Experience

American Power and Gas

• United States
• Oil and Gas
• 1 - 100 Employee

• Network & Help Desk Admin

  • Jul 2017 - Present

  Will handle many Tier I, Tier II technical issues, mostly in a windows environment. Great verbal and written communication skills, along with the ability to document and track multiple tasks. Working with a ticket system such as Sysaid/OS Ticket, utilizing due dates, priority level, and customer responses to provide the services needed. Updating and following Change Management procedures. Racking server hardware and keeping our colo environment organized and… Show more Will handle many Tier I, Tier II technical issues, mostly in a windows environment. Great verbal and written communication skills, along with the ability to document and track multiple tasks. Working with a ticket system such as Sysaid/OS Ticket, utilizing due dates, priority level, and customer responses to provide the services needed. Updating and following Change Management procedures. Racking server hardware and keeping our colo environment organized and documented. Ability to be the final terminal in the line of Help Desk personnel in regards to diagnosing hardware, OS, networking and custom software quickly and professionally. This will require a significant ability to troubleshoot, with many years of help desk experience. Show less Will handle many Tier I, Tier II technical issues, mostly in a windows environment. Great verbal and written communication skills, along with the ability to document and track multiple tasks. Working with a ticket system such as Sysaid/OS Ticket, utilizing due dates, priority level, and customer responses to provide the services needed. Updating and following Change Management procedures. Racking server hardware and keeping our colo environment organized and… Show more Will handle many Tier I, Tier II technical issues, mostly in a windows environment. Great verbal and written communication skills, along with the ability to document and track multiple tasks. Working with a ticket system such as Sysaid/OS Ticket, utilizing due dates, priority level, and customer responses to provide the services needed. Updating and following Change Management procedures. Racking server hardware and keeping our colo environment organized and documented. Ability to be the final terminal in the line of Help Desk personnel in regards to diagnosing hardware, OS, networking and custom software quickly and professionally. This will require a significant ability to troubleshoot, with many years of help desk experience. Show less



