Marc Pillon
Senior Cybersecurity Advisor – Risk Advisory Practice at IT Ally, LLC.- Claim this Profile
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Bio
LinkedIn User
I worked with Marc from 2014 through most of 2017. Marc and I worked in different groups but within the IT Service Management organization of the company. In addition to being the Availability and Capacity Management Lead, Marc was also responsible for collecting, analyzing and reporting monthly operational metrics to the CIO for all of our departments. From the very beginning, Marc impressed me with his ability to quickly grasp concepts and understand how something worked, be it IT processes, data or software tools. Marc has an uncanny ability to analyze a problem and come up with an out-of-the-box solution, whether it's implementing a network for an organization or the careful analysis and accurate reporting of data and metrics. As part of our montly metrics reporting obligations, I often sought his opinion on how best to reflect my department's numbers, and his suggestions were always sound and realistic. Marc is also not beyond seeking out SMEs to assist him in meeting his goals. This was evidenced when he leveraged a data scientist to provide input to his metrics model. Marc has experience dealing with all levels of Management, from first-line Managers to C-suite, yet he always remains humble and respectful, even to his peers. Marc's integrity is beyond reproach, and I would not hesitate working with him, again.
LinkedIn User
I worked with Marc from 2014 through most of 2017. Marc and I worked in different groups but within the IT Service Management organization of the company. In addition to being the Availability and Capacity Management Lead, Marc was also responsible for collecting, analyzing and reporting monthly operational metrics to the CIO for all of our departments. From the very beginning, Marc impressed me with his ability to quickly grasp concepts and understand how something worked, be it IT processes, data or software tools. Marc has an uncanny ability to analyze a problem and come up with an out-of-the-box solution, whether it's implementing a network for an organization or the careful analysis and accurate reporting of data and metrics. As part of our montly metrics reporting obligations, I often sought his opinion on how best to reflect my department's numbers, and his suggestions were always sound and realistic. Marc is also not beyond seeking out SMEs to assist him in meeting his goals. This was evidenced when he leveraged a data scientist to provide input to his metrics model. Marc has experience dealing with all levels of Management, from first-line Managers to C-suite, yet he always remains humble and respectful, even to his peers. Marc's integrity is beyond reproach, and I would not hesitate working with him, again.
LinkedIn User
I worked with Marc from 2014 through most of 2017. Marc and I worked in different groups but within the IT Service Management organization of the company. In addition to being the Availability and Capacity Management Lead, Marc was also responsible for collecting, analyzing and reporting monthly operational metrics to the CIO for all of our departments. From the very beginning, Marc impressed me with his ability to quickly grasp concepts and understand how something worked, be it IT processes, data or software tools. Marc has an uncanny ability to analyze a problem and come up with an out-of-the-box solution, whether it's implementing a network for an organization or the careful analysis and accurate reporting of data and metrics. As part of our montly metrics reporting obligations, I often sought his opinion on how best to reflect my department's numbers, and his suggestions were always sound and realistic. Marc is also not beyond seeking out SMEs to assist him in meeting his goals. This was evidenced when he leveraged a data scientist to provide input to his metrics model. Marc has experience dealing with all levels of Management, from first-line Managers to C-suite, yet he always remains humble and respectful, even to his peers. Marc's integrity is beyond reproach, and I would not hesitate working with him, again.
LinkedIn User
I worked with Marc from 2014 through most of 2017. Marc and I worked in different groups but within the IT Service Management organization of the company. In addition to being the Availability and Capacity Management Lead, Marc was also responsible for collecting, analyzing and reporting monthly operational metrics to the CIO for all of our departments. From the very beginning, Marc impressed me with his ability to quickly grasp concepts and understand how something worked, be it IT processes, data or software tools. Marc has an uncanny ability to analyze a problem and come up with an out-of-the-box solution, whether it's implementing a network for an organization or the careful analysis and accurate reporting of data and metrics. As part of our montly metrics reporting obligations, I often sought his opinion on how best to reflect my department's numbers, and his suggestions were always sound and realistic. Marc is also not beyond seeking out SMEs to assist him in meeting his goals. This was evidenced when he leveraged a data scientist to provide input to his metrics model. Marc has experience dealing with all levels of Management, from first-line Managers to C-suite, yet he always remains humble and respectful, even to his peers. Marc's integrity is beyond reproach, and I would not hesitate working with him, again.
Experience
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IT Ally, LLC.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Cybersecurity Advisor – Risk Advisory Practice
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May 2019 - Present
Support IT Ally clients by advising them how to improve the structure and efficiency of IT systems to achieve their business goals. Analyze IT requirements and provide guidance to improve policy, process, and technology by comparing against best practices. Develop and implement agreed upon solutions. Support IT Ally clients by advising them how to improve the structure and efficiency of IT systems to achieve their business goals. Analyze IT requirements and provide guidance to improve policy, process, and technology by comparing against best practices. Develop and implement agreed upon solutions.
