Experience

TLC Office Systems

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Sales Secretary

  • Jun 2002 - Present

  Order entry in billing software, distribution of information utilizing document imaging software and email. Report, document and design procedure development, maintain brochure and frequently used forms inventory. Development and distribution of sales reports (sales leads, appointments record, and territory development).

• Project Coordinator

  • Jun 2002 - Present

  Audit all orders, enter in billing program and distribute copy electronically to all appropriate personnel, contact customer confirm delivery information, coordinate IT personnel, trainer and delivery staff to be onsite with delivery of equipment. Confirm billing is correct based upon original order, set up maintenance billing.

• Office Administrator Executive Assistant

  • Jan 2002 - Present

  Administrative professional experienced in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Competent in all areas of office administration, executive support and database administration. Organized with strong communication skills. Coordinated offsite training classes, maintaining owner, VP and sales managers’ calendars. Screen incoming calls for upper level management. Search and coordinate travel accommodations included flights and hotel arrangements. Show less

• Information Technology Coordinator

  • Jul 2002 - Dec 2019

  Contact management database administration, and provide first line for computer support for all internal staff (45+ office employees in three branch offices). When necessary coordinate for outside IT staffing company to provide administration. Database Administrator: Act, E-automate and Saleschain administration, create users, assign customers based upon territory assignment, and perform routine maintenance including re-indexing and back-ups. Trouble shoot errors and ability to locate accounts. Provided research, and implementation of new contact management software SalesChain (proprietary to the copier industry). Show less



Avatar Computer Solutions

• Sales Assistant

  • Aug 2000 - Jun 2002

  Schedule appointments with new and existing clients. Initiate work orders and invoices utilizing Goldmine contact management database. Verify completion of work orders and invoices. Ensured customer satisfaction by providing survey after installation. Schedule appointments with new and existing clients. Initiate work orders and invoices utilizing Goldmine contact management database. Verify completion of work orders and invoices. Ensured customer satisfaction by providing survey after installation.



Avatar Computer Solutions Inc

• Account Consultant

  • Aug 2000 - Jun 2002

  Sales: Sold Internet connectivity, computer training, and network support services Sold appropriate hardware and software to obtain optimal network performance and Internet connectivity. Inside Sales Assistance: Prospect for new business while setting appointments or follow-ups calls for sales team. Maintain contact management database information. Answer all incoming calls, prepare and distribute marketing fax and emails. Daily call volume report for management. Offer quality assurance and customer satisfaction while asking for feedback, referrals or letters of recommendations. Customer service: Ensured complete customer satisfaction by providing attentive, personal service that resulted in long-term customer relationships and repeat business. Provide technical support for connectivity issues and network operations. Assist technical engineer with onsite consultation. Clerical Duties: Maintain calendar, monthly sales reports. Entering notes from customer communications in contact management database. Fax invoice, statements and information about Avatar’s service to new and existing cliental. Maintain files of existing clients and assist with revising invoices created via Quick books Show less



Netropolis Communications

• Sales Representative

  • May 1998 - Aug 2000

  Ensure that customer’s Internet and web development needs are properly met. Sold appropriate hardware, software for connectivity and web hosting. Sold: T1, DSL, ISDN, Dial-up connections to the internet. Ensure that customer’s Internet and web development needs are properly met. Sold appropriate hardware, software for connectivity and web hosting. Sold: T1, DSL, ISDN, Dial-up connections to the internet.



Netropolis Communications Corporation, Inc

• Account Manager

  • May 1998 - Aug 2000

  Answer all incoming calls and direct to appropriate departments. Clerical duties: Mail out brochures and company contact letters. Maintain telephone system, Secondary receptionist. Create forms as needed. Accounting Administrator: Utilizing Business Works, post all credit card transaction to appropriate accounts. Back-up to accounts receivable clerk, and collections. Domain name administrator: Utilizing Network Solutions research, register and modify all domain names (url address) registrations for clientele. Show less