Marcus Koh
AVP (Technology & Operations) at Singlife- Claim this Profile
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English Professional working proficiency
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Malay Professional working proficiency
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Mandarin Elementary proficiency
Topline Score
Bio
LinkedIn User
Marcus is very dedicated and focused to all tasks he takes up, and ensuring that it is delivered in time. He has successfully delivered automation projects at singlife with aviva enabling business team to focus on more value adding tasks than mundane jobs. Lucky to have someone like him in the team.
Joanna Leong
Marcus has worked for me at Aviva Asia Pte Ltd for the past five years and I am compelled to write this recommendation simply because Marcus does such amazing work for me and the organization. Marcus started his contribution in the release management space where he helped to implement structural process and documentation in the Release Management team. His great interpersonal and communication skill is an asset for him to rough through team and department interaction. Marcus has grown as quickly as our business has, and his willingness to learn and take on new roles and responsibilities is something to be desired in any professional. Three years back Marcus has moved out from Release Management team to RPA project team where he helped business users to automate multiple processes using BluePrism. Marcus has further demonstrated his persistency and perseverance, working from a team member to now the RPA Guru and team lead. Marcus has lead the offshore support team by providing direction and guidance to the offshore developers. Marcus has put in tremendous time and effort to stabilise the system and implemented more robust automation for the business users till now. While Marcus continue shining in where he is now, I certainly miss working with him every day. I have only optimistic predictions for his career trajectory.
LinkedIn User
Marcus is very dedicated and focused to all tasks he takes up, and ensuring that it is delivered in time. He has successfully delivered automation projects at singlife with aviva enabling business team to focus on more value adding tasks than mundane jobs. Lucky to have someone like him in the team.
Joanna Leong
Marcus has worked for me at Aviva Asia Pte Ltd for the past five years and I am compelled to write this recommendation simply because Marcus does such amazing work for me and the organization. Marcus started his contribution in the release management space where he helped to implement structural process and documentation in the Release Management team. His great interpersonal and communication skill is an asset for him to rough through team and department interaction. Marcus has grown as quickly as our business has, and his willingness to learn and take on new roles and responsibilities is something to be desired in any professional. Three years back Marcus has moved out from Release Management team to RPA project team where he helped business users to automate multiple processes using BluePrism. Marcus has further demonstrated his persistency and perseverance, working from a team member to now the RPA Guru and team lead. Marcus has lead the offshore support team by providing direction and guidance to the offshore developers. Marcus has put in tremendous time and effort to stabilise the system and implemented more robust automation for the business users till now. While Marcus continue shining in where he is now, I certainly miss working with him every day. I have only optimistic predictions for his career trajectory.
LinkedIn User
Marcus is very dedicated and focused to all tasks he takes up, and ensuring that it is delivered in time. He has successfully delivered automation projects at singlife with aviva enabling business team to focus on more value adding tasks than mundane jobs. Lucky to have someone like him in the team.
Joanna Leong
Marcus has worked for me at Aviva Asia Pte Ltd for the past five years and I am compelled to write this recommendation simply because Marcus does such amazing work for me and the organization. Marcus started his contribution in the release management space where he helped to implement structural process and documentation in the Release Management team. His great interpersonal and communication skill is an asset for him to rough through team and department interaction. Marcus has grown as quickly as our business has, and his willingness to learn and take on new roles and responsibilities is something to be desired in any professional. Three years back Marcus has moved out from Release Management team to RPA project team where he helped business users to automate multiple processes using BluePrism. Marcus has further demonstrated his persistency and perseverance, working from a team member to now the RPA Guru and team lead. Marcus has lead the offshore support team by providing direction and guidance to the offshore developers. Marcus has put in tremendous time and effort to stabilise the system and implemented more robust automation for the business users till now. While Marcus continue shining in where he is now, I certainly miss working with him every day. I have only optimistic predictions for his career trajectory.
LinkedIn User
Marcus is very dedicated and focused to all tasks he takes up, and ensuring that it is delivered in time. He has successfully delivered automation projects at singlife with aviva enabling business team to focus on more value adding tasks than mundane jobs. Lucky to have someone like him in the team.
Joanna Leong
Marcus has worked for me at Aviva Asia Pte Ltd for the past five years and I am compelled to write this recommendation simply because Marcus does such amazing work for me and the organization. Marcus started his contribution in the release management space where he helped to implement structural process and documentation in the Release Management team. His great interpersonal and communication skill is an asset for him to rough through team and department interaction. Marcus has grown as quickly as our business has, and his willingness to learn and take on new roles and responsibilities is something to be desired in any professional. Three years back Marcus has moved out from Release Management team to RPA project team where he helped business users to automate multiple processes using BluePrism. Marcus has further demonstrated his persistency and perseverance, working from a team member to now the RPA Guru and team lead. Marcus has lead the offshore support team by providing direction and guidance to the offshore developers. Marcus has put in tremendous time and effort to stabilise the system and implemented more robust automation for the business users till now. While Marcus continue shining in where he is now, I certainly miss working with him every day. I have only optimistic predictions for his career trajectory.
