Experience

College of Southern Maryland

• United States
• Higher Education
• 500 - 600 Employee

• Executive Director, Auxiliary Services

  • 2008 - Present

  Effectively provides strategic planning, operational and financial oversight, and leadership to a $5MM auxiliary enterprise comprised of a child care center, three campus bookstores, vending services, and food services. Prepares and executes capital and operating budgets. Provides ongoing financial consolidation and analysis of monthly financial statements, in addition to, general and cost accounting and monitoring of accounts receivable, accounts payable, and revenue sources. Improves gross revenues by staying abreast of industry trends, regulatory changes, and consumer demand; developing new programs; and executing change. Monitors and maintains vending services program on all three campuses. Negotiates food services contract on an annual basis and reviews operations for quality assurance and improvement. Supervises a management team of four through a participatory approach fostering an environment of accountability and teamwork.* Successfully implemented innovative textbook programs to protect and grow market share while providing students affordable options, including discount days, price lock agreements, buyback guarantees, and textbook rentals. * Aggressively launched a new product line of computers and other electronics which generated $1.5MM in sales and now represents 30% of all general merchandise sales.* Leveraged vendor partnerships to upgrade store fixtures and update technology, such as registers, servers, and pin/chip credit card readers, which resulted in a savings of over $200K. * Participated on an inter-segmental committee for the Maryland Higher Educational Commission that developed a template for institutions to report compliance with the College Textbook Competition and Affordability Act. Conducted feasibility studies for establishing a statewide digital marketplace and textbook rental programs.* Successfully negotiated an exclusive pouring rights agreement with a popular beverage vendor which, in part, funded CSM scholarships.

• CSM College Store General Manager

  • 2001 - 2008

  Customer-focused and forward-thinking General Manager that provided direction and leadership to the daily operations of three campus bookstores with annual sales over $4MM. Demonstrated success in attaining sales goals and objectives including the formulation and execution of strategic, financial, and marketing plans to achieve annual goals. Delivered consistent financial results and out-performed the college textbook industry by streamlining business operations, improving efficiencies, and enhancing the bottom line. Effectively managed up to thirty employees across diverse functional areas including sales, purchasing, accounts receivable, accounts payable, and shipping and receiving. Performed all necessary administration including staff selection and development; budget administration; financial administration; planning, organizing, and scheduling work; and performance measurement.* Launched the first textbook rental program in the State of Maryland which was recognized by high level college administrators and government legislators. * Project leader for the acquisition of an inventory management system, development of a Financial Aid Interface, procurement of fixtures for a new store, and evaluation of a textbook rental program. * Coordinated and oversaw the installation and conversion to an integrated inventory management/accounting, Point of Sale, and e-Commerce system for three campus bookstores. * Successfully revamped shipping and receiving procedures through the use of discounted freight programs that decreased small package costs by 50% and overall freight expenses by 10% during the first year.