Experience

ACG Texas

• Food and Beverage Services
• 1 - 100 Employee

• Manager in Training

  • Mar 2019 - Present



IHOP

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Mar 2018 - Mar 2019

  -Increased and sustained Gross Sales by $12,000 monthly beginning in October 2018.-Managed and trained 65-75 employees, established a standard of accountability to meet and exceed Standard Operating Procedures.-Achieved and maintained Gold Status & A Rating by Corporate Standards from September 2018 through March 2019.-Revamped store with a focus upon fixing aesthetic standards, repaired damage and replaced various equipment throughout store.

• Assistant General Manager

  • Oct 2017 - Mar 2018

  -Partnered with General Manager to increase staff to meet to business needs of the store by screening applicants and making recommendations.-Maintained a labor percentage of 18.5% by adjusting on business flow for all shifts that were run solo.-Navigated repairs that were needed by completing repairs without a contractor saving an estimated $5,500 in total repairs needed.



Denny's

• United States
• Restaurants
• 700 & Above Employee

• Assistant General Manager

  • Jul 2016 - Sep 2017

  -Monitored the night shift and ensured that all staff were supported by stepping in to help as needed.-Coached staff to maintain a professional and responsible appearance and demeanor exceeding standard operating procedures.-Developed staff of 30-45 to deliver premium customer service with turn times to maintained at 40-50 minutes for all servers.

• Server

  • Nov 2015 - Jul 2016



Burger King

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Jul 2015 - Jun 2016

  -Encouraged speed of service for every order at 2 minutes by setting up staff to ensure efficiency for every shift. -Trained staff to listen to customer, clarify needs and repeat desires to reduce mistakes and lower waste. -Encouraged speed of service for every order at 2 minutes by setting up staff to ensure efficiency for every shift. -Trained staff to listen to customer, clarify needs and repeat desires to reduce mistakes and lower waste.



Walmart

• United States
• Retail
• 700 & Above Employee

• Overnight Stocker

  • Jul 2015 - Oct 2015



Chick-fil-A Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Kitchen Shift Leader

  • Aug 2014 - Jul 2015

  -Learned how to take inventory and order product as needed for high volume location. -Oversaw catering as they were put in & ensured they were prepared on time. -Learned how to take inventory and order product as needed for high volume location. -Oversaw catering as they were put in & ensured they were prepared on time.