Baxter

• Largo, FL

• Technical Analyst

  • Oct 2016 - May 2017

  Support pre-sales technical calls as needed SME Comply with customers IT policies and procedures Coordinate with Client's Global Privacy and Security teams as needed Establish security best practices related to the application and support DoseEdge Implementation Toolkit Assist customers in pre-implementation (Application & Technical) - SME Attend/host pre-implementation IT calls with customer staff Project management of the IT related activities in Pre-implementation update… Show more Support pre-sales technical calls as needed SME Comply with customers IT policies and procedures Coordinate with Client's Global Privacy and Security teams as needed Establish security best practices related to the application and support DoseEdge Implementation Toolkit Assist customers in pre-implementation (Application & Technical) - SME Attend/host pre-implementation IT calls with customer staff Project management of the IT related activities in Pre-implementation update DOTS project Maintain timelines and priorities Obtain network and remote support credentialing (single user access or team) Obtain and maintain network credentialing documentation/forms Maintain username/passwords Assist with setting up customers TEST & PROD servers Make sure IIS is installed Verify server specifications (CPU, Memory, Disk space) OS & Antivirus exclusion list Verify system is clean and uninfected virus protection installed and up to date Create & maintain Securelink gatekeepers Install DoseEdge Configure & Test backup to Central Server Configure & Test Email notifications Install DoseEdge baseline configuration & labeling DoseEdge application user provisioning LDAP Interface setup & testing Print feed/data stream Configure label processor Inbound HL7(Epic, Cerner, Meditech) Import and compile HL7 classes Outbound HL7 Verify print feed data Setup DE presentations & provide assistance as needed Server assessments Expansions, migrations (PIS & HL7), updates Document and recommend solutions with customers IT Assist Client's Technical support as needed Provision Central Server Keys, setup up new accounts, monitor backups (Naviste) Provision Intersystems license keys Create and maintain pre-implementation technical documentation as needed PIS Pharmacy Information System specific documentation Provide account updates to AE Project Leader and coordinate upcoming development Attend DE project management calls as needed Maintain internal testing environment(s) as needed Show less Support pre-sales technical calls as needed SME Comply with customers IT policies and procedures Coordinate with Client's Global Privacy and Security teams as needed Establish security best practices related to the application and support DoseEdge Implementation Toolkit Assist customers in pre-implementation (Application & Technical) - SME Attend/host pre-implementation IT calls with customer staff Project management of the IT related activities in Pre-implementation update… Show more Support pre-sales technical calls as needed SME Comply with customers IT policies and procedures Coordinate with Client's Global Privacy and Security teams as needed Establish security best practices related to the application and support DoseEdge Implementation Toolkit Assist customers in pre-implementation (Application & Technical) - SME Attend/host pre-implementation IT calls with customer staff Project management of the IT related activities in Pre-implementation update DOTS project Maintain timelines and priorities Obtain network and remote support credentialing (single user access or team) Obtain and maintain network credentialing documentation/forms Maintain username/passwords Assist with setting up customers TEST & PROD servers Make sure IIS is installed Verify server specifications (CPU, Memory, Disk space) OS & Antivirus exclusion list Verify system is clean and uninfected virus protection installed and up to date Create & maintain Securelink gatekeepers Install DoseEdge Configure & Test backup to Central Server Configure & Test Email notifications Install DoseEdge baseline configuration & labeling DoseEdge application user provisioning LDAP Interface setup & testing Print feed/data stream Configure label processor Inbound HL7(Epic, Cerner, Meditech) Import and compile HL7 classes Outbound HL7 Verify print feed data Setup DE presentations & provide assistance as needed Server assessments Expansions, migrations (PIS & HL7), updates Document and recommend solutions with customers IT Assist Client's Technical support as needed Provision Central Server Keys, setup up new accounts, monitor backups (Naviste) Provision Intersystems license keys Create and maintain pre-implementation technical documentation as needed PIS Pharmacy Information System specific documentation Provide account updates to AE Project Leader and coordinate upcoming development Attend DE project management calls as needed Maintain internal testing environment(s) as needed Show less



HealthNet Federal Services

• Tampa FL

• Deskside Support Technician

  • Oct 2015 - Oct 2016

  Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007, Lotus Notes, printers, and any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers and Cisco phones. Performs corrective repairs on computers, laptops, printers and phones. Customize desktop hardware to meet user specifications and site… Show more Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007, Lotus Notes, printers, and any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers and Cisco phones. Performs corrective repairs on computers, laptops, printers and phones. Customize desktop hardware to meet user specifications and site standards. Performs work in compliance within specified warranty requirements. Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. Safely package equipment for branches and arrange for the transport of the equipment. Show less Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007, Lotus Notes, printers, and any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers and Cisco phones. Performs corrective repairs on computers, laptops, printers and phones. Customize desktop hardware to meet user specifications and site… Show more Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007, Lotus Notes, printers, and any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers and Cisco phones. Performs corrective repairs on computers, laptops, printers and phones. Customize desktop hardware to meet user specifications and site standards. Performs work in compliance within specified warranty requirements. Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. Safely package equipment for branches and arrange for the transport of the equipment. Show less



