Experience

Marshalls HomeGoods

• United States
• Retail
• 1 - 100 Employee

• Frontend Coordinator

  • Feb 2022 - Present

  • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools. • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates. • Addresses customer concerns and issues promptly, ensuring a positive customer experience. • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritize as needed. • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates. • Promotes credit and loyalty programs during customer interactions. • Supports and participates in store shrink reduction goals and programs. • Promotes safety awareness and supports maintenance of a risk-free environment. • Follows appropriate cash handling processes, and assists the Store Manager in providing guidance on processes as needed. Show less



Sears

• United States
• Retail
• 700 & Above Employee

• Hard line lead

  • Dec 2018 - Nov 2019

  • Assists Store Leadership in ensuring that the sales floor is visually appealing, effectively merchandised and easy to shop. • Responsible for keeping the zone ready all day/night and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers. • Complete appropriate setup of store-wide and event signing and take down. • Ensure appropriate stocking, pricing, rotation and condition of merchandise. • Ensure the accuracy of on-hand inventory counts, monitors out-of-stock opportunities and replenishment process execution. • Ensures sales associates are delivering the right Member experience and understand how to improve. • Follows appropriate cash handling processes, and assists the Store Manager in providing guidance on processes as needed. • Teaches and models expected behaviors that lead to the right member experience and selling performance. • Drive sales through exceptional customer service skills, sales techniques and store knowledge to connect customers with the right products. • Greeting customers as they enter the hardlines section of the store and inquire into how they would like to be assisted. • Handle concerns and complaints in a proactive manner, and escalate any serious complaints to the hardlines manager. Show less



San Felipe Consortium

• Puerto Rico

• Conceptual designer/Consultant

  • May 2007 - Mar 2010

  • Designed custom logos for thirteen new companies’ eighteen new businesses and twenty-four sub franchises that are under development in the Puerto Plata area of the Dominican Republic • Lead consultant to COO of the consortium in development of the criteria of the image, style and personality of each of the new conceptual enterprises. • Expanding the quality of the visual and graphic art recourses in a cost efficient manner • Producing high quality designs in a quick and timely fashion. Show less