Marcus Smith

Customer Service Representative at Foley
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Contact Information
us****@****om
(386) 825-5501
Location
Fort Worth, Texas, United States, US

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Credentials

  • Alcohol Server
    Texas Alcoholic Beverage Commission
    Jun, 2022
    - Nov, 2024
  • Food Handler Cards
    StateFoodSafety
    Jun, 2022
    - Nov, 2024

Experience

  • Foley
    • United States
    • Human Resources Services
    • 100 - 200 Employee
    • Customer Service Representative
      • Sep 2022 - Present

      Assisting clients with questions regarding accounts, ordering drug and alcohol tests, and maintaining proper documentation to ensure clients are compliant with DOT regulations. Assisting clients with questions regarding accounts, ordering drug and alcohol tests, and maintaining proper documentation to ensure clients are compliant with DOT regulations.

  • Amazon's Mechanical Turk
    • Online Audio and Video Media
    • 100 - 200 Employee
    • Independent Contractor
      • Jun 2018 - Present

      • Performed a wide variety of cloud-based labor tasks including writing, transcription, data entry, image categorization, audio and video annotation, and search engine ranking. • Determined the tone of articles and decided if a website is suitable for general audiences. • Self-paced environment that requires great attention to detail as well as critical problem solving and professional communication with staff of various universities. • Utilized software skills with Windows based programs, and maintained records of work. Show less

  • Advantage Solutions
    • Advertising Services
    • 700 & Above Employee
    • Event Specialist
      • Jun 2019 - Jan 2023

      • Provide product information to customers and encourage them to purchase products in order to increase sales for the company. • Confidently handles large numbers of customers at one time by utilizing exemplary communication skills. • Ability to stand for long hours while providing excellent customer care. • Capable of quickly learning about different products every day. • Able to complete all job-related tasks including completing sales reports and paperwork in a timely manner within the allotted time. Show less

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Seller Support Associate
      • Oct 2020 - Nov 2021

      • Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues by demonstrating effective, clear and professional written and oral communication skills. • Built Platform and business knowledge to better serve sellers. • Demonstrated excellent time-management skills and the ability to work independently utilizing knowledge as well as departmental resources, policies and procedures. • Contributed to a positive team environment and proactively aided team members with difficult contacts as needed. • Actively sought solutions through logical reasoning and data interpretation skills and identified trends for appropriate channels including improvement suggestions. Show less

  • Dairy Queen
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Cashier
      • Jun 2019 - Nov 2019

      • Requested and recorded customer orders, and computed bills using cash registers. • Prepared dessert treats and beverages using proper safety precautions and sanitary measures. • Cleaned and organized eating, service, and kitchen areas. • Requested and recorded customer orders, and computed bills using cash registers. • Prepared dessert treats and beverages using proper safety precautions and sanitary measures. • Cleaned and organized eating, service, and kitchen areas.

  • VMC Volt
    • Redmond, Washington, United States
    • Video Game Tester
      • Feb 2012 - Nov 2012

      • Creatively tested video game environments in unexpected ways to find bugs. • Isolated and identified bugs and how they occurred within the gaming environment. • Wrote technical reports and submitted them. • Creatively tested video game environments in unexpected ways to find bugs. • Isolated and identified bugs and how they occurred within the gaming environment. • Wrote technical reports and submitted them.

Education

  • Lewis & Clark High School
    High School Diploma, General Studies
    2006 - 2010

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