Experience
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Singlife
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Singapore
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Insurance
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700 & Above Employee
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AVP (Technology & Operations)
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Jan 2022 - Present
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Aviva
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Application Analyst (Robotic Process Automation)
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Oct 2017 - Jan 2022
- Involved in designing, building, and solutioning of Robotic Process Automation (RPA) via BluePrism to automate business processes.- Collaborating with vendors, IT consultants, business users, business analysts to ensure processes are delivered and built according to requirements and best practices.- Providing effective and timely BAU support for RPA processes.Key Achievements:- Successfully delivered up to 90% benefit realisation to the business- Completed the groundwork for Aviva Asia to adopt RPA as part of their transformation efforts.- Successfully went live for five business processes within 5 months since the project started. Show less
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Application Analyst (Deployments)
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Nov 2014 - Oct 2017
- Automate complex deployment procedures to reduce promotion requests turnaround time.- Responsible for managing & reporting deployment/change request/work request and production support.- Further enhanced standard operation procedures for deployments by ensuring best practices are documented and followed through by developers.- Involved in SIT for Kofax Total Agility (KTA) scanning solution for BaNCS and Case Manager (Front-end UI/UX) for creating/triggering key business processes to external systems. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Telekom Malaysia (NOVA/ICP Database Upgrade) - Analyst
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Sep 2014 - Nov 2014
- Benchmark business critical task/events on various applications to handle production volume and order throughput- Conducting load testing activities on client's application system migrating to new databases- Scripting test scenarios and test data preparation- Monitoring order throughput, database activities, and server's health to ensure existing production performance are not impacted- Reporting of performance tests results such as response times, order throughput, trend analysis, and tuning recommendations to management to determine the system's capability for production Show less
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Digi ACDC - UAT Defect Manager
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Mar 2014 - Sep 2014
- Defect Management via 'Mantis' for all types of issues raised by business users- Ensure timely and effective delivery of defect fixes based on SLA for business support systems from major vendors and 63 third party applications without impacting test case execution for >20 test streams- Disputed defects and solution gaps discussion to be held between developers, solution architects, stakeholders, and business users to ensure client's interest are protected- Release Management for patches and hot fixes being deployed into various environments- Test Data Management (mobile numbers, simpacks, device IMEIs) for business critical functional test related to activities such as Dry Runs, Dress Rehearsals, and Cutover Show less
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Celcom (BSS Transformation) - Analyst
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Oct 2013 - Mar 2014
- Design, analyze and build test scripts via "JMeter" for performance/load testing based on various test scenario for client's business support systems- Identify and assist in stub design for modular testing and composite testing- Test data preparation and integration with test scripts for AIA, OSB, Siebel and Postpaid systems- Benchmark capability of client's application system for both physical and virtual machines and identifying the bottlenecks if order volumes do not reach the KPI- Carry out performance testing on capability of Oracle systems to handle load for order volumes while ensuring various types of orders flows correctly from front end to back end- Understand and familiarize with all integrated systems involved in the test scenarios Show less
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Altera
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United States
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Semiconductors
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700 & Above Employee
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Software Engineering Intern
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Jun 2012 - Sep 2012
- Assisting in-house software development activities including implementing assigned tasks/modules and performing software quality assurance. - Aiding in software product maintenance activity supporting internal engineering and operation community. - Assisting in-house software development activities including implementing assigned tasks/modules and performing software quality assurance. - Aiding in software product maintenance activity supporting internal engineering and operation community.
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Data Synergo Sdn Bhd
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Malaysia
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Advertising Services
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1 - 100 Employee
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Business Support Executive
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Jun 2011 - Aug 2011
- Generating sales leads for DELL SLG (Sales lead generation) project for Singapore. - Establish cold calling technique which involves engaging, qualifying clients and providing information on the company’s products. Achievements: - Top sales lead generator for Singapore team throughout the employment - Generating sales leads for DELL SLG (Sales lead generation) project for Singapore. - Establish cold calling technique which involves engaging, qualifying clients and providing information on the company’s products. Achievements: - Top sales lead generator for Singapore team throughout the employment
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Computer Protocol (M) Sdn. Bhd
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Kuala Lumpur, Malaysia
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Intern
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Dec 2009 - Mar 2010
- Call scenarios using CPM soft switch. - Configuring a web server of an international client. - Troubleshoot network connections and configuration of several other call scenarios that integrates VoIP and WAN solutions. - Call scenarios using CPM soft switch. - Configuring a web server of an international client. - Troubleshoot network connections and configuration of several other call scenarios that integrates VoIP and WAN solutions.
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Education
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2010 - 2013
Universiti Malaysia Perlis
Bachelor of Engineering (B.Eng.), Computer Engineering -
2007 - 2010
Universiti Malaysia Perlis
Diploma, Computer Engineering -
2002 - 2006
SMK USJ 4
High School, Biology/Biological Sciences, General
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