Experience

Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Outpatient Services Manager - MREH

  • Nov 2022 - Present

  ▪ Focusing on patient experience, from their welcome at reception, the waiting room environment, access to appointments and services, to the overall care and consideration shown.▪ encouraging effective communication between patients, members of the primary health care team, and other associated healthcare agencies.▪ Managing the rota systems for patient appointments, Ensuring all systems are patient focused and staff understand the customer service aspect of service delivery▪ deputising for the Assistant Directorate Manager, when required, include managing Eye Emergency department patient flow escalations and attending Activity and Performance meetings Show less

• Hive super user

  • Apr 2022 - Present

  ▪ primary contact for frontline staff to provide support in the before, during & after go live of new electronic patient records (EPR) Hive ▪ advocate for change! Biggest change in the trusts history ▪leading digital change at MFT, always prioritising patient safety, supporting & mentoring staff in local areas

• Freedom To Speak Up (F2SU) Champion

  • Sep 2021 - Present

  ▪ To act as a local resource to support staff who raise concerns▪ To ensure that any safety issues are raised appropriately and seek assurance that relevant/appropriate action has been taken and feedback is given to the member of staff who raised it.▪ To safeguard the interests of the individual raising a concern, ensuring that there are no repercussions for them either immediately or in the longer term, as appropriate.

• Band 5 Senior Administrator

  • Sep 2021 - Nov 2022

  ▪ responsible for managing the Community Administration and Clerical Teams across all Central Manchester sites including deployment and development ▪ Ensure clinical teams receive a comprehensive, high quality, efficient, administrative and secretarial service, giving consideration to skill mix and budgetary constraints.▪ Ensure that priorities are identified and that problems are resolved as quickly as possible, ensuring the flexible use of staff in order to meet the developing needs of the service. Show less

• Band 4 Cancer Pathway / MDT Co-ordinator

  • Sep 2020 - Sep 2021

  ▪ Co-ordinating Multi disciplinary team meetings for the Haematology department, ensuring that patients are tracked from referral to treatment against national targets. ▪ Tracking patients on the 2WW pathway to ensure first appointment & radiological investigations are booked and reported within timescale▪ Running weekly PTL reports to ensure higher management, divisional directors and senior staff are aware of all patient pathways, any delays and planned treatments ▪ Working closely with trust wide clinical teams and collaboratively within the Cancer Services team ensuring the consistent delivery of service. Show less

• Band 4 Patient Pathway Navigator

  • May 2020 - Sep 2020

  ▪ Trauma & Orthopaedic departments Sarcoma Service to ensure patients are seen within regional and national timed pathways. ▪ Acting as the patient's navigator by monitoring and tracking their timed pathway against the national guidance. ▪liaising with and supporting patients and their families through the Sarcoma diagnostic pathway across secondary and primary care.▪ Working under the direct / indirect supervision of the Sarcoma Clinical Nurse Specialist.

• Band 3 Team Administrator - Manchester Local Care Organisation

  • Jan 2020 - May 2020

  ▪ first point of contact for patient referrals to the north, central & south manchester crisis response service ▪ liaising with North West Ambulance Service, Manchester GP’s, District nurses, Manchester City Council & reablement services ▪ PPE champion for the North Manchester Crisis Team during the Covid-19 Pandemic, liaising with directors, PPE Specialist, clinical lead, service lead, other areas of the service & NHS supply chain to ensure that adequate PPE was available for clinicians



North West Fire Control

• Warrington, United Kingdom

• Control Room Operator

  • Jan 2019 - Dec 2019

  North West Fire Control is a public sector company set up exclusively by the Fire Services in the North West to jointly handle all 999 emergency calls and be responsible for mobilising firefighters and fire engines to incidents in Cumbria, Lancashire, Greater Manchester and Cheshire. This exciting and unique collaboration between the four partner fire and rescue services sees the North West gaining maximum benefit from government funding, providing the best possible service to the public and making over £15m savings in the initial years of operation. Show less



