Marcus Jacobson
Technical Project Manager - Microsoft Security Services for the Enterprise (Microsoft) at Simplicity Consulting- Claim this Profile
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Bio
Renata Vincoletto
I've had the pleasure of teaming up with Marcus for the past 18 months at Microsoft Security Services for the Enterprise (MSSE). I've got to say, he's really made a mark. Marcus is brilliant with Azure Administration. If you mention tools like Defender for Endpoint and Defender for Cloud Apps, Marcus knows them inside out. Moreover, he has this incredible talent for incorporating Azure DevOps into our daily operations, making things run much smoother. And beyond his tech skills, Marcus is a genuinely good colleague. He's got a way of explaining complicated stuff that makes it easy for everyone. I've personally gained a lot from his guidance. In short, Marcus combines technical smarts with a great work ethic and a superb attitude. Any team would be better off with him on board. I can't recommend him enough.
Mark Davis
Marcus has a tremendously varied skillset at his disposal, from technical training and Instructional Design, to business process authoring and implementation. He is no-holds-barred in everything he does, always with an urgent and intelligent striving for success. He is equally comfortable with the tactical, day-to-day as he is with the strategic quarter-over-quarter outlook that is necessary for both company success and team success.
Renata Vincoletto
I've had the pleasure of teaming up with Marcus for the past 18 months at Microsoft Security Services for the Enterprise (MSSE). I've got to say, he's really made a mark. Marcus is brilliant with Azure Administration. If you mention tools like Defender for Endpoint and Defender for Cloud Apps, Marcus knows them inside out. Moreover, he has this incredible talent for incorporating Azure DevOps into our daily operations, making things run much smoother. And beyond his tech skills, Marcus is a genuinely good colleague. He's got a way of explaining complicated stuff that makes it easy for everyone. I've personally gained a lot from his guidance. In short, Marcus combines technical smarts with a great work ethic and a superb attitude. Any team would be better off with him on board. I can't recommend him enough.
Mark Davis
Marcus has a tremendously varied skillset at his disposal, from technical training and Instructional Design, to business process authoring and implementation. He is no-holds-barred in everything he does, always with an urgent and intelligent striving for success. He is equally comfortable with the tactical, day-to-day as he is with the strategic quarter-over-quarter outlook that is necessary for both company success and team success.
Renata Vincoletto
I've had the pleasure of teaming up with Marcus for the past 18 months at Microsoft Security Services for the Enterprise (MSSE). I've got to say, he's really made a mark. Marcus is brilliant with Azure Administration. If you mention tools like Defender for Endpoint and Defender for Cloud Apps, Marcus knows them inside out. Moreover, he has this incredible talent for incorporating Azure DevOps into our daily operations, making things run much smoother. And beyond his tech skills, Marcus is a genuinely good colleague. He's got a way of explaining complicated stuff that makes it easy for everyone. I've personally gained a lot from his guidance. In short, Marcus combines technical smarts with a great work ethic and a superb attitude. Any team would be better off with him on board. I can't recommend him enough.
Mark Davis
Marcus has a tremendously varied skillset at his disposal, from technical training and Instructional Design, to business process authoring and implementation. He is no-holds-barred in everything he does, always with an urgent and intelligent striving for success. He is equally comfortable with the tactical, day-to-day as he is with the strategic quarter-over-quarter outlook that is necessary for both company success and team success.
Renata Vincoletto
I've had the pleasure of teaming up with Marcus for the past 18 months at Microsoft Security Services for the Enterprise (MSSE). I've got to say, he's really made a mark. Marcus is brilliant with Azure Administration. If you mention tools like Defender for Endpoint and Defender for Cloud Apps, Marcus knows them inside out. Moreover, he has this incredible talent for incorporating Azure DevOps into our daily operations, making things run much smoother. And beyond his tech skills, Marcus is a genuinely good colleague. He's got a way of explaining complicated stuff that makes it easy for everyone. I've personally gained a lot from his guidance. In short, Marcus combines technical smarts with a great work ethic and a superb attitude. Any team would be better off with him on board. I can't recommend him enough.
