Marcos Monteiro de Souza

Content Remediation Engineer at A Cloud Guru | A Pluralsight Company
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • Portuguese Native or bilingual proficiency
  • English Full professional proficiency
  • French Elementary proficiency
  • Spanish Elementary proficiency

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5.0

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Hamid Nazari

Marcos is one of those engineers that I wish I could work with everyday. His technical capabilities aside, Marcos is just a super fun person to have around. A team player who values high quality work and great documentations, which is a rare quality to come around these days. Marcos never failed to find solutions to difficult problems at hand and always looked for more challenging problems to tackle. His passion for learning is commendable.

LinkedIn User

Marcos é um excelente profissional, buscando sempre a entrega com qualidade e dentro do prazo, conduz muito bem as atividades que lhe são atribuídas.

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Aug, 2020
    - Nov, 2024
  • PCEP - Certified Entry-Level Python Programmer
    Python Institute
    May, 2020
    - Nov, 2024
  • Splunk Certified User
    Splunk
    Jan, 2018
    - Nov, 2024
  • CompTIA Cloud Essentials
    CompTIA
    Jul, 2017
    - Nov, 2024
  • CompTIA Linux+ (Powered by LPI)
    CompTIA
    Jul, 2015
    - Nov, 2024
  • SUSE Certified Linux Administrator - SUSE Linux Enterprise Server 11
    SUSE
    Jul, 2015
    - Nov, 2024
  • ITIL V3 Foundation
    APMG-International
    Apr, 2011
    - Nov, 2024
  • CKA: Certified Kubernetes Administrator
    The Linux Foundation
    Nov, 2022
    - Nov, 2024
  • LPIC-1: Linux Administrator
    Linux Professional Institute
    Jul, 2015
    - Nov, 2024
  • LPIC-2: Linux Engineer
    Linux Professional Institute
    Jun, 2020
    - Nov, 2024
  • AWS Certified Alexa Skill Builder – Specialty
    Amazon Web Services (AWS)
    Mar, 2021
    - Nov, 2024
  • AWS Certified Solutions Architect - Associate
    Amazon Web Services (AWS)
    Oct, 2017
    - Nov, 2024
  • AWS Certified Solutions Architect - Professional
    Amazon Web Services (AWS)
    Oct, 2020
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Aug, 2020
    - Nov, 2024
  • AWS Certified DevOps Engineer - Professional
    Amazon Web Services (AWS)
    Dec, 2019
    - Nov, 2024
  • AWS Certified Developer - Associate
    Amazon Web Services (AWS)
    Nov, 2017
    - Nov, 2024
  • AWS Certified SysOps Administrator - Associate
    Amazon Web Services (AWS)
    Dec, 2017
    - Nov, 2024
  • xMatters Certified Admin xPert
    xMatters, inc
    May, 2020
    - Nov, 2024
  • xMatters Integrator Certification
    xMatters, inc
    May, 2020
    - Nov, 2024

Experience

  • A Cloud Guru | A Pluralsight Company
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Content Remediation Engineer
      • Oct 2021 - Present

      Responsibilitieso Receive escalations from Content Support Engineers and other departments, taking appropriate actions to fix or update hands-on lab templates (infrastructure as code), video lessons (applying call outs/corrections), lab guides, quizzes, practice exam questions, and everything else related to content available in the Cloud/DevOps/Linux domainso Liaise with Technical Writers, Video Editors, Project Managers, Content Maintenance Architects, Content Support Engineers, Content Quality Architects, Training Architects, Designers, Developers, and DevOps Engineers to address any type of content issue that demands engagement of cross-functional teamso Discuss challenges, trends, incidents, align assignments and workload distribution with teammates across multiple geographical locations/time zones during daily stand-up sessionso Develop and maintain procedures and knowledge base, defining standards to approach problems and best practices to remediate content issues

    • Senior Content Support Manager
      • Aug 2020 - Oct 2021

      Responsibilitieso Front-line support for customers, compiling feedback for action by content creatorso Manage content-specific support tickets and student questionso QA content and catch details that need to be updatedo Shape ACG customer support system and evolution of contento Mentor/coach junior team members

