Experience

Hein & Associates

• United States
• Accounting
• 1 - 100 Employee

• Business Support Analyst

  • Jun 2015 - Present



Enbridge

• Oil and Gas
• 700 & Above Employee

• Resolution Analyst

  • Oct 2010 - 2014

  • Phone, email, and desk side support for Windows 7 users.• Supported users on multiple applications including Microsoft Office 2010, Lotus Notes, Service Now, BMC Remedy, Oracle applications, PeopleSoft, Citrix, and other custom/proprietary applications.• Resolved hardware and printing issues.• Resolved network connectivity, VPN, and remote connectivity issues.• Supported use of IAM tools.• Coordinated new hire account on-boards and user account off-boards using AD.• Interfaced with specialized support to ensure incident resolution.



Echo Communications

• Customer Service/Supervisor

  • 2006 - 2008

  • Controlled the flow of call center using Windows systems • Handled all incoming changes and/or problems • Ensured that proper and professional care was given by the operators• Inputs new data for clients as well as builds new accounts • Controlled the flow of call center using Windows systems • Handled all incoming changes and/or problems • Ensured that proper and professional care was given by the operators• Inputs new data for clients as well as builds new accounts