Marcus Nordt
Manager, Patient Financial Services at UF Health Jacksonville- Claim this Profile
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Bio
Sonia Trepina
Marcus and I worked together at Duke's Patient Revenue Management Organization (PRMO). Marcus was and is a kind and personable leader. He is dedicated to quality in his work and the work of his team. The PRMO is a fast paced environment requiring the ability to juggle many varying tasks and people which Marcus does beautifully and calmly even when surrounded by challenges. He is an asset to any team and organization!
Angela Smith, CPMSM, CPCS
It is my pleasure to write this letter of recommendation for Marcus Nordt as he continues grow and advance. He is a dedicated individual that puts in the extra miles to be successful and make his team successful. He is very confident and a pleasure to work with. His personality and work ethics are truly what makes a great leader. I am confident that he will make a great impact and be a valuable addition to any organization.
Sonia Trepina
Marcus and I worked together at Duke's Patient Revenue Management Organization (PRMO). Marcus was and is a kind and personable leader. He is dedicated to quality in his work and the work of his team. The PRMO is a fast paced environment requiring the ability to juggle many varying tasks and people which Marcus does beautifully and calmly even when surrounded by challenges. He is an asset to any team and organization!
Angela Smith, CPMSM, CPCS
It is my pleasure to write this letter of recommendation for Marcus Nordt as he continues grow and advance. He is a dedicated individual that puts in the extra miles to be successful and make his team successful. He is very confident and a pleasure to work with. His personality and work ethics are truly what makes a great leader. I am confident that he will make a great impact and be a valuable addition to any organization.
Sonia Trepina
Marcus and I worked together at Duke's Patient Revenue Management Organization (PRMO). Marcus was and is a kind and personable leader. He is dedicated to quality in his work and the work of his team. The PRMO is a fast paced environment requiring the ability to juggle many varying tasks and people which Marcus does beautifully and calmly even when surrounded by challenges. He is an asset to any team and organization!
Angela Smith, CPMSM, CPCS
It is my pleasure to write this letter of recommendation for Marcus Nordt as he continues grow and advance. He is a dedicated individual that puts in the extra miles to be successful and make his team successful. He is very confident and a pleasure to work with. His personality and work ethics are truly what makes a great leader. I am confident that he will make a great impact and be a valuable addition to any organization.
Sonia Trepina
Marcus and I worked together at Duke's Patient Revenue Management Organization (PRMO). Marcus was and is a kind and personable leader. He is dedicated to quality in his work and the work of his team. The PRMO is a fast paced environment requiring the ability to juggle many varying tasks and people which Marcus does beautifully and calmly even when surrounded by challenges. He is an asset to any team and organization!
Angela Smith, CPMSM, CPCS
It is my pleasure to write this letter of recommendation for Marcus Nordt as he continues grow and advance. He is a dedicated individual that puts in the extra miles to be successful and make his team successful. He is very confident and a pleasure to work with. His personality and work ethics are truly what makes a great leader. I am confident that he will make a great impact and be a valuable addition to any organization.
Experience
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UF Health Jacksonville
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United States
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Hospitals and Health Care
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700 & Above Employee
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Manager, Patient Financial Services
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Aug 2019 - Present
• Manage and evaluate a staff of 2 Patient Access Supervisors and 52 Patient Financial Representatives. • Developed core behavioral standards to help increase patient satisfaction and HCAHPS scores. • Developed behavioral and job responsibility competencies to assist in upholding the values of UF Health and promote accountability within the team. • Developed quality control measurements to decrease registration errors to optimize internal revenue. • Implemented paperless registration process to enhance and increase the speed of the registration process. • Increased upfront cash collections from Fiscal Year 20’ to Fiscal Year 22' from $6k to $110K. Show less
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Duke University Health System
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Hospitals and Health Care
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700 & Above Employee
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Supervisor, Surgery Coding Operations
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Sep 2018 - Aug 2019
• Supervise and evaluate a staff of 18 Certified Surgery Coders. • Assess and evaluate strengths and areas of opportunity for the team and create developmental plans for each staff member.• Establish relationships with key stakeholders to include creating regular meetings and the documentation of shared expectations of performance with each partner. • Review and streamline workflows within the work unit to increases productivity and decrease AR. • Review and implement Duke/PRMO/Department policies and procedures & accountability to uphold expectations. • Perform monthly rounding with staff to evaluate and learn about the business culture and provide leadership with a summary.• Prepare weekly, monthly and other reports to highlight performance in assigned business lines. Show less
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Supervisor, Medicine & Radiology Coding Operations
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Nov 2011 - Aug 2019
• Supervise and evaluate a staff of 9 Certified Coders for the Medicine, Cardiology and Radiology Specialty Areas. • Supervise and evaluate a staff of 6 Patient Account Associates responsible for performing various types of charge corrections received directly from representatives of all Duke Clinics, Hospitals, Revenue Managers and Compliance Officers.• Supervise and evaluate a staff of 5 Patient Account Associates responsible for completing patient status transfers, bed charge billing, resolving bill holds and researching/resolving various errors that may be made during front-end processes. • Perform both monthly & weekly audits of completed/trending inventory; reporting results to Senior Leadership.• Proactively created electronic attendance tracking logs for management teams. Show less
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Patient Account Associate: Revenue Management & Coding
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Nov 2010 - Nov 2011
• Developed monthly staff productivity spreadsheet for the Charge Corrections Team.• Formatted individual daily productivity logs for the Charge Corrections Team and Float Pool.• Proactively developed step by step screen shots of various charge corrections processes for Process Improvements.• Perform various types of charge corrections received directly from representatives of all Duke Clinics, Hospitals, Revenue Managers and Compliance Officers.
