Marcus Swift
Software Project Manager at Fractured Atlas- Claim this Profile
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Bio
Credentials
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Scrum Master Certified (SMC)
Scrum AllianceJul, 2017- Nov, 2024
Experience
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Fractured Atlas
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Software Project Manager
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Feb 2019 - Present
Fractured Atlas is a national arts service organization dedicated to removing practical barriers to artists. Our products and services include fundraising through fiscal sponsorship, finding affordable rehearsal and performance space, and event ticketing and CRM solutions. I work across teams in our organization to map out, prioritize, and deploy software projects that help give artists a leg up in the cultural ecosystem. Our remote team of software engineers operates in multiple time zones and continents to get our projects delivered in-scope and on-time for our over 70,000+ member audience. Show less
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Product Management Specialist
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Sep 2017 - Jan 2019
In this role I served as a conduit between our Programs and Software Engineering teams, focusing on documenting feature requests and bugs, and seeing them through QA and deployment. At this time, I also managed a remote team through the organization’s first internationalization project, which added Canadian French translation and branding to SpaceFinder.
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Artful.ly Specialist
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Apr 2016 - Aug 2017
I recruited and trained and collected feedback from users of beta features. In this role, I identified customer service bottlenecks within the application, wrote, recorded, and edited video training materials for new users.
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Program Associate - Artful.ly and SpaceFinder
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Dec 2013 - Apr 2016
I helped traditional and unconventional arts venues boost the visibility of their available workspaces in cultural hubs across the US and Canada. This program helps artists find rehearsal and performance space more easily by putting venue information in one central location, and helps venues generate additional revenue streams as rental markets tighten in cities. I traveled to help coach our regional partners on venue recruitment and how to promote the resource, including through the program’s expansion into Canada.I acted as a customer experience advocate for our event ticketing, donation management, and CRM platform. My role involved onboarding new users that ranged from organizations that had never had a CRM before, to established groups that had years of data to import. At this time I also spearheaded editing, reorganizing, and creating new knowledge base content in Zendesk. Show less
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Apple Retail, Family Room Specialist
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Apr 2013 - Nov 2013
I provided support diagnosing and solving hardware and software issues for mobile devices, as well as One to One customer training at the Genius Bar in Apple’s 5th Avenue location.
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Apple Retail, Specialist and Mentor
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Jun 2010 - Apr 2013
I helped customers from around the world make educated decisions when purchasing Apple hardware products and services, seeing them through from purchase to setting up new products in one of the highest volume retail environments in the world.
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Operations Intern
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May 2009 - Aug 2009
Audited ticket sales for all worldwide Live in HD theater locations. Read and summarized contracts to assist Live in HD, Legal, and Accounting departments. Audited ticket sales for all worldwide Live in HD theater locations. Read and summarized contracts to assist Live in HD, Legal, and Accounting departments.
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Education
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2006 - 2010
Wagner College
BA, English Literature
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