Mark Davis
Marcus has a tremendously varied skillset at his disposal, from technical training and Instructional Design, to business process authoring and implementation. He is no-holds-barred in everything he does, always with an urgent and intelligent striving for success. He is equally comfortable with the tactical, day-to-day as he is with the strategic quarter-over-quarter outlook that is necessary for both company success and team success.
Credentials
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Leveraging Generative AI for Project Management
LinkedInAug, 2023- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJun, 2022- Nov, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeNov, 2021- Nov, 2024 -
CompTIA Project+ Certification
CompTIAAug, 2021- Nov, 2024 -
CompTIA A+
CompTIAJun, 2021- Nov, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIAJul, 2021- Nov, 2024 -
CompTIA Network+ ce Certification
CompTIAJul, 2021- Nov, 2024 -
CompTIA Cloud Admin Professional – CCAP Stackable Certification
CompTIAMay, 2022- Nov, 2024 -
CompTIA Cloud+ ce Certification
CompTIAMay, 2022- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Feb, 2022- Nov, 2024 -
CompTIA Secure Cloud Professional – CSCP Stackable Certification
CompTIAMay, 2022- Nov, 2024 -
CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
CompTIAOct, 2021- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAOct, 2021- Nov, 2024 -
Microsoft Certified: DevOps Engineer Expert
MicrosoftJan, 2023- Nov, 2024 -
Microsoft Certified: Azure Administrator Associate
MicrosoftJul, 2022- Nov, 2024
Experience
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Simplicity Consulting
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United States
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Business Consulting and Services
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100 - 200 Employee
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Technical Project Manager - Microsoft Security Services for the Enterprise (Microsoft)
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May 2022 - Present
Work as an Azure Administrator and Security Administrator, managing user accounts & groups, assigning Privileged Identity Management (PIM) roles, managing access reviews, and reviewing alerts in Defender for Endpoint and Defender for Cloud Apps. Manage the ADO environment for tracking work items across the team, including work items that are automatically generated from external inputs such as Microsoft Forms. Manage physical and virtual secured "clean-keybaord" devices used to… Show more Work as an Azure Administrator and Security Administrator, managing user accounts & groups, assigning Privileged Identity Management (PIM) roles, managing access reviews, and reviewing alerts in Defender for Endpoint and Defender for Cloud Apps. Manage the ADO environment for tracking work items across the team, including work items that are automatically generated from external inputs such as Microsoft Forms. Manage physical and virtual secured "clean-keybaord" devices used to access the Azure tenant, including the procurement process, autopilot configuration and management for Azure Active Directory and Intune, and user identity management within Azure Active Directory and Azure DevOps. Show less Work as an Azure Administrator and Security Administrator, managing user accounts & groups, assigning Privileged Identity Management (PIM) roles, managing access reviews, and reviewing alerts in Defender for Endpoint and Defender for Cloud Apps. Manage the ADO environment for tracking work items across the team, including work items that are automatically generated from external inputs such as Microsoft Forms. Manage physical and virtual secured "clean-keybaord" devices used to… Show more Work as an Azure Administrator and Security Administrator, managing user accounts & groups, assigning Privileged Identity Management (PIM) roles, managing access reviews, and reviewing alerts in Defender for Endpoint and Defender for Cloud Apps. Manage the ADO environment for tracking work items across the team, including work items that are automatically generated from external inputs such as Microsoft Forms. Manage physical and virtual secured "clean-keybaord" devices used to access the Azure tenant, including the procurement process, autopilot configuration and management for Azure Active Directory and Intune, and user identity management within Azure Active Directory and Azure DevOps. Show less
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RemmedVR
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Program Manager
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Sep 2021 - Apr 2022
Defined and built the Operations program for a startup in the health care industry, focusing on VR Vision Therapy, including writing SOPs, process definition, CRM management, inventory management, billing management, and customer service management for clinics and patients. Defined and built the Operations program for a startup in the health care industry, focusing on VR Vision Therapy, including writing SOPs, process definition, CRM management, inventory management, billing management, and customer service management for clinics and patients.