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UNC Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Financial Counselor Supervisor: Revenue Cycle Management
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Feb 2007 - Oct 2009
• Supervised, evaluated staff of 12 Financial Counselors responsible for providing financial assistance to patients.• Analyzed accounts, referred patients to agency sponsorships, and determined patient eligibility for financial assistance. • Collected payments from patients with outstanding balances while documenting all communications with the patient and account activity in IDX and CT Vision.• Created and maintained “productivity standards” for staff including supply orders and maintain supply budget.• Developed/trained 46 Financial Counselors of the Health Care System on the Financial Counselor patient tracking system. • Worked with clinic managers throughout the Health Care System to review their financial counseling process and provided financial counseling data pertaining to their departments.• Implemented new financial counseling process flows in various clinics to help better serve the patients and the organization. Show less
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Pre Arrival Unit Supervisor: Revenue Cycle Management
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Sep 2005 - Feb 2007
• Supervised and evaluated a staff of 14 Managed Care Specialists responsible for obtaining authorizations for specialty clinics, pre-certifications for procedures, denial management, and obtaining retro-authorizations for suspended charges. • Supervised and evaluated a staff of 5 Batch Eligibility Specialists responsible for verifying insurance eligibility on pending outpatient appointments. • Co-Supervisor for a staff of 17 Inpatient Specialists responsible for obtaining inpatient authorizations and retro-authorizations for suspended charges. Show less
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Outpatient Support Supervisor: UNC Physicians & Associates
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Apr 2003 - Sep 2005
• Supervised and evaluated a staff of 14 Managed Care Specialists responsible for obtaining authorizations for specialty clinics, procedure pre-certifications, denial management, and retro-authorizations for suspended charges. • Co-Supervisor for a staff of 23 Financial Counselors responsible for providing financial assistance to patients, analyzing accounts, referring patients to agency sponsorships, and determining patient eligibility for financial assistance. • Maintained a $14,000 supply budget. • Reviewed pending appointments to ensure that all employees were at least two working days out with valid authorizations. Show less
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Pearson Clinical Assessments
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United States
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Mental Health Care
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200 - 300 Employee
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Human Resources Administrator
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Jun 2002 - Oct 2002
• Government contract responsible for hiring over 80,000 airport security screeners in wake of September 11, 2001. • Supported the Human Resources, 23 Staffing Specialists, managing all employee timesheets and expense reports. • Reported directly to the TSA on hiring statistics, ensuring accuracy of statistics, performing several Quality Assurance checks. • Managed flow of candidates at various phases of testing and quality checks on completion of hiring documentation. • Government contract responsible for hiring over 80,000 airport security screeners in wake of September 11, 2001. • Supported the Human Resources, 23 Staffing Specialists, managing all employee timesheets and expense reports. • Reported directly to the TSA on hiring statistics, ensuring accuracy of statistics, performing several Quality Assurance checks. • Managed flow of candidates at various phases of testing and quality checks on completion of hiring documentation.
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Morehouse School of Medicine
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United States
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Higher Education
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700 & Above Employee
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Site Coordinator: Department of Family Medicine
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Jul 2001 - May 2002
• Worked closely with the Clinic Manager and Medical Director to ensure effectiveness of patient flow and satisfaction.• Adjusted policies and procedures to fit the needs of the clinic. • Supervised and evaluated a staff of 5 Patient Service Representatives. • Tracked patient charges, handled patient complaints, maintained clerical supplies and accounted for daily receipts and deposits. • Formatted and implemented the policies and procedures for the new Meditation specialty clinic. Show less
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Billing Coordinator
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Mar 2001 - Jul 2001
• Ensured that all encounter forms were properly coded to the fourth and/or fifth digits for 100% billing reimbursement. • Within a six-week period, coded and billed a backlog of 600 encounter forms for the MSM Family Practice Center. • Conducted a one on one coding workshop with all Residents and Attending Physicians that focused on coding. • Worked closely with the Compliance Officer of the MSM to ensure that all billing was properly completed. • Assisted in the implementation of Electronic Medical Records and the “MD Everywhere” automated coding and billing system.• Promoted to Site Coordinator in July 2001. Show less
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Education
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North Carolina Central University
Bachelor's degree, Behavioral & Social Sciences -
North Carolina Central University
Biology, General -
Durham Technical Community College
College Transfer Program