Experience

Balance Innovations, a Brink's Division

• United States
• Software Development
• 1 - 100 Employee

• Solutions Support

  • Oct 2016 - Present

  - Provide top quality support to customer requests for technical support through various support platforms - Actively engage in training end users on product use both over the phone and in person - Research log files for issues and escalated them through the necessary internal channels. - Assist Solution Engineers/Account Managers with the daily management of existing customers. - Test end user functionality and aided in rolling out new versions to customers. - Record all customer interactions within Salesforce's Service Console. Show less



Easton Roofing LLC

• Overland Park, KS

• Sales

  • Feb 2016 - Aug 2016

  -Evaluate residential and commercial roofs -Advise potential customers -Generate sales opportunities through various insurance and real estate contacts -Re-roof production and project management -Evaluate residential and commercial roofs -Advise potential customers -Generate sales opportunities through various insurance and real estate contacts -Re-roof production and project management



Burns & Wilcox

• Insurance
• 700 & Above Employee

• Commercial Underwriter

  • Oct 2013 - Feb 2016



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Coverage Adjuster

  • Feb 2011 - Oct 2013

  • Handle claims with varying degrees of complexity and severity. • Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim. Manage deductibles and coverage limits. • Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure. • Utilize my knowledge and skills to assist my peers. • Selected to be in a companywide training video showcasing my duties and talents. Show less



EagleMed LLC

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Patient Accounts Representative

  • Jul 2005 - Dec 2009

  • Responsible for balancing files and determining the patient’s liability. • Exhausting all avenues and resources to secure payment including bill collecting and arranging monthly payments. • Filing and responding to appropriate court documents. • Providing excellent customer service through incoming calls. • Established a simplified billing process to an area in need; creating a more timely and efficient process. • Responsible for balancing files and determining the patient’s liability. • Exhausting all avenues and resources to secure payment including bill collecting and arranging monthly payments. • Filing and responding to appropriate court documents. • Providing excellent customer service through incoming calls. • Established a simplified billing process to an area in need; creating a more timely and efficient process.



Birch Communications

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Inbound/Outbound Collections Lead

  • Jun 2003 - Jun 2005

  • Managed inbound collections specialist assisting in customer escalations. • Provided customer service regarding billing invoices, collection process and operational issues. • Determined customer needs and routed them to their appropriate departments in order to resolve concerns in a timely method. • Aided in the completion of the collection process. • Monitored and documented returned checks. • Process payments. • Managed inbound collections specialist assisting in customer escalations. • Provided customer service regarding billing invoices, collection process and operational issues. • Determined customer needs and routed them to their appropriate departments in order to resolve concerns in a timely method. • Aided in the completion of the collection process. • Monitored and documented returned checks. • Process payments.