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Populus Group
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United States
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Staffing and Recruiting
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400 - 500 Employee
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Project Manager - OEM Featured Devices (Microsoft)
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Jul 2020 - Sep 2021
Manage the end-to-end Featured Devices Program (FDP) process for the Dell account team, ensuring the potentially highest impacting consumer, commercial and education focused Dell devices are included within strategic global Microsoft sales and marketing programs during targeted selling cycles. • Manage the submission of Dell devices for essential Microsoft programs such as Windows Experience Review (WER), Windows Mixed Reality (WMR) badge testing and device photography. • Build and… Show more Manage the end-to-end Featured Devices Program (FDP) process for the Dell account team, ensuring the potentially highest impacting consumer, commercial and education focused Dell devices are included within strategic global Microsoft sales and marketing programs during targeted selling cycles. • Manage the submission of Dell devices for essential Microsoft programs such as Windows Experience Review (WER), Windows Mixed Reality (WMR) badge testing and device photography. • Build and present marketing and sales assets to evangelize Dell devices to internal Microsoft teams such as to ensure the best possible devices are targeted for strategic marketing programs. • Purchase and maintain an inventory of Dell devices and prepare and provide them for display and demonstration and events across Microsoft globally, making recommendations when applicable to maximize the impact. • Manage communication of promotions offered through the Dell Members Purchase Program (MPP), which offers discounted prices on Dell devices to Microsoft employees. This also includes facilitating bulk purchases from internal teams looking to seed devices. • Be an overall subject matter expert on the complete Dell portfolio for the global Dell OEM Sales and Marketing organization. • Designed and built a new Dell Sales Handbook for the Microsoft and Dell field teams to leverage as a quick reference tool for accurate KSP messaging, specifications and pricing by device model, across the entire Dell portfolio. The initial Handbook received very positive feedback, and therefore I now update and distribute quarterly. • Work as the primary liaison with Dell for all workstreams defined above, as well as additional projects when applicable. Show less Manage the end-to-end Featured Devices Program (FDP) process for the Dell account team, ensuring the potentially highest impacting consumer, commercial and education focused Dell devices are included within strategic global Microsoft sales and marketing programs during targeted selling cycles. • Manage the submission of Dell devices for essential Microsoft programs such as Windows Experience Review (WER), Windows Mixed Reality (WMR) badge testing and device photography. • Build and… Show more Manage the end-to-end Featured Devices Program (FDP) process for the Dell account team, ensuring the potentially highest impacting consumer, commercial and education focused Dell devices are included within strategic global Microsoft sales and marketing programs during targeted selling cycles. • Manage the submission of Dell devices for essential Microsoft programs such as Windows Experience Review (WER), Windows Mixed Reality (WMR) badge testing and device photography. • Build and present marketing and sales assets to evangelize Dell devices to internal Microsoft teams such as to ensure the best possible devices are targeted for strategic marketing programs. • Purchase and maintain an inventory of Dell devices and prepare and provide them for display and demonstration and events across Microsoft globally, making recommendations when applicable to maximize the impact. • Manage communication of promotions offered through the Dell Members Purchase Program (MPP), which offers discounted prices on Dell devices to Microsoft employees. This also includes facilitating bulk purchases from internal teams looking to seed devices. • Be an overall subject matter expert on the complete Dell portfolio for the global Dell OEM Sales and Marketing organization. • Designed and built a new Dell Sales Handbook for the Microsoft and Dell field teams to leverage as a quick reference tool for accurate KSP messaging, specifications and pricing by device model, across the entire Dell portfolio. The initial Handbook received very positive feedback, and therefore I now update and distribute quarterly. • Work as the primary liaison with Dell for all workstreams defined above, as well as additional projects when applicable. Show less
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Simplicity Consulting
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United States
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Business Consulting and Services
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100 - 200 Employee
