Experience

CourseCareers

• United States
• E-Learning Providers
• 700 & Above Employee

• Sales Development Representative

  • Apr 2023 - Present

  CourseCareers is an intense online course teaching sales development where I learned the latest skills and knowledge to become a top sales development representative. CourseCareers is an intense online course teaching sales development where I learned the latest skills and knowledge to become a top sales development representative.



Randolph Brooks Federal Credit Union

• United States
• Banking
• 700 & Above Employee

• Payment Services Senior Portfolio Specialist

  • Dec 2019 - Present

  As a Senior Portfolio Specialist, my primary focus is on managing and optimizing a company's credit card portfolio to drive revenue growth and maximize profitability. My role involves developing and executing strategies to increase cardholder acquisition, retention, and engagement, while also mitigating risk. With a deep understanding of the credit card industry and market trends, I work closely with cross-functional teams, including product development, marketing, risk management, and finance, to identify opportunities for growth and recommend changes to the credit card product suite. In addition, I monitor the performance of the credit card portfolio through regular analysis of key metrics such as spend, activation, usage, and delinquency rates. Based on this analysis, I develop and implement strategies to optimize cardholder behavior and drive revenue growth. Overall, my goal as a Senior Portfolio Specialist is to leverage my expertise to help my company build a profitable and sustainable credit card portfolio that delivers value to both the company and its customers. Show less



RBFCU

• Live Oak, Texas, United States

• Fraud Analyst

  • Nov 2016 - Mar 2019

  Investigated suspicious fraud activity including customer outreach and discovery. I developed fraud prevention practices, implemented new software and recovered potential loss funds for the company. Investigated suspicious fraud activity including customer outreach and discovery. I developed fraud prevention practices, implemented new software and recovered potential loss funds for the company.



GENERATIONS COMMUNITY FEDERAL CREDIT UNION

• United States
• Banking

• Member Service Representative/IT Card Specialist

  • Nov 2009 - Nov 2016

  Delivered exceptional service to members by providing technical support and assistance related to card services. Served as the primary point of contact for resolving card-related issues, answering inquiries, and ensuring a positive member experience. This position required strong technical expertise, exceptional communication skills, and a dedication to providing excellent service. Delivered exceptional service to members by providing technical support and assistance related to card services. Served as the primary point of contact for resolving card-related issues, answering inquiries, and ensuring a positive member experience. This position required strong technical expertise, exceptional communication skills, and a dedication to providing excellent service.



Sears

• United States
• Retail
• 700 & Above Employee

• Senior Sales Associate

  • May 2006 - Nov 2009

  As a Fitness Equipment Sales Associate at Sears, I was responsible for providing exceptional customer service and driving sales in the fitness equipment department. My primary objective was to assist customers in selecting and purchasing the right fitness equipment to meet their needs and goals. I played a vital role in maintaining a clean and organized sales floor while ensuring that customers receive accurate information regarding the features and benefits of various fitness equipment products. Show less