MARCUS DE MORAES

Digital Transformation Manager at Globalsat Group
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Contact Information
us****@****om
(386) 825-5501
Location
Londrina, Paraná, Brazil, BR
Languages
  • Espanhol Elementary proficiency
  • Ingles Native or bilingual proficiency

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Ney Cavalcante

Marcus Vinicius mostra um nível de cortesia, firmeza, ética e honestidade raro na atualidade. Sua forte energia é fonte de inspiração, inclusive para mim. Liderança é uma característica marcante em sua personalidade. Marcus Vinicius sempre será um grande trunfo para qualquer empresa onde estiver trabalhando.

Renata Rodrigues Alves

Marcus é um líder nato e excepcional mentor. Por 4 anos reportei diretamente a ele, que sempre se mostrou receptivo a comentários e ideias além de possuir um enorme conhecimento tanto nas áreas técnicas quanto em gestão. Enquanto supervisor, mostrou grande habilidade em gestão, tanto de pessoas (incentivando e ajudando em meu crescimento), quanto de projetos (primando pela excelência dos mesmos).

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Credentials

  • Scrum Foundation Professional Certificate
    Certprof
    Aug, 2020
    - Oct, 2024
  • Scrum Foundation Professional Ceritifcate
    CertiProf
    Jul, 2020
    - Oct, 2024
  • EMC Academic Associate, Data Protection and Management
    Dell Technologies
    Dec, 2019
    - Oct, 2024
  • Seis Sigma
    QPB - Consultoria e Treinamento / Qualidade Produtividade Business
    Dec, 2017
    - Oct, 2024

Experience

  • Globalsat Group
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Digital Transformation Manager
      • Mar 2023 - Present

      The Digital Transformation team is responsible for managing the lifecycle of strategic programs and projects within the organization, ensuring the fulfillment of scope, schedule, cost, and quality requirements in alignment with the company's strategic objectives. It also operates in the research and development (R&D) segment, focusing on the continuous technological innovation of high-value products and solutions for markets such as railways, logistics, utilities, agribusiness, mining, public sector, among others.Furthermore, it is responsible for managing and maintaining the IT infrastructure of Globalsat do Brasil and its data communication interface with clients and suppliers. The TD Management also oversees the management of all technical support operations, available 24/7, as well as the field technicians who provide on-site assistance to Globalsat do Brasil's clients. Show less

    • Innovation and Projects Supervisor
      • Jan 2022 - Present

      Led the initiatives of discovery, development, and validation of cutting-edge Technological Products and Solutions, leading strategic initiatives aligned with the Business Innovation Portfolio.Monitor a diverse project portfolio executed using industry-standard methodologies such as SCRUM and PMBOK.Orchestrated pivotal initiatives, including the successful implementation of a satellite telephony system at Copel and a telemetric solution featuring remote activation for Sanepar.Continuously evaluates opportunities for enhancement, providing insightful market analysis and trends to drive informed decisions.Engagement with external bodies like ANPEI and leveraged incentives like the "Lei do Bem" to foster a culture of innovation within the organization.Proactively sought and shared the latest technological breakthroughs, consistently supporting structured growth opportunities through strategic integration. Show less

    • Infrastructure and Support Supervisor
      • Feb 2021 - Apr 2022

      • Revitalized and streamlined the customer service and support department, encompassing the refinement of IT processes (24x7 support, field technicians, and IT infrastructure), introducing key performance indicators (KPIs), and generating insightful monthly reports for the executive board.• Pioneered the establishment of performance metrics for activation and support, concurrently managing personnel, vendors, and contractual agreements.• Orchestrated the implementation of robust cybersecurity protocols based on ISO 27001, seamlessly transitioning from G Suite to Office 365, migrating servers to cloud infrastructure (Azure), and successfully deploying the Sharepoint platform. Show less

  • Reichhold
    • United States
    • Chemical Manufacturing
    • 400 - 500 Employee
    • IT Supervisor
      • Apr 2014 - Dec 2019

      • Achieved a cost reduction of approximately 60% in IT expenditures through contract renegotiations, vendor changes, and judicious allocation of OPEX expenses. • Significantly reduced incident tickets by approximately 47% through targeted environment enhancements. • Directed and supported pivotal projects, notably the SAP implementation, revamp of telephony and data infrastructure, establishment of new technical hubs, and comprehensive documentation update. • Collaborated cross-functionally across all plant divisions, lending expertise to various automation, maintenance, and engineering initiatives. • Modernized the Hipath 4000 telephony system with IP technology-enabled equipment, tariff system, and softphones. • Orchestrated a complete overhaul of data (CAT6) and voice infrastructure at the Reichhold facility in Mogi das Cruzes, including the implementation of a new virtualized environment using VMWare (ESXi 6.5), Windows Server 2016, migration of local applications, data/voice network upgrade (CAT6), technical room creation, HIPATH 4000 PBX upgrade, and comprehensive documentation (as built). • Pioneered the implementation of an ITIL-based help-desk system for local support, entailing process innovation, metric establishment, and report generation for managerial insight, while optimizing departmental workflows. • Coordinated the deployment of systems such as SAP, Mastersaf, Engeman, SEsuite, PaperCut, and Info360. • Managed mission-critical IT and Telecom contracts for clients. • Strategically planned and managed CAPEX and OPEX expenditures. Show less

