Experience

Casa Bauducco Franquias

• Food and Beverage Services
• 1 - 100 Employee

• Franqueado

  • Oct 2023 - Present



School of Rock

• United States
• Musicians
• 700 & Above Employee

• Business Owner - Franchisee

  • May 2022 - Present

  School of Rock is a music school prepared to serve people of all technical levels, ages and musical aspirations. With classes for children and adults, at School of Rock students become real musicians. School of Rock is a music school prepared to serve people of all technical levels, ages and musical aspirations. With classes for children and adults, at School of Rock students become real musicians.



Amdocs

• United States
• Software Development
• 700 & Above Employee

• Sales Engineer Senior Manager / Pre Sales - Caribbean and Latin America

  • Jan 2014 - Apr 2022

  • Responsible for the B2B/B2C Digital Portfolio in web/mobile platforms (Commerce, Care, Virtual Store, Omni-channel, CRM, Customer Engagement, CPQ, Stores, Product Catalog and Social, Chatbot)• Translating difficulties and demands of the business and challenges presented by the clients, seeking digital solutions capable of meeting the needs of operators. • Contribution in Digital Strategic Plan, considering the evolution of needs of the final user and main marketing trends.• Seeking new clients which may benefit from products or services, developing long-term relationships.• Monitoring of the market and operators aimed at achieving sales targets and maximizing the client's potential. Participation as host in main Telecom events.• Prepare technical responses and analyze costs in response to request for proposals (RFP/RFI); and coordinate requirements and execution of concept tests (Pilots) • Participation of the global team of GrowPro facilitation (internal lectures for employees: Presentation Techniques, Business Partnerships, Conflict Resolution, Body Language).• Reinforce sales capacity with technical support in trade fairs, congresses and other corporate events.• Training and presentation of solutions to different stakeholders, as well as the sales team. Show less

• Pre Sales Manager

  • Sep 2009 - Jan 2014

  • Responsible for Pre-Sales activities for operators in events in Latin America, representing digital solutions such as Unified Communications, Product Catalog, Mobile Payment, Digital Commerce, Personalization and connected home. • Management of solutions and application of technical knowledge to pre-sales activities with workshops, product presentation and POCs. Demonstrations, Business Development, interacting with product managers for demand and product road map.• Acting in Mobile finance, Connected House, Unified Communications and Mobile Commerce.• Responsible for requirements technical response (RFx) and support to commercial proposal. Show less



Vivo (Telefônica Brasil)

• Brazil
• Telecommunications
• 700 & Above Employee

• Internet and e-Care Manager

  • Feb 2003 - Sep 2009

  • Development and migration of traditional channels into digital channels, B2C. • National management of virtual channels for customer service in the Internet (MeuVivo). • Specification, implementation and operation of service portfolios. • Servicing over 10 million transactions a month (74% increase in one year), reducing costs with call center and increase in customer loyalty and satisfaction. • Implementation of Conta Online, allowing the visualization of full account details. • Management of Portal www.vivo.com.br (over 10 million accesses/month) and mobile portal. • Contract management of external web agency, with over 100 internal demands per month. • Business Management of URA, reducing call center calls through electronic retention. • Redefinition of menus, new functionalities and phraseology, resulting in 55% retention. • Definition and implementation of national network of kiosks (ATM) with 600 kiosks for auto-service in Vivo owned stores, using internal software solution with high usability. Show less



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• e-Care Manager

  • Aug 2002 - Feb 2003

  • Planning and management of virtual channels for Telefônica Celular, responsible for URA, Intranet, service portal and kiosks. • Development and implementation of national Self Service model to be used in the new Vivo joint venture, which unified all national operations under one brand (VIVO), when I reallocated to São Paulo. • Implementation of new URA services to offer a better service level in call center. • Planning and management of virtual channels for Telefônica Celular, responsible for URA, Intranet, service portal and kiosks. • Development and implementation of national Self Service model to be used in the new Vivo joint venture, which unified all national operations under one brand (VIVO), when I reallocated to São Paulo. • Implementation of new URA services to offer a better service level in call center.



Oi

• Brazil
• Telecommunications
• 700 & Above Employee

• WEB Manager - Intranet and Internet

  • Oct 2001 - Aug 2002

  • Definition and development of full web solution for clients B2C/B2B. • The project offered the first WEB presence for the company, integration with internal systems (ERP, CRM) to service clients and dealers. Implemented in a record 6 months before the launch • Definition and development of full web solution for clients B2C/B2B. • The project offered the first WEB presence for the company, integration with internal systems (ERP, CRM) to service clients and dealers. Implemented in a record 6 months before the launch



Claro Brasil

• Brazil
• Telecommunications
• 700 & Above Employee

• WEB Business Manager

  • Jun 1999 - Oct 2001

  • Management of the e-solutions area, coordination of actions to service client virtual needs. • Responsible for the development of new electronic channels, including innovative product and services, such as Provider Claro Internet Service, Wap portal, virtual store, online activation services, authorized agent portal and collaborator portal for HR related activities. • Management of the e-solutions area, coordination of actions to service client virtual needs. • Responsible for the development of new electronic channels, including innovative product and services, such as Provider Claro Internet Service, Wap portal, virtual store, online activation services, authorized agent portal and collaborator portal for HR related activities.



Vanet

• Porto Alegre Area, Brazil

• Gerente de Desenvolvimento

  • 1997 - 1999