ENTRIX Latin America

• Ecuador
• Environmental Services
• 100 - 200 Employee

• Service Desk /desktop administrator

  • Dec 2014 - Oct 2015

  Troubleshooting Windows 8/7/Vista/XP/, MAC, Android, and iPhone software. Setup Exchange on Android and iPhone devices Configure and setup Microsoft Office 365/2013/2010/2007 Applications. Fixed Outlook issues such as: rebuilt profiles, repaired accounts, mapped .pst archives, and fixed mailing issues. Troubleshoot PC’s, Printers, networking, and patch panels. Used Bomgar to troubleshoot employees PC’s and laptops remotely. Used EasyVista and… Show more Troubleshooting Windows 8/7/Vista/XP/, MAC, Android, and iPhone software. Setup Exchange on Android and iPhone devices Configure and setup Microsoft Office 365/2013/2010/2007 Applications. Fixed Outlook issues such as: rebuilt profiles, repaired accounts, mapped .pst archives, and fixed mailing issues. Troubleshoot PC’s, Printers, networking, and patch panels. Used Bomgar to troubleshoot employees PC’s and laptops remotely. Used EasyVista and Service Manager, with focus on troubleshooting tickets with customers and writing detailed notes for resolution or escalations. Creating Knowledge base articles on new troubleshooting steps found. Customer interaction troubleshooting of their PC's and hand held devices Helped install applications such as; ACAD, GPS Pathfinder, Adobe Acrobat Pro through SCCM or back end server. Setup vendor warranty replacement parts to come out for repair. Troubleshoot with: Citrix, Junos Pulse, RSA Route, FTP sites, slow PC’s, iSynergy, mobile email setup, CrashPlan, etc. Re-created Windows corrupt profiles Have some experience in registry troubleshooting. Show less Troubleshooting Windows 8/7/Vista/XP/, MAC, Android, and iPhone software. Setup Exchange on Android and iPhone devices Configure and setup Microsoft Office 365/2013/2010/2007 Applications. Fixed Outlook issues such as: rebuilt profiles, repaired accounts, mapped .pst archives, and fixed mailing issues. Troubleshoot PC’s, Printers, networking, and patch panels. Used Bomgar to troubleshoot employees PC’s and laptops remotely. Used EasyVista and… Show more Troubleshooting Windows 8/7/Vista/XP/, MAC, Android, and iPhone software. Setup Exchange on Android and iPhone devices Configure and setup Microsoft Office 365/2013/2010/2007 Applications. Fixed Outlook issues such as: rebuilt profiles, repaired accounts, mapped .pst archives, and fixed mailing issues. Troubleshoot PC’s, Printers, networking, and patch panels. Used Bomgar to troubleshoot employees PC’s and laptops remotely. Used EasyVista and Service Manager, with focus on troubleshooting tickets with customers and writing detailed notes for resolution or escalations. Creating Knowledge base articles on new troubleshooting steps found. Customer interaction troubleshooting of their PC's and hand held devices Helped install applications such as; ACAD, GPS Pathfinder, Adobe Acrobat Pro through SCCM or back end server. Setup vendor warranty replacement parts to come out for repair. Troubleshoot with: Citrix, Junos Pulse, RSA Route, FTP sites, slow PC’s, iSynergy, mobile email setup, CrashPlan, etc. Re-created Windows corrupt profiles Have some experience in registry troubleshooting. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Jul 2014 - Sep 2014



Providence Health & Services

• Hospitals and Health Care
• 700 & Above Employee

• Technical Support Representative Level 1

  • Apr 2012 - Jul 2014

  Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office; MAC; Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals. Basic knowledge of monitoring software and call tracking systems. Basic knowledge of Outlook and Outlook Web access Basic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access… Show more Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office; MAC; Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals. Basic knowledge of monitoring software and call tracking systems. Basic knowledge of Outlook and Outlook Web access Basic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPN Basic knowledge of remote control tools (SMS, ITSM, Remedy, DameWare, and others) to remotely resolve customer issues. Basic knowledge of ACD, Application interface engines, database structure and logic, report-writing tools. Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment in a timely manner. Prior experience using Knowledge management tools and help keep the knowledge base updated to current state. Troubleshoot computers in different regions such as WA, CA, OR, MT and Swedish employees. Show less Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office; MAC; Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals. Basic knowledge of monitoring software and call tracking systems. Basic knowledge of Outlook and Outlook Web access Basic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access… Show more Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office; MAC; Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals. Basic knowledge of monitoring software and call tracking systems. Basic knowledge of Outlook and Outlook Web access Basic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPN Basic knowledge of remote control tools (SMS, ITSM, Remedy, DameWare, and others) to remotely resolve customer issues. Basic knowledge of ACD, Application interface engines, database structure and logic, report-writing tools. Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment in a timely manner. Prior experience using Knowledge management tools and help keep the knowledge base updated to current state. Troubleshoot computers in different regions such as WA, CA, OR, MT and Swedish employees. Show less



