Experience

The John Thomas Dye School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Manager

  • Oct 2022 - Present

  The Information Technology Manager is responsible for the network and systems technology operations of the School. The Information Technology Manager collaborates with 3rd party vendors, administrators, and department leads regarding system implementations, inventory, technology assessment and advancement, software/hardware utilization and budget planning and preparation. -Manages and maintains hardware and software for the School’s network infrastructure including: network servers and hardware, telephone system, CCTV security network, Entry Access network, data and communication service, all hosted databases, Mobile Device Management solution, all hardware connected to the school’s network and any related ancillary functions of the technology network -Ability to troubleshoot and solve network/hardware/software related issues and provides support to staff, faculty and volunteers -Manages current technology/network/utility vendor relationships -Manages and maintains software licenses and subscriptions for all technology needs -Attends Technology Committee and Technology Council meetings to provide support and make recommendations to attendees. -Assists with the management of the School’s IT policies and procedures -Provides ongoing education to staff and faculty for technology software and hardware and network usage -Works with CFO to prepare annual IT budget Show less



techBuff Support LLC

• Founder

  • Oct 2021 - Present

  IT services curated for your small business or home office. techBuff Support serves to optimize your workflow, troubleshoot technical issues, and manages your networking system. IT services curated for your small business or home office. techBuff Support serves to optimize your workflow, troubleshoot technical issues, and manages your networking system.



de Toledo High School

• United States
• Higher Education
• 1 - 100 Employee

• Senior Information Technology Specialist

  • Jan 2022 - Nov 2022

  Supervise the Helpdesk Assistant and provide support with:-Supervise the Help Desk Assistant.-Supervise helpdesk ticketing system.-A/V troubleshooting (Projectors, speakers, flat-screen TVs, etc.)-PC and Mac troubleshooting (Hardware and software).-Printers/copiers troubleshooting.-Maintain device inventory.-VOIP phones troubleshooting.-Active Directory/Google Apps (Manage users, groups, and permissions).Blackbaud administration and troubleshooting:-Project coordination with Administrative staff-Maintenance, updates, and troubleshootingNetwork Infrastructure:-Serve as a co-point of contact with CPI (together with the Director of IT).-Troubleshoot APs, Firewalls, and Servers.-Consult the Director of IT and vendors to implement recommended upgrades, Technology implementation, and management.-Research and suggest new technologies and work with the Director of IT on implementation. Show less

• Information Technology Assistant

  • Sep 2019 - Jan 2022

  Responsible for the installation, operation, and maintenance of computer systems and other technologies such as communication systems, A/V equipment, and peripheral devices. Other functions of this position included deployment and management of software packages, coordination with vendors and contractors to resolve technical issues, maintenance of device inventory, creating backups and imaging hard drives, fulfilling helpdesk requests, and training faculty members on new software programs.



Serrania Charter for Enriched Studies SCES Elementary School

• United States

• Computer Lab Technician

  • Mar 2015 - Sep 2019

  Provide support to teachers and administrative staff by troubleshooting hardware, software, and wireless networks school wide. Administer maintenance of over 400 computer devices including desktops, laptops, tablets, iPads, and Chromebooks. Manage the evaluation of major technology issues and responsible for reporting and ticketing issues to the school district’s IT department. Install and configure peripheral hardware such as printers, document cameras, overhead projectors, display screens, and audio systems. Responsible for the creation of schedules the computer lab. Oversee the recording and tracking of technology related inventory. Manage student waivers and clearances in relation to technology. Show less


The Fender Music Foundation
• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee
• Summer Intern

  • Mar 2011 - Oct 2011