Experience

HonorBridge

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Service and Support Administrator

  • Apr 2023 - Present

  - Provide onsite and remote technical support for 3 HonorBridge North Carolina office locations. - Provide onsite and remote technical support for 3 HonorBridge North Carolina office locations.



Fidelity Talent Source

• Durham, North Carolina, United States

• End User Technician

  • Dec 2022 - Mar 2023

  - Provide onsite technical support for the Fidelity Investments North Carolina office. - Configure Windows 10 OS on Lenovo ThinkPad laptops for deployment using Microsoft Intune. - Image MacBook Pro laptops with the macOS Monterey operating system using JAMF Pro. - Process service ticket requests for Virtual Desktop Reclamation and device retrieval using Service Now. - Provide onsite technical support for the Fidelity Investments North Carolina office. - Configure Windows 10 OS on Lenovo ThinkPad laptops for deployment using Microsoft Intune. - Image MacBook Pro laptops with the macOS Monterey operating system using JAMF Pro. - Process service ticket requests for Virtual Desktop Reclamation and device retrieval using Service Now.



Robert Half Technology

• New York, NY

• Desktop Support Specialist

  • Mar 2019 - Sep 2022

  Desktop Support Analyst - Provided onsite and remote support for the Vyera Pharmaceuticals New York office. - Collaborated with the RWS MSP Infrastructure team for network connectivity on Cisco Ethernet switches. - Configured Windows 10 OS and Microsoft 365 on Lenovo ThinkPad laptops for deployment. - Configured Apple iPhones and iPads utilizing JAMF Pro MDM and Apple Business Manager. IT Engineer - Technical support for the Adapt Community Network New York and Hudson Valley offices. - Provide IT support for various New York City Adapt Habilitation and Children’s Preschool locations. - Configure Windows 10 OS and Microsoft 365 on Dell desktops and laptops for deployment. - Configure Google Chrome OS on Asus Chromebooks for employees at NYC Adapt schools and offices. Desktop Support - Technical support for the Hyperscience New York office. - Performed software imaging for MacBook Pro laptops, Windows and Ubuntu desktop computers. - Provided technical support for the Zoom video conference system. - Provided company shared network drive permissions using the G Suite application. Desktop Support Specialist - Primary technical support for 3 ELF Cosmetics office locations in New York and New Jersey. - Performed Mac OS and Windows 10 image builds for the Graphic, Web and Package Design departments. - Technical support for Zoom, Blue Jeans and Microsoft Teams video conference systems. - Performed the Windows 10 migration for the PC platform for the New York and New Jersey locations. - Administered licenses and installed Adobe Creative Cloud applications for the New York Creative Department. - Collaborated with the MSP Infrastructure team to provide network connectivity on the Cisco Ethernet switches. Show less



Staffmark Professional Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Helpdesk Associate

  • May 2018 - Sep 2018

  - Provided technical phone support for the Warburg Pincus Windows 10 PC environment. - Processed service ticket requests for application troubleshooting, software upgrades and equipment setup. - Updated the Office 365 migration, Windows 1709 Build and IT Security Review Project worksheets using Excel. - Provided technical phone support for the Warburg Pincus Windows 10 PC environment. - Processed service ticket requests for application troubleshooting, software upgrades and equipment setup. - Updated the Office 365 migration, Windows 1709 Build and IT Security Review Project worksheets using Excel.



Volt

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Desktop Support Specialist

  • Jan 2018 - Apr 2018

  - Provided Windows and Mac technical support for NBCUniversal Ad Sales and TV Production Units. - Participated in the company wide computer upgrade project to replace the PC and Mac computers. - Imaged Windows 7 and 10 operating systems on Dell desktops and laptops utilizing Microsoft SCCM. - Configured MacBook Pro laptops with the OS X Sierra operating system. - Provided Windows and Mac technical support for NBCUniversal Ad Sales and TV Production Units. - Participated in the company wide computer upgrade project to replace the PC and Mac computers. - Imaged Windows 7 and 10 operating systems on Dell desktops and laptops utilizing Microsoft SCCM. - Configured MacBook Pro laptops with the OS X Sierra operating system.