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative Level 1

  • Apr 2012 - Apr 2013

  (Apex Contract) Providence Health & Services Renton, WA Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office, Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals. Basic knowledge of monitoring software and call tracking systems. Basic knowledge of Outlook and Outlook Web access Basic knowledge of Network… Show more (Apex Contract) Providence Health & Services Renton, WA Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office, Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals. Basic knowledge of monitoring software and call tracking systems. Basic knowledge of Outlook and Outlook Web access Basic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPN Basic knowledge of remote control tools (SMS, others) to remotely resolve customer issues. Basic knowledge of ACD, Application interface engines, database structure and logic, report-writing tools. Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment. Prior experience using Knowledge management tools Troubleshoot computers in different regions such as WA, OR, MT, and Swedish employees. Show less (Apex Contract) Providence Health & Services Renton, WA Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office, Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals. Basic knowledge of monitoring software and call tracking systems. Basic knowledge of Outlook and Outlook Web access Basic knowledge of Network… Show more (Apex Contract) Providence Health & Services Renton, WA Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office, Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals. Basic knowledge of monitoring software and call tracking systems. Basic knowledge of Outlook and Outlook Web access Basic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPN Basic knowledge of remote control tools (SMS, others) to remotely resolve customer issues. Basic knowledge of ACD, Application interface engines, database structure and logic, report-writing tools. Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment. Prior experience using Knowledge management tools Troubleshoot computers in different regions such as WA, OR, MT, and Swedish employees. Show less



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• IT/Student Lab assistant

  • Oct 2010 - Apr 2012

  • Troubleshoot faculty and student computer problems with the network, wireless, password lockouts, issue check-out drives. • Help troubleshoot students Labs with router and switches. • Upgrade lab rooms with computer installation, router installation, switch installation, and clean the server racks of unused cables. • Troubleshoot faculty and student computer problems with the network, wireless, password lockouts, issue check-out drives. • Help troubleshoot students Labs with router and switches. • Upgrade lab rooms with computer installation, router installation, switch installation, and clean the server racks of unused cables.



Darigold

• United States
• Food & Beverages
• 700 & Above Employee

• 1/2 gal and mini machine operator

  • May 2009 - Dec 2009



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Sales, cashier, customer service

  • Nov 2008 - Mar 2009

  Sold computers, printers, cameras, and accessories. Informing the customer on the product of their choice, showing other options if they were interested, and able to find what best fits their needs. After the customer was satisfied with their choice then I would do the check-out process of informing them about extended warranties, and extra discounts on buying this product. Final check-out process was to check ID, Credit or Debit card, Checks had appropriate information, and if cash was… Show more Sold computers, printers, cameras, and accessories. Informing the customer on the product of their choice, showing other options if they were interested, and able to find what best fits their needs. After the customer was satisfied with their choice then I would do the check-out process of informing them about extended warranties, and extra discounts on buying this product. Final check-out process was to check ID, Credit or Debit card, Checks had appropriate information, and if cash was issued back to make sure it was the appropriate amount. Show less Sold computers, printers, cameras, and accessories. Informing the customer on the product of their choice, showing other options if they were interested, and able to find what best fits their needs. After the customer was satisfied with their choice then I would do the check-out process of informing them about extended warranties, and extra discounts on buying this product. Final check-out process was to check ID, Credit or Debit card, Checks had appropriate information, and if cash was… Show more Sold computers, printers, cameras, and accessories. Informing the customer on the product of their choice, showing other options if they were interested, and able to find what best fits their needs. After the customer was satisfied with their choice then I would do the check-out process of informing them about extended warranties, and extra discounts on buying this product. Final check-out process was to check ID, Credit or Debit card, Checks had appropriate information, and if cash was issued back to make sure it was the appropriate amount. Show less