Marcus Benavidez

Director of Operations at KISS Marketing
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Dax Moreno

Marcus is, without a doubt, one of the most genuine and hard-working workforce development leaders I have had the pleasure of collaborating with on community efforts over the past few years. Through his efforts, I have watched OCA mature into a learning-adaptable organization that artfully balances the ever-changing needs of technology employers with those of its ready-to-conquer the tech world students. This is delicate work and it takes a leader who listens, is thoughtful in their actions, and has a true desire to make a positive impact in the lives of those his organization touches. Marcus brings all of those elements to the table in his role with OCA and our tech ecosystem is all the better for it!

Meghan Goodman

I have the pleasure of working with Marcus at Rackspace where he is the academy director of OCA. I am impressed by Marcus’ strong business acumen and his ability to not only understand the industry he operates in but to also anticipate changes and adapt quickly. As Marcus runs a revenue generating business for Rackspace, he has demonstrated that he is a strong business leader. Marcus adds value to our leadership team where he is a team player and provides valuable insights. He is also a great coach for his team and has demonstrated he can grow & engage Rackers even through times of change.

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Experience

    • United States
    • Marketing Services
    • 1 - 100 Employee
    • Director of Operations
      • Apr 2023 - Present

    • United States
    • Software Development
    • 1 - 100 Employee
    • Director of Delivery
      • Apr 2021 - Dec 2022

      • Oversaw programs related to successful delivery of technical training, project management, staffing and scheduling across various campus sites and geographic locations (San Antonio and Dallas) • Technical training programs generated over $10M+ revenue and graduated over 400 students annually • Led IT teams of 25 or more, including Web Developers, Data Scientists, and Cloud Administrators • Collaborated across spans and layers of IT learning ecosystems to successfully develop, design, and deliver technical training programs • Created instructor and classroom predictability model to ensure successful launch of training programs, prevent student drop out and instructional staff burnout • Worked in partnership with VP of Delivery and COO to achieve quarterly enrollment and revenue targets Show less

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Managing Director
      • Aug 2018 - Apr 2021

      • Responsible for a $2M+ annual revenue-generating business unit as Managing Director • Led Instructional teams of Linux System Administrators, Network Administrators and Cybersecurity professionals to design, develop and deliver technical training programs• Built strong partnerships across San Antonio Business, Military and Tech communities, including non-profits and Government entities resulting in an increase in revenue and student graduates • Project Manager for initiative with local non-profits to help achieve grant funding for use on workforce development training• Increased annual revenue by 25% with approval by the Veterans Administration to accept GI Bill funding• Co-facilitated Open Cloud Academy’s program acquisition to Codeup which included staff, curriculum, and campus location (April 2021) Show less

    • Operations Manager
      • Jul 2014 - Jul 2018

      • Led team of technical trainers, administrative staff, and students as on-site manager, responsible for day-to-day operations and management of new projects and programs• Created and maintained SOP for daily operations including student enrollment, billing, marketing, and job placement • Built repeatable processes to achieve annual compliance standards for the Texas Workforce Commission• Customer focused with proven student outcomes including 98% graduation rate, 70% job placement rate, 62% IT certification pass rate• Led team through training program updates and created strategy to align with industry and achieved OCA’s first $1M in revenue (2017) Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Learning and Development Business Partner
      • Apr 2013 - Jun 2014

      • Managed technical training programs focused on emerging technologies including Cloud computing • Built strong global partnerships across company and worked closely with technical support leaders to achieve training targets

    • Technical Communication Specialist
      • Jul 2011 - Mar 2013

      • Member of Rackspace Global Change Management Board, responsible for creation of communication process and messaging to alert customers of service interruptions• Managed global service status page and messaging sent to customers around the world

    • Cloud Account Manager
      • May 2009 - Jun 2011

      • Supported hundreds of customers monthly as a primary escalation point for service and support related issues• Worked collaboratively with technical support teams to assist customers in building business solutions using emerging Cloud technologies.

    • Business Development Consultant
      • Jun 2008 - Apr 2009

      • Worked closely with existing customers to establish trust, understand business needs, generate quotes and present multiple solutions to help their business grow• Consistently achieved monthly quotas and KPI’s

    • Lead Generation Specialist
      • Oct 2007 - May 2008

      • First point of contact for customers needing business solutions • Led customers through education of technical product portfolio and established qualified lead-criteria to transfer to sales teams • Consistently achieved monthly quotas and KPI’s

Education

  • The University of Texas at San Antonio
    Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration
    2001 - 2006

Community

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