Experience

Fresh Consulting

• United States
• Business Consulting and Services
• 200 - 300 Employee

• IT Support

  • Mar 2022 - Present

  Bellevue, Washington, United States -Image and build laptops for all operations including multi-state locations and offshore locations - Troubleshoot, test and diagnose application, hardware, and system issues - Provided access to many different managed sites and tools - Support +200 users, troubleshooting to resolve all IT-related and application, hardware and system issues for Windows/MAC/iOS/Linux devices, alongside becoming top ticket executer - Implemented a resolution database and documentation system… Show more -Image and build laptops for all operations including multi-state locations and offshore locations - Troubleshoot, test and diagnose application, hardware, and system issues - Provided access to many different managed sites and tools - Support +200 users, troubleshooting to resolve all IT-related and application, hardware and system issues for Windows/MAC/iOS/Linux devices, alongside becoming top ticket executer - Implemented a resolution database and documentation system to easily view and find potential fixes for issues - Procure computers and computer/tv/video conferencing equipment - Ensure that all systems have been placed in MDM and can be properly managed - Work closely with CEO and IT manager to complete projects and collaborate ideas to improve efficiencies Show less



Mediabrands

• United States
• Advertising Services
• 700 & Above Employee

• Information Technology Operations Specialist

  • Mar 2017 - Mar 2022

  Birmingham, Michigan, United States Onboard and off-board all company employees by setting up laptops, monitors, docking stations Manage and oversee orientation for any newly hired employees Image and build laptops for all operations including multi-state locations Support, implement, and configure all users' laptop and desktops Troubleshoot, test and diagnose application, hardware, and system issues Provide technical support for conferences, meeting, and special events Coordinate and perform penetration testing… Show more Onboard and off-board all company employees by setting up laptops, monitors, docking stations Manage and oversee orientation for any newly hired employees Image and build laptops for all operations including multi-state locations Support, implement, and configure all users' laptop and desktops Troubleshoot, test and diagnose application, hardware, and system issues Provide technical support for conferences, meeting, and special events Coordinate and perform penetration testing of systems and networks Clean up company assets, secondary mailboxes or accounts on a quarterly basis Monitor SEP console to report any non-compliant machinery Work closely with teammates to complete projects and collaborate ideas to improve efficiencies Show less



Grosse Pointe Woods Lake Front Park

• Park Ranger

  • Sep 2015 - Sep 2017

  Lake Front Park As a park ranger, I monitor the entire Grosse Pointe Woods Lake Front Park to ensure that all areas in the park are safe, and uphold to park standards. I oversee the Activities Building by opening and closing the facility, and discipline any patrons that are not abiding by park regulations. I am also the main emergency responder to any issues that arise in the park while on duty.

• Lake Front Park Management

  • May 2014 - Aug 2016

  Lake Front Park I hold positions as a Senior Guard, Head Guard, and Supervisor for the team of lifeguards at the Lake Front Park. I am the primary and/or secondary responder for any emergencies that arise for patrons at the pool. I maintain the pool on a chemical aspect to create a safe and swimmable environment, and oversee all pool activities, such as swim lessons, water aerobics, and swim team. I assist with managing a large staff of lifeguards by instructing lifeguard training courses, documenting… Show more I hold positions as a Senior Guard, Head Guard, and Supervisor for the team of lifeguards at the Lake Front Park. I am the primary and/or secondary responder for any emergencies that arise for patrons at the pool. I maintain the pool on a chemical aspect to create a safe and swimmable environment, and oversee all pool activities, such as swim lessons, water aerobics, and swim team. I assist with managing a large staff of lifeguards by instructing lifeguard training courses, documenting incidents, creating schedules for the lifeguards, on the hour, and maintain employee records.



Universal Mccann Digital

• IT Intern

  • Sep 2013 - Jan 2016

  Birmingham, Michigan During my time at Universal McCann, I learned the basics of company operations, customer support, and technical services on a professional level over the course of two separate internships (September 2013 - December 2013 and November 2015 - January 2016). My main duties included restoring the used computers within the company to update the business practices and procedures for all employees, and shadowing IT professionals within the company.

• Lifeguard

  • May 2012 - Sep 2013

  Lake Front Park As a lifeguard, I provided vital care to patrons when health and life threatening issues arose and stayed alert, focused, and prepared for an emergencies to appear. My other daily duties included maintaining the pool water on a superficial level (vacuuming, skimming, etc.), and keeping the pool deck and deck furniture organized and clean.