Customer planner

• Jun 2022 - Present

Customer Service Agent

• Mar 2022 - Jul 2022

• Providing efficient customer service with an excellent proactive approach on customer needs, maximizing the sales activities in the Retail department• Handling customer complaints, providing technical assistance and appropriate solutions to achieve the highest customer satisfaction• Processing daily cash transactions while operating the till and managed weekly bank lodgements as well as inventory and stock control• Meeting and achieving KPIs such as Sales target, new customer/Loyalty and ATV (Total value of transaction).

Customer Service Agent

• Aug 2021 - Feb 2022

• Delivered outstanding customer service, creating a warm and welcoming environment for the customers, maintaining quality standards• Handled a high volume of orders at the counter, suggesting products, operating the till and handling cash transactions daily • Delivered outstanding customer service, creating a warm and welcoming environment for the customers, maintaining quality standards• Handled a high volume of orders at the counter, suggesting products, operating the till and handling cash transactions daily

Retail Sales Assistant

• Mar 2021 - Aug 2021

• Provided the highest level of customer service, identified and assessed customers’ needs while creating a positive experience for them, ensuring all requests and queries were responded to promptly• Coordinating inventory, stock control and replenishment, maintaining high quality product levels, reviewing inventory control protocols, all in accordance with health & safety regulations • Provided the highest level of customer service, identified and assessed customers’ needs while creating a positive experience for them, ensuring all requests and queries were responded to promptly• Coordinating inventory, stock control and replenishment, maintaining high quality product levels, reviewing inventory control protocols, all in accordance with health & safety regulations

Warehouse Operator

• Mar 2020 - Mar 2021

• Responsible for reviewing the income orders at the Distribution Centre, selecting the products, ensuring efficiency in the delivery and customer satisfaction • Assisting with logistics operations, taking orders, scheduling deliveries, assembly, and replenishment • Monitoring the processes and inputting all data into the system, keeping the information accurate and up to date on the Excel sheets • Responsible for reviewing the income orders at the Distribution Centre, selecting the products, ensuring efficiency in the delivery and customer satisfaction • Assisting with logistics operations, taking orders, scheduling deliveries, assembly, and replenishment • Monitoring the processes and inputting all data into the system, keeping the information accurate and up to date on the Excel sheets

Production Supervisor

• Jan 2017 - Jul 2019

• Responsible for supervising the production process, including team efficiency, production planning, scheduling, equipment maintenance, raw material purchase and quality control, using EPR system• Monitored all production process and indicators, according to Lean Manufacturing principles, by providing technical guidance according to the client´s requirements and standards in the product’s development • Analysed and controlled the sector´s performance, through productivity indicators, including scrap index, efficiency, machine availability, cost, quality, and personnel, focused on continuous improvement • Conducted operational training for the production team, developed training materials, work instruction and documentation regarding the continuous improvement of design and manufacturing process• Analysed the productive capacity, production volume and delivery dates of orders, while working closely with the Production planning department regarding the scheduling and raw material purchase

Process Engineer

• Aug 2014 - Dec 2017

• Liaise with the commercial and purchasing team regarding forecasting, production demand and deliveries• Worked with national and international suppliers, focused on increasing productivity, reducing costs• Paid technical customers visits to investigate the root cause and solve problems • Participated in product development projects, planned the product’s introduction into manufacturing, monitored the material flow, tested, and controlled procedures, and followed up with the Purchasing team• Developed and implemented the FMEA (Failure Mode and Effect Analysis) process, to investigate and analyse variables affecting product and processes in order to achieve product reliability • Monitored equipment performance (start up and commissioning), checking specifications conformance• Oversaw the quality assurance by monitoring processes, including product performance, audits, technical reports, and by giving support to SQA (Suppliers Quality Assurance) initiatives• Reviewed and prepared work instructions, including manufacturing and product specifications, and customer requirements to achieve quality cost efficiency and safety performance

Production Planner

• Feb 2011 - Aug 2014

• Lead role in supplier relationship management including contract negotiation, monitoring supplier performance, volume leverage and total cost management objectives • Lead role in component and material procurement to include supplier selection, price benchmarking and price negotiation • Responsible for all aspects of production planning and scheduling, including order fulfilment, material purchase, processing MRP actions and OTIF (On Time in Full) for cost and quality • Evaluated MRP, production schedule and inventory levels daily, based on backlog demand and KPIs, generated requirements, controlled OTD (on time delivery) on TOTV systems. (ERP similar to SAP)• Participated in daily meetings with a multifunctional team to report on order deadline fulfilment and process efficiency by analyising performance indicators • Liaised with the quality team for quality and deadline inspection, and assisted in the warehouse with inventory control, as well as shipping & receiving procedures, as needed• Elaborated management reports on production and team performance, analysing improvement possibilities

Process Engineering Intern

• Sep 2008 - May 2010

• Responsible for the implementation of 5S in the production and warehouse sectors, performing Operational training while adapting and standardizing production processes• Participation in the implementation of the OEE (Overall Equipment Effectiveness tool), through Operational Training and creation of a checklist in the SAP system, identifying and reordering processes and sub-processes • Responsible for the implementation of 5S in the production and warehouse sectors, performing Operational training while adapting and standardizing production processes• Participation in the implementation of the OEE (Overall Equipment Effectiveness tool), through Operational Training and creation of a checklist in the SAP system, identifying and reordering processes and sub-processes