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Project Manager - OEM Featured Devices (Microsoft)
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Jul 2017 - Dec 2019
• Manage the end-to-end Featured Devices Program (FDP) process for the Dell account team, ensuring the potentially highest impacting consumer, commercial and education focused Dell devices are included within strategic global Microsoft sales and marketing programs during targeted selling cycles. • Manage the submission of Dell devices for essential Microsoft programs such as Windows Experience Review (WER), Windows Mixed Reality (WMR) badge testing and device photography. • Build and… Show more • Manage the end-to-end Featured Devices Program (FDP) process for the Dell account team, ensuring the potentially highest impacting consumer, commercial and education focused Dell devices are included within strategic global Microsoft sales and marketing programs during targeted selling cycles. • Manage the submission of Dell devices for essential Microsoft programs such as Windows Experience Review (WER), Windows Mixed Reality (WMR) badge testing and device photography. • Build and present marketing and sales assets to evangelize Dell devices to internal Microsoft teams such as to ensure the best possible devices are targeted for strategic marketing programs. • Purchase and maintain an inventory of Dell devices and prepare and provide them for display and demonstration and events across Microsoft globally, making recommendations when applicable to maximize the impact. • Manage communication of promotions offered through the Dell Members Purchase Program (MPP), which offers discounted prices on Dell devices to Microsoft employees. This also includes facilitating bulk purchases from internal teams looking to seed devices. • Be an overall subject matter expert on the complete Dell portfolio for the global Dell OEM Sales and Marketing organization. • Designed and built a new Dell Sales Handbook for the Microsoft and Dell field teams to leverage as a quick reference tool for accurate KSP messaging, specifications and pricing by device model, across the entire Dell portfolio. The initial Handbook received very positive feedback, and therefore I now update and distribute quarterly. • Work as the primary liaison with Dell for all workstreams defined above, as well as additional projects when applicable. Show less • Manage the end-to-end Featured Devices Program (FDP) process for the Dell account team, ensuring the potentially highest impacting consumer, commercial and education focused Dell devices are included within strategic global Microsoft sales and marketing programs during targeted selling cycles. • Manage the submission of Dell devices for essential Microsoft programs such as Windows Experience Review (WER), Windows Mixed Reality (WMR) badge testing and device photography. • Build and… Show more • Manage the end-to-end Featured Devices Program (FDP) process for the Dell account team, ensuring the potentially highest impacting consumer, commercial and education focused Dell devices are included within strategic global Microsoft sales and marketing programs during targeted selling cycles. • Manage the submission of Dell devices for essential Microsoft programs such as Windows Experience Review (WER), Windows Mixed Reality (WMR) badge testing and device photography. • Build and present marketing and sales assets to evangelize Dell devices to internal Microsoft teams such as to ensure the best possible devices are targeted for strategic marketing programs. • Purchase and maintain an inventory of Dell devices and prepare and provide them for display and demonstration and events across Microsoft globally, making recommendations when applicable to maximize the impact. • Manage communication of promotions offered through the Dell Members Purchase Program (MPP), which offers discounted prices on Dell devices to Microsoft employees. This also includes facilitating bulk purchases from internal teams looking to seed devices. • Be an overall subject matter expert on the complete Dell portfolio for the global Dell OEM Sales and Marketing organization. • Designed and built a new Dell Sales Handbook for the Microsoft and Dell field teams to leverage as a quick reference tool for accurate KSP messaging, specifications and pricing by device model, across the entire Dell portfolio. The initial Handbook received very positive feedback, and therefore I now update and distribute quarterly. • Work as the primary liaison with Dell for all workstreams defined above, as well as additional projects when applicable. Show less
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HTC
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Taiwan
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Consumer Electronics
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700 & Above Employee
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Customer Service Manager - Device Support
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Jun 2011 - Jul 2017