  • Gerdau
    • Brazil
    • Mining
    • 700 & Above Employee
    • IT Assessor
      • Sep 2010 - Apr 2014

      • Orchestrated a decrease of over 30% in downtime across the group's commercial units through a Problem Solution Group (PSG), where I held a leadership role. • Elevated virtualization rates from 33% to 42% and achieved a 17% reduction in physical server count through a comprehensive consolidation and virtualization initiative. • Attained an 86% reduction in pending server patches, contributing to an overall 59% reduction in vulnerabilities. • Streamlined environment automation, enabling 50% of devices to execute automatic software updates via the SCCM tool. • Directed end-to-end IT projects, notably spearheading the establishment of a new Gerdau unit. Oversaw planning, execution, stakeholder communication, and management, resulting in the creation of a robust IT infrastructure encompassing server sizing and installation, cabling, desktops, telephony, HVAC systems, UPS, CCTV, and access control. • Managed and supervised teams, vendors, and contracts, including effective crisis management across more than 130 group plants. • Led global initiatives to curtail incidents and optimize service flows. • Devised, standardized, and monitored the adherence to established policies, processes, and procedures. • Explored emerging technologies and methodologies to propose solutions for cost reduction and enhanced operational and strategic outcomes. • Demonstrated adept vendor management, overseeing contracts, costs, and timelines, and crafting comprehensive RFI/RFP documents. Show less

  • Sungard Availability Services
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Administrator
      • Oct 2007 - Feb 2010

      • Conducted thorough analysis and troubleshooting of connectivity issues, delivering comprehensive activity reports to all clients. • Proficiently installed and maintained infrastructure components such as patch panels, data and power trays, and racks. • Orchestrated, managed, and documented backup routines, ensuring data integrity and security. • Oversaw client access-related tasks, including meticulous management of material dispatch and receipt, adhering rigorously to respective company policies. • Executed, installed, configured, and maintained operating systems and applications, aligning seamlessly with company and client standards and requisites. • Diligently monitored and tracked progress of assigned calls, providing necessary information and ensuring clear and concise call updates. • Conducted audits and maintained asset updates within the system, safeguarding data integrity and accuracy. • Skillfully managed a diverse array of tasks, consistently exceeding client-set expectations. • Produced and updated pertinent client documentation, encompassing network diagrams, contacts, access levels, and more. Regenerate Show less

  • Saloria Architects
    • United Kingdom
    • Architecture and Planning
    • 1 - 100 Employee
    • IT Manager
      • Mar 2005 - Oct 2007

      • Directed the conception and execution of a new IT infrastructure, entailing cabling, identification, procurement, and configuration of all pertinent devices. • Formulated detailed technical documentation, comprising network diagrams, resolution of registration issues, diagnostics, hardware and software inventories, configurations, and routines. • Provided comprehensive support to the environment, encompassing Windows 2003 servers and applications like DNS, DHCP, WINS, Active Directory, VPN, Fax Server, Veritas BackpExec 10.0, and synchronized mobile devices, alongside Symantec Antivirus Enterprise Edition. • Maintained and offered adept support for the IP OFFICE 406 (VOIP) telephony system. • Conducted thorough system performance assessments and executed strategic measures for continuous environment enhancement. • Implemented and extended unwavering support for the Blackberry Enterprise Server 4.1. Show less

  • Unimed São José dos Campos - Cooperativa de Trabalho Médico
    • Brazil
    • Health, Wellness & Fitness
    • 500 - 600 Employee
    • Support Analyst
      • Sep 2001 - Oct 2003

      • Oversaw the comprehensive implementation project of a new IT environment, providing support across all tiers, networks, servers, and all related IT equipment while expertly managing client-supplier relationships. • Actively contributed to the ongoing development of the IT landscape, fostering robust reports and facilitating communications across all levels of the organization. • Led the support team integral to the successful ERP system implementation (Datasul), orchestrating the creation of a new environment (prototype and production). This included installing and configuring servers, computers, printers, and network devices. • Skillfully maintained and crafted scripts for Progress 9.1C and SQL Server 7, intricately tied to server environments. • Managed the interconnection and maintenance of branch office links using frame-relay technology. Show less

  • Telesp Celular SA
    • Facilities Services
    • 1 - 100 Employee
    • IT Consultant
      • Oct 1998 - Apr 2001

      Successufuly deployed the new Billing system (ATLYS) at Telesp Celular, overseeing comprehensive training and support across 2 call centers and over 50 retail outlets. Successufuly deployed the new Billing system (ATLYS) at Telesp Celular, overseeing comprehensive training and support across 2 call centers and over 50 retail outlets.

Education

  • Universidade Paulista
    MBIS, SEGURANÇA DA INFORMAÇÃO
    2019 - 2020
  • Universidade de Mogi das Cruzes
    Master's degree, IT Project Management
    2011 - 2012
  • Westminster Kingsway College
    Enterprise Network Engineering
    2007 - 2009
  • Universidade de Mogi das Cruzes
    Internet and Network Technology
    2001 - 2003

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