Membership while assisting them with their basic travel needs, including putting together Trip Tiks, a customized route planning tool that indicates points of interest. -Member Travel Counselors also assist in selling travel store merchandise, attraction tickets, domestic air, car, and hotel reservations.



Mt. Baker Ski Area

• On Mountain Administration/ Cashier

  • 2012 - Present

  - Cash handling, till resolution, and credit card lift ticket sales utilizing POS system - Customer service: season pass sales, complaints, lost & found, and missing persons - Accounting Assistsnt - Cash handling, till resolution, and credit card lift ticket sales utilizing POS system - Customer service: season pass sales, complaints, lost & found, and missing persons - Accounting Assistsnt



Kenai Fjords Tours

• Seward, AK

• Deck Hand

  • May 2016 - Sep 2016



Alaska Sea Life Center

• Seward, AK

• Education Volunteer

  • May 2016 - Sep 2016



Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Crew Member/ Wine Specialist

  • Jun 2013 - Apr 2015

  Wine Section Leader: customer service, inventory control, merchandising and displays, re-stocking, cash-handling. Wine Section Leader: customer service, inventory control, merchandising and displays, re-stocking, cash-handling.



UnCruise Adventures Small Ship Cruising

• United States
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Expedition Leader

  • Apr 2012 - Oct 2012

  - Expedition Manager: primary communicator, presenter, and program logistics administrator - Guide Supervision: time management, accuracy of information presented, and interpretation/narration coaching - Scheduling: daily activities including hikes, kayaking, snorkeling, camping, paddle boarding, and small boat tours - Customer Service: emphasis on communication, strong planning, organization, coordination and safety - Guide: kayak, forest hiking, glacier exploration; managed guest safety while interpreting the natural history of their surroundings - Public Speaking: formal and informal interpretive presentations, on-board narration - Office Coordination: email correspondence with home office and guests, weekly Forest Service permit reporting, weekly voyage planning and implementation, editing and organizing all photos, daily use of Microsoft Word, Excel, Outlook, and PowerPoint Show less



Grand European Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Travel Specialist/ Tour Coordinator

  • Mar 2010 - Nov 2011

  - Sales: new customer sales and existing booking service - Quality Control: daily proofing of air/land confirmations going out to clients - Tour Coordination: prepare travel documents; proof, print and mail travel documents to clients - Office Coordination: answering multi-line phone system, payment processing, daily use of Microsoft Word, Excel, and Outlook - Sales: new customer sales and existing booking service - Quality Control: daily proofing of air/land confirmations going out to clients - Tour Coordination: prepare travel documents; proof, print and mail travel documents to clients - Office Coordination: answering multi-line phone system, payment processing, daily use of Microsoft Word, Excel, and Outlook



Explor Cruises

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Exploration Leader

  • Jun 2007 - Oct 2009

  - Exploration Manager: primary communicator, presenter, and program logistics administrator - Guide Supervision: time management, accuracy of information presented, and interpretation/narration coaching - Public Speaking: formal and informal interpretive presentations, on board narration - Customer Service: emphasis on communication, strong planning, organization, coordination and safety - Emergency Response: trained in marine fire-fighting, crowd control & crisis management - Office Coordination: email correspondence with home office and guests, weekly Forest Service permit reporting, weekly voyage planning and implementation, editing and organizing all photos, daily use of Microsoft Word, Excel, Outlook, and PowerPoint Show less



Oregon Museum of Science and Industry

• Portland, Oregon Area

• Adult Volunteer Coordinator

  • May 2008 - Nov 2008

  - Volunteer Management: recruitment, screening, placement, orientation and scheduling of adult volunteers - Program Management: planning and implementation of volunteer advancement; enhancement of museum’s relationship with community centers in the greater Portland area - Public Speaking: Represented the museum at conferences and recruitment fairs - Office coordination: maintenance of volunteer database, daily use of Microsoft Word, Excel, and Outlook - Volunteer Management: recruitment, screening, placement, orientation and scheduling of adult volunteers - Program Management: planning and implementation of volunteer advancement; enhancement of museum’s relationship with community centers in the greater Portland area - Public Speaking: Represented the museum at conferences and recruitment fairs - Office coordination: maintenance of volunteer database, daily use of Microsoft Word, Excel, and Outlook



The Whale Museum

• Friday Harbor, San Juan Island, WA

• Education Curator/ Volunteer Coordinator

  • Sep 2004 - Oct 2007

  - Museum Management: grant writing, research and reporting; development and maintenance of annual budget including bookkeeping for individual programs - Museum Educator: science-based, interactive education onsite and outreach programs to K-12th graders and adults - Volunteer Management: recruitment, training, and scheduling of Education volunteers and interns - Program Management: certification of students participating in the Marine Naturalist Training Program- creation of training materials, scheduling guest speakers, curriculum development and production - Public Speaking: primary museum educator, represented museum at conferences and events - Writing/Editing: articles, brochures, curricula, teacher mailings - Office Coordination: answering phone, program scheduling via phone or email, daily use of Microsoft Word, Excel, Outlook, and PowerPoint Show less



Road Scholar

• United States
• Travel Arrangements
• 300 - 400 Employee

• Program Specialist

  • Jun 2006 - Jun 2007

  - Program Management: development and investigation of new program ideas - Scheduling: guest speakers, program vendor communication, scheduling, and contracting - Word Processing: production of marketing materials, brochures, quarterly e- newsletter, updated program information for provider web site - Program Management: development and investigation of new program ideas - Scheduling: guest speakers, program vendor communication, scheduling, and contracting - Word Processing: production of marketing materials, brochures, quarterly e- newsletter, updated program information for provider web site



San Juan Safaris and San Juan Excursions

• San Juan Island, WA

• Senior Naturalist

  • Apr 2004 - Jun 2007

  - Guide: educated guests on whales, marine mammals, birds, ecology, geology, history and conservation issues - Manager of Cruise: in charge of safety, comfort and enjoyment of all passengers during tour - First mate on the vessel, assisting captain in wildlife spotting, boat launch, docking and driving of the boat - Guide: educated guests on whales, marine mammals, birds, ecology, geology, history and conservation issues - Manager of Cruise: in charge of safety, comfort and enjoyment of all passengers during tour - First mate on the vessel, assisting captain in wildlife spotting, boat launch, docking and driving of the boat



The Marine Mammal Center

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Education Volunteer Supervisor/ Marine Science Instructor

  • Sep 2002 - Mar 2004

  - Volunteer Management: recruitment, training, and scheduling of Education volunteers - Trainer: qualified docents, instructors, and community outreach volunteers in all aspects of marine science education, procedures and policies of The Marine Mammal Center - Educator: onsite and outreach instructor on marine mammal natural history and biology - Activity planning, curriculum development and production - Office Coordination: answering phone, program scheduling via phone or email, daily use of Microsoft Word, Excel, Outlook, and PowerPoint; database management; management of annual budget Show less