• Own device support communication across HTC America, including HTC support centers, HTC partners and HTC internal departments, including new product introductions, in-life support, feature changes and new & updated customer care programs. • Work as the primary point of contact for the Customer Care department in go-to-market teams for new mobile devices and other products such as the Under Armour HealthBox and HTC’s virtual reality platform: Vive. • Report to the business weekly on… Show more • Own device support communication across HTC America, including HTC support centers, HTC partners and HTC internal departments, including new product introductions, in-life support, feature changes and new & updated customer care programs. • Work as the primary point of contact for the Customer Care department in go-to-market teams for new mobile devices and other products such as the Under Armour HealthBox and HTC’s virtual reality platform: Vive. • Report to the business weekly on inbound trends into the HTC contact centers, including subjects driving the most traffic, as well as new anomalies, so that the respective teams can take the necessary actions to close out issues. • Provide on-site training in HTC contact centers for strategic product and program launches. • Own the management process for the HTC knowledge base, and lead a project to transition to a new system while optimizing the existing content set and developing a new sustainable process for developing and deploying new content. • Mange the process for E-Commerce support in the HTC contact centers, including driving process improvements with the E-Commerce manager and managing escalations relating to refund and return queries. • Manage direct reports who are responsible for device support across internal and partner channels.
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Product Lifecycle Support & Training
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Jul 2011 - Jun 2013
• Manage product support throughout the product’s lifecycle for HTC’s partner channels including all four major US mobile operators, by way of scheduled touch-points, original written documentation, and leveraging HTC internal channels to research subjects when necessary. • Work as the primary liaison between the HTC Customer Care department and other internal HTC departments such as Product Management, Sales, Marketing, and Research & Development. • Create and distribute documentation… Show more • Manage product support throughout the product’s lifecycle for HTC’s partner channels including all four major US mobile operators, by way of scheduled touch-points, original written documentation, and leveraging HTC internal channels to research subjects when necessary. • Work as the primary liaison between the HTC Customer Care department and other internal HTC departments such as Product Management, Sales, Marketing, and Research & Development. • Create and distribute documentation relating to troubleshooting, software updates and feature changes to external partners, internal channels, and for publication on HTC.com with a focus on reducing inbound support contacts, reducing product returns, and elevating HTC’s image as the most open and accessible partner in the mobile industry. • Lead on-site training and focus groups in partner contact centers across North America, with a focus on educating partner agents on properly troubleshooting HTC products in an effort to reduce unnecessary product exchanges.
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WDS
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United Kingdom
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Telecommunications
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300 - 400 Employee
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Knowledge Operations Team Lead
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Oct 2006 - Jul 2011
WDS Global Knowledge Operations - Develop knowledge products such as self-help content, knowledge base articles, training material (print and web-based), testing and simulation relating to mobile phones and other wireless technology. Team Management - Supervise a team of content authors, ensuring they stay consistent with evolving style guidelines and team policies. Project Management - Manage the entire lifecycle of team projects including pre-sales, task delegation, client… Show more WDS Global Knowledge Operations - Develop knowledge products such as self-help content, knowledge base articles, training material (print and web-based), testing and simulation relating to mobile phones and other wireless technology. Team Management - Supervise a team of content authors, ensuring they stay consistent with evolving style guidelines and team policies. Project Management - Manage the entire lifecycle of team projects including pre-sales, task delegation, client interactions, deliverable creation, and client sign-off.
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Internal Trainer
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Oct 2005 - Oct 2006
Trained new hire call center agents in wireless technologies, employee tools/systems, troubleshooting, and soft skills.
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Education
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2021 - 2022
Western Governors University
Bachelor's degree, IT - Cloud Computing Azure Track
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