Peaks & Plains Housing Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Development Assistant

  • Nov 2018 - Jan 2019

  an ambitious, profit for purpose housing provider based in Macclesfield, with over 5000 homes across Cheshire and the High Peak. Our turnover is around £30million and we have a team of about 180 staff. We play an important role in the communities where we work and pride ourselves on the quality of our homes and the service we provide our customers. We have just set out a new Five Year Plan, which commits to being an even better landlord as well as improving our existing homes. Alongside that our plans put home-building and regeneration at the heart of all we do. Show less



Great Places Housing Group

• United Kingdom
• Civic and Social Organizations
• 400 - 500 Employee

• Customer service officer - Repairs

  • Jul 2018 - Sep 2018



North West Ambulance Service NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Emergency Medical Dispatcher

  • Aug 2017 - Jun 2018

  EMDs are the first point of contact for callers including patients, patients’ relatives, healthcare professionals and other emergency services. Using the Computer Aided Dispatch system I take accurate details of the callers’ requirements for both emergency and non-emergency ambulance transport or transfers for clinical triage, providing a high quality service, support to those needing assistance and provide instructions in emergency situations. To obtain and input accurate information from callers in order to define an incident category, providing a platform for North West Ambulance Service NHS Trust to prioritise its response to incidents. Deliver advice and guidance to callers regarding medical/trauma conditions and scene safety until a response arrives; utilising all communications systems for activities dealt with by the Emergency Operations Centre. Show less



SMG Europe

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Food And Beverage Assistant

  • Apr 2017 - Sep 2017

  Proving food & beverage services to patrons of shows & events at Manchester Arena from Various outlets within the arena Proving food & beverage services to patrons of shows & events at Manchester Arena from Various outlets within the arena



Peaks & Plains Housing Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Customer Service Advisor

  • Mar 2017 - Apr 2017



L&Q

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Temporary corporate services Administrator

  • Feb 2017 - Feb 2017

  Temporary position whilst the business recruits for a 6 month post within the corporate services team, mainly focused on administration and front of house customer reception.

• Technical Administrator

  • Jul 2016 - Feb 2017

  Working within the asset management team, first working on a project carrying out stock condition surveys within tenants properties, looking at which areas needed improvement and where regeneration works were required. I increased appointments by 150% within my first 8 weeks in the business. Then moved over to work on fire risk assessments and the actions that had been allocated, chasing contractors, dealing with internal and external customers and ensuring that all actions were closed down ahead of schedule and fully complete Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Human Resources Administrator

  • Apr 2016 - Jul 2016

  Working within the Human Resources Shared Service Team to provide daily query management and Resolution to over 85,000 full & part time staff around a wide range of Human Resources Areas. Working within the Human Resources Shared Service Team to provide daily query management and Resolution to over 85,000 full & part time staff around a wide range of Human Resources Areas.



Johnnie Johnson Housing

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Out Of Hours Repairs Co Ordinator

  • Dec 2015 - Mar 2016

  Dealing with out of hours repair calls for a number of housing associations, assessing weather or not the call requires a emergency out of hours call out or if it can be dealt with by the relevant company the following morning or when they are next open. Dealing with customers, companies and their employees on a daily basis. Dealing with out of hours repair calls for a number of housing associations, assessing weather or not the call requires a emergency out of hours call out or if it can be dealt with by the relevant company the following morning or when they are next open. Dealing with customers, companies and their employees on a daily basis.



One Manchester

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Neighbourhood Services Apprentice

  • Sep 2013 - Oct 2015

  To support the Neighbourhood Services Team in maintaining and managing administrative, information and business systems. To provide excellent services to customers by responding to tenants enquires and helping to resolve problems. To support the team in organising events and activities and in developing projects including carrying out research, producing data and information. During this employment I also undertook a level 2 award with th Chartered institute Of Housing and a NVQ Level 2 in Housing Show less