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Ally
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United States
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Financial Services
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700 & Above Employee
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Availability and Capacity Management Lead
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Apr 2013 - Mar 2019
Reporting to the Director of Service Management, responsible for ITIL Availability and Capacity Management processes. Work closely with Incident, Problem, and Change Management to plan, analyze, measure, report, and improve all aspects of application availability. Stand-up new enterprise Capacity Management process to reduce business impact due to capacity-related incidents, optimize current hardware investment, and identify opportunities for cost savings. Mentor new hires and interns. Reporting to the Executive Director of Operations, responsible for collecting, analyzing, and reporting monthly operational metrics to the CIO, line of business CIOs, and federal regulators. Work with senior leaders to communicate findings, develop action plans, and continuous improvement. KEY ACHIEVEMENTS: Reconstructed and automated the operational metrics program that reduced time to deliver metrics from nearly a week to less than a day and eliminated toil from several team members. Applied advanced data analytics techniques to incident and problem data to uncover trends and correlations. Built a Capacity Management process, created a solid business case for purchasing a capacity tool, and deployed a proof-of-concept environment to verify the business case. Improved processes and data quality across Service Management including Availability, Incident, Problem, and Change Management. Technologies: ServiceNow Reports, ServiceNow Performance Analytics, Microsoft Power BI Certifications: ITIL Foundations Show less
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Windsor Public Library
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Windsor, Ontario, Canada
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Manager Information Technology
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Nov 2003 - Apr 2013
Reporting directly to the CEO, provide leadership, direction, and implement best practices related to research, planning, project management and day-to-day operations of voice and computing infrastructure including asset lifecycle management, software and hardware purchases, LAN/WAN infrastructure and design, help desk call tracking and troubleshooting, desktop computing, print and copy management, database management, remote access, disaster recovery and business continuity, application and website development. Develop, implement, and monitor goals, policies, and procedures. Manage IT staff including recruitment, training, and performance. Develop, manage, and monitor budgets. Coordinate priorities with the Library Board and external partners. KEY ACHIEVEMENTS: Created a mobile library branch using an iPhone and iPad to give staff the ability to serve patrons anywhere in the city; recognized nationally (Canadian Library Association Award for Innovative Technology 2012) as a key technological advancement in libraries service delivery. Reduced budget by more than 50% totaling over 2 million dollars during tenure. Migrated all computing systems to a new network including file, print, email, and productivity applications improving services across all sectors. Deployed a VoIP phone system to 10 WAN sites saving the organization $200,000 over 5 years. Deployed SAN and server virtualization technologies increasing IT response time for new projects and saving thousands of dollars in hardware acquisitions. Implemented and deployed a new public computing system resulting in higher reliability and security while dramatically reducing total cost of ownership. Deployed a Wi-Fi network to all locations with authenticated access to the Internet from any Wi-Fi device. Implemented a new PC deployment and management system saving hundreds of hours of staff travel time each year and increasing IT help desk response time from days to minutes. Show less
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City of Windsor
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Windsor, Ontario, Canada
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Technical Support Analyst
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Jun 2000 - Nov 2003
Provide technical analysis, capacity planning, support, consulting, and policy and procedure development in areas including data network infrastructure, voice network infrastructure, server and storage infrastructure, security of electronic data, database administration, email, Internet support, application integration, disaster recovery and business continuity planning, and system performance analysis. Act as Infrastructure and Solutions Architect on projects, develop Request for Proposals and Business Requirement Documents. KEY ACHIEVEMENTS: Increased the efficiency and productivity of the Help Desk by deploying a PC management system to over 800 PCs at nearly 50 WAN sites lowering response times from days to minutes. Spearheaded the development of a new project management process and procedure to improve efficiency. Deployed hardware, operating systems, email, desktop management and security, and backup solutions. Show less
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City of Windsor
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Windsor, Ontario, Canada
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Programmer Analyst
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1996 - 2000
Reporting to the Manager of Project Management & Applications, responsible for analyzing, designing, building, implementing, and troubleshooting programs and databases for various types of hardware platforms and operating systems to suit user needs. KEY ACHIEVEMENTS: First city in Canada to broadcast municipal election result live and in real time over the Web. Project Lead coordinating nearly 20 departments to create first Internet and intranet web presence, training all users to create HTML web pages, leading team meetings, and managing timelines and expectations, winner of “Best New Website” for Windsor area. Show less
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Education
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1993 - 1997
University of Windsor
Bachelor of Computer Science, Computer Science
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