Bernard Nickels & Associates

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• IT Support Specialist II

  • Jan 2017 - Jul 2017

  - Provided Windows desktop support for American Stock Transfer & Trust Company. - Configured Windows 7 operating systems on PC desktops and laptops utilizing Microsoft SCCM. - Installed software applications and upgrades as well as computer equipment relocation. - Installed and configured local and network printers for the AST network computers. - Configured Samsung Galaxy and Apple iPhones utilizing the Citrix XenMobile application. - Provided Windows desktop support for American Stock Transfer & Trust Company. - Configured Windows 7 operating systems on PC desktops and laptops utilizing Microsoft SCCM. - Installed software applications and upgrades as well as computer equipment relocation. - Installed and configured local and network printers for the AST network computers. - Configured Samsung Galaxy and Apple iPhones utilizing the Citrix XenMobile application.



Information & Technology Management

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 2 Desktop Support

  • Jun 2016 - Jan 2017

  - Provided level 2 technical support for New York Presbyterian Hospital. - Imaged Windows 10 and 7 OS on PC desktops and laptops utilizing Microsoft Deployment Toolkit. - Provided onsite support and remote PC support utilizing SCCM and Remote Desktop Connection. - Installed software applications, software upgrades and performed computer equipment relocation. - Installed and configured network printers on the New York Presbyterian network. - Provided level 2 technical support for New York Presbyterian Hospital. - Imaged Windows 10 and 7 OS on PC desktops and laptops utilizing Microsoft Deployment Toolkit. - Provided onsite support and remote PC support utilizing SCCM and Remote Desktop Connection. - Installed software applications, software upgrades and performed computer equipment relocation. - Installed and configured network printers on the New York Presbyterian network.



International Rescue Committee

• United States
• Non-profit Organizations
• 700 & Above Employee

• Help Desk Technician

  • May 2014 - Mar 2016

  - Created and managed network accounts, group memberships, and server access permissions in Active Directory. - Created and managed email accounts and mail access permissions in Microsoft Exchange 2010. - Performed computer imaging for the Windows 7 operating system on Lenovo desktops and laptops. - Primary technical support and administration for the Mac platform; supporting OS X Yosemite and OS X Mavericks. - Reimaged MacBook Pro laptops and iMac computers with the OS X Yosemite operating system. - Configured Mac computers to connect to the IRC network domain to operate in the AD environment. - Installed various Mac software; such as Adobe Creative Cloud, Office for Mac 2011, Google Chrome, Adobe Acrobat Professional and Stata for Mac. - Administered telephone equipment and telephone number provisioning utilizing Avaya Site Administration. - Performed network server file restores utilizing MozyPro recovery software. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Help Desk Analyst II

  • Aug 2011 - Feb 2014

  - Provided PC and Mac support via Remote Desktop Connection, Bomgar and ARD. - Managed network accounts and group memberships utilizing Active Directory. - Installed software applications, software upgrades and performed computer equipment relocations. - Imaged Windows 7 OS on PC laptops utilizing (WDS) Windows Deployment Services. - Provided PC and Mac support via Remote Desktop Connection, Bomgar and ARD. - Managed network accounts and group memberships utilizing Active Directory. - Installed software applications, software upgrades and performed computer equipment relocations. - Imaged Windows 7 OS on PC laptops utilizing (WDS) Windows Deployment Services.



KellyOCG

• United States
• Business Consulting and Services
• 700 & Above Employee

• Help Desk Analyst

  • Jul 2010 - Aug 2011

  - Provided technical phone support for the American Express Publishing PC and Mac platform. - Processed service ticket requests for network access, software upgrades and equipment setup. - Imaged Windows XP operating system on PC laptops and desktops using Ghost Cast Server 8.2. - Provided technical phone support for the American Express Publishing PC and Mac platform. - Processed service ticket requests for network access, software upgrades and equipment setup. - Imaged Windows XP operating system on PC laptops and desktops using Ghost Cast Server 8.2.



Lloyd Staffing

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Print Network Support

  • Jul 2008 - Oct 2009

  - Installed and configured network printers on the AMEX Publishing 400+ user network. - Performed configuration procedures to connect users to the print network via PC and Mac workstations. - Completed service ticket information utilizing the HEAT Ticket Management system. - Installed and configured network printers on the AMEX Publishing 400+ user network. - Performed configuration procedures to connect users to the print network via PC and Mac workstations. - Completed service ticket information utilizing the HEAT Ticket Management system.