Marcus Davis

IT Support Specialist at TOMRA
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Contact Information
us****@****om
(386) 825-5501
Location
Hamilton, Waikato, New Zealand, NZ

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Credentials

  • Networking Essentials
    Cisco
    Mar, 2022
    - Nov, 2024
  • Introduction to Cybersecurity
    Cisco
    Aug, 2020
    - Nov, 2024
  • Introduction to IoT
    Cisco
    Jan, 2020
    - Nov, 2024
  • Introduction to Packet Tracer
    Cisco
    Jan, 2020
    - Nov, 2024
  • New Zealand Certificate in Information Technology (Level 5)
    Wintec
    Mar, 2018
    - Nov, 2024
  • IT Professionals NZ Membership no: NZ180381
    IT Professional New Zealand
  • National Certificate in Computing Level 3
    Wintec
  • Registered Information Technology Professional (RITP)
    Information Technology Profressional New Zealand

Experience

  • TOMRA
    • Norway
    • Automation Machinery Manufacturing
    • 300 - 400 Employee
    • IT Support Specialist
      • May 2023 - Present

  • TOMRA Food
    • Belgium
    • Automation Machinery Manufacturing
    • 700 & Above Employee
    • IT Support Specialist
      • Oct 2022 - Dec 2022

      Technical Support level 1 to level 2 Responding to tickets Applications Support Boardroom conferencing hardware support I.T Stocks Take Active Directory Door Key Fob provisioning Office 365/Sharepoint Remote Support Imaging Laptops Installing Applications On Site Support for staffs Technical Support level 1 to level 2 Responding to tickets Applications Support Boardroom conferencing hardware support I.T Stocks Take Active Directory Door Key Fob provisioning Office 365/Sharepoint Remote Support Imaging Laptops Installing Applications On Site Support for staffs

  • Bridged IT Services Limited
    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Technician
      • May 2022 - Sep 2022

      Working as a team to ensure service levels are met and maintained Manage and resolve service desk tickets in a timely manner Providing exceptional customer service to business and individual customers Escalation of any issues to management that are complex or sensitive Working as a team to ensure service levels are met and maintained Manage and resolve service desk tickets in a timely manner Providing exceptional customer service to business and individual customers Escalation of any issues to management that are complex or sensitive

  • Spark New Zealand
    • New Zealand
    • Telecommunications
    • 700 & Above Employee
    • Service Desk Analyst
      • Mar 2022 - Apr 2022

      Working as a team to ensure service levels are met and maintained Manage and resolve service desk tickets in a timely manner Providing exceptional customer service to business and individual customers Escalation of any issues to management that are complex or sensitive Active Directory O365 provisioning Exchange Server Working as a team to ensure service levels are met and maintained Manage and resolve service desk tickets in a timely manner Providing exceptional customer service to business and individual customers Escalation of any issues to management that are complex or sensitive Active Directory O365 provisioning Exchange Server

  • Davis Computer Repairs
    • Hamilton New Zealand
    • Company Owner and Certified Computer Technician
      • May 2019 - Mar 2022

  • Quest on Ward - Hamilton NZ
    • Wards Street Hamilton New Zealand
    • Commerical Cleaner
      • May 2013 - Apr 2016

      General house keeping and room servicing. General house keeping and room servicing.

  • Warehouse Stationery
    • New Zealand
    • Retail
    • 100 - 200 Employee
    • Trainee
      • May 2015 - Nov 2015

      Stocking shelves and displays Meeting & greeting customers Stocking shelves and displays Meeting & greeting customers

  • Waikato Office Products Depot
    • Internship Trainee
      • May 2014 - Nov 2014

      Stock control Processing inwards and out bound goods Picking/ assembling orders Stock control Processing inwards and out bound goods Picking/ assembling orders

Education

  • Waikato Institute of Technology
    New Zealand Diploma in Information Technology Technical Support​​(Level 5), Information Technology
    2016 - 2019
  • Wintec - Waikato Institute of Technology
    New Zealand Certificate in Retail Level 2, Retail Management
    2014 - 2014
  • Waikato Institute of Technology
    National Certificate in Computing Level 3, Information Technology
    2013 - 2013

Community

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