Aftermarket Retrofit Specialist

• Jun 2021 - Present

Sr. Parts Representative

• Apr 2019 - Jun 2021

Sr. Parts RepresentativeApril 2019-June 2021-Handle customer and Field Service Engineers inquiries via telephone regarding pricing, warranty, availability of parts, adjustments, applications, complaints, quotations, and general information.-Enter sales order data into the computer upon receipt of the customer’s requirements. -Identify original order and confirming order when received by mail; follow established procedures for each.-Prepares daily order reports.-Researches source documents and/or Engineering for parts identifications.-Follows up on parts orders.-Maintains inventory of field warehouses to include inventory control decisions.-Issues Return Material Tags (RMT’s) or Return Materials Authorization (RMA’s) to customers and Field Service Engineers, including logging data necessary for vendor credit.-Prepares request for credit for accounting, follow up on RMT return shipments. -Coordinates with Purchasing and Warehouse personnel.-Follows up on all Drop Ship items for proof of receipt by customer.-Prepares documents for international shipments.-Researches and quotes specially manufactured parts.-Performs typing, filing, message taking, and handles Product Support Department message center if necessary.

Rural Carrier Associate

• Oct 2017 - Jun 2020

Sort and bundle incoming mail, placing special focus on areas that they need to be delivered to. Ascertain that mail such as parcels, packages and letters are properly bundled according to their type and delivery location. Place all bundled mail in different sacks and load them onto assigned delivery vehicle. Ascertain that work orders for all assigned mail is obtained from the supervisor. Map appropriate routes using both the GPS and standard maps, ensuring that the shortest and safest routes are determined. Drive assigned delivery vehicle to different delivery destinations in a time efficient manner. Verify addresses on work orders and parcels / packages / envelopes with actual addresses. Hand over mail to customers by first verifying their identities and ensure that any needed signatures are obtained. Deliver COD (cash on delivery) parcels, obtain signatures on receipts and ensure that the right amount of payments are made. Relay all delivery information to the postal station and communicate any problems such as route problems in rural areas to the supervisor. Ascertain that the assigned vehicle remains in good repair and that minor maintenance and repair work is timely performed.

Full Charge Bookkeeper

• Apr 2016 - Oct 2017

-Manage all bookkeeping tasks for Bouwkamp Builders and related companies. -Payroll for all related companies. -Create and submit draw requests/sworn statements for the building company. -File monthly/quarterly payroll tax returns and payments, and compile necessary info for annual returns, workers comp insurance audits, and other related tasks. -Provide appropriate monthly financial reports to company executives and accounting firm. -Some office management tasks related to monitoring/researching all types of insurance, managing employee files, etc.

Social Media Manager

• May 2014 - Oct 2015

-Ensure accounts are updated on a daily basis and that messaging is timely and relevant using social media tools (i.e., Tweetdeck, Hootsuite, Facebook Manager, etc.) to schedule tweets to appear overnight and on weekends, to promote the brands to night-owls and clients in different time zones. -Monitor the internet for any positive or negative feedback about an organization, and then follow up on the feedback. -Encourage and thank individuals for positive feedback, and try to appease any unhappy customers. -Constantly searching the internet and the news headlines for articles, stories and tips that are industry related and which can be posted to the social media accounts. -Track and monitor the effectiveness and success of online initiatives, in order to calculate a return on investment. -Provide reports for executives and management on what worked and what didn’t work. -Use social networking analysis tools (i.e., TwitterCounter, Google Analytics, etc.) and other tools to measure clickthroughs and traffic activity. -Actively engage in industry conferences, chats, blogs, wikis, video sharing, etc to promote corporate messaging and increase brand awareness, which will drive brand traffic to company website. -Provide feedback to higher ups and promote social media within the organization.

Sales Data Analyst/Account Coordinator Specialist/Office Manager/Executive Administrative Assistant

• Sep 2007 - Oct 2015

-Responsible for processing purchase orders, commercial invoices and additional job related documentation. -Set up and maintain various files and confidential data for both German and USA accounts. -Process documents by reviewing data for deficiencies and resolve discrepancies. -Maintain relationships with clients and vendors to supply them with essential information and update records as needed. -Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. -Prepare data for computer entry by compiling and sorting information and establish entry priorities. -Assist with coordination of shipping and receiving an assortment of products at our off site warehouse as well as assisting with annual inventory. -Responsible for compilation, organization and maintenance of standard and complex data for weekly, monthly, quarterly and yearly sales reports for all vendors and clients. -Monitor and disentangle issues as they arise by relying on experience and judgment to plan and accomplish goals. -Contribute to team effort by accomplishing a variety of other clerical, informational technology and accounting tasks as needed.

Administrative Assistant

• Sep 2007 - Oct 2015

-Sister Company to IMS & BIZOL US. -Assist where needed. -Sister Company to IMS & BIZOL US. -Assist where needed.

Project Coordinator

• Jan 2007 - Jun 2007

-Responsible for the coordination of job related documentation. -Interaction with Field Supervisors, subcontractors, vendors, and clients to supply information, maintain files, schedule meetings and appointments, produce correspondence, and otherwise relieve Construction Manager of administrative and business details. -Coordination of job site telephones, job site utilities, job start up procedures, approval and preparation of job cost payments, and job close out procedures. -Act as key communication for all parties involved in a project. -Performed a variety of other clerical tasks.

System Administrator

• Aug 2005 - Jan 2007

-Responsible for installing new software releases and system upgrades. -Supported, monitored, tested, and troubleshoot in house and field technology hardware and software problems. -Maintained and distributed field technology equipment. -Maintained job site communication data files and monitored system configuration to ensure data integrity. -Trained field employees on the basic use and operation of field technology equipment. -Assisted PC users on a day-to-day basis and obtained software and hardware solutions to meet user needs.

Sub-Bid Clerk

• May 2003 - Aug 2005

-Responsible for plan reproduction, distribution of bid documents, collection and recording of sub-bids. -Assisted in extending bid invitations to subcontractors.