  • ME Bank
    • Australia
    • Banking
    • 700 & Above Employee
    • Cloud Engineer
      • Jul 2019 - Aug 2020

      Responsibilitieso Design, build and manage AWS core infrastructure services in order to enable business units to adopt cloud solutions and reduce time to marketo Assess business requirements and implement solutions to integrate on-premises, cloud hosted, and external systemso Leverage Infrastructure as Code via AWS CloudFormation and ensure templates are created and managed following internal standardso Liaise with cross-functional teams, vendors and stakeholders utilizing Agile practices, delivering business value through secure, reliable, performant, manageable, and cost-efficient cloud systems

    • Application Support Analyst
      • Oct 2017 - Jun 2019

      Responsibilitieso Core Banking teams support, maximizing up-time, stability, and performance of Cards and Payment platforms, providing Level 2 & 3 application support for critical business functions on a 24x7 basiso Root-cause analysis (RCA) in response to service requests, alerts, incidents, and problemso Improvement initiatives including automation of manual tasks, processes, productivity tools, re-usable templates, and documentationo Project, Release, and Deployment involvemento Proactive participation within the Delivery Team to maximize team readiness and performance, and to reduce risk of impacts of change on production applicationso Management and improvement of system monitoring

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Support Analyst | Engagement Representative
      • Aug 2015 - Oct 2016

      Decision Group @ IBM, São Paulo, Brazil Responsibilities o Deployment and support of web services in development, test and production environments o System migrations, changes, incidents, decommission and implementation of services o Creation and maintenance of documents, manuals, data flow/architecture diagrams and everything else related to the IT infrastructure used by supported applications (databases, replicas, load balancers, web servers, etc.) o Liaison with cross-functional and multicultural teams organized into squads, following Agile principles Key Achievements o Successfully implemented automated scripts to audit user and system accounts for log activity and disk space usage, generating periodic e-mail reports on a weekly or quarterly basis and eliminating repetitive tasks o Was invited to be a backup leader, focal point and to lead team conferences, presenting figures, relevant facts and aligning/distributing tasks. Also participated actively in Blue Community Call meetings, involving relevant departments, managers, customers, contractors and product owners o Wrote an essential Shell Script / UNIX commands guide, in order to provide training and to share my experience with peers and developers. These training sessions improved the efficiency of the team, enabling team members to use better approaches and more assertive techniques to tackle and troubleshoot issues

  • TIVIT
    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Technical Support Analyst
      • Oct 2014 - Jun 2015

      Conquest One @ TIVIT, São Paulo, Brazil Responsibilities o Design, implementation, and support for NetBackup and TSM backup/restore routines, including associated infrastructure, ensuring optimal performance, SLAs and data integrity for any operation o Use of gathering methods to extract information from databases on Linux/UNIX based operating systems, consolidating data and creating management reports for various purposes such as billing, system metrics, disk and resource utilization, auditing requests, etc. o Support, maintenance, and operation of an in-house developed system called TBM (TIVIT Backup Manager) used to store information from TSM (DB2) and Netbackup (Sybase) master servers into a single place, enabling managers and analysts to issue SQL queries and analyze the whole backup environment from a centralized point of view Key Achievements o Created an interactive menu that cut the time spent on troubleshooting data protection tasks for over 1000 virtual machines from hours to minutes, increasing the productivity of the support team and enhancing accuracy of delivered services by reducing backlogs/waste of time on repetitive tasks o Implemented a new functionality to load detailed information for VM backups on the TBM system, and fixed bugs in automatic reports, increasing the accuracy and reliability of the platform, with positive feedback from leaders and peers

  • Santander Brasil
    • Brazil
    • Banking
    • 700 & Above Employee
    • Production Support Analyst
      • Apr 2001 - Jun 2014

      Production Analyst – Produban @ Santander Bank, São Paulo, Brazil 2007 – 2014 IT Technician – G&P @ Santander Bank, São Paulo, Brazil 2005 – 2007 Computer Operator – Coopersite @ Santander Bank, São Paulo, Brazil 2001 – 2005 Responsibilities o Control and maintenance of batch processes, monitoring of hardware technicians, backup/restore operations, file transfer routines, logbooks and checklists, change requests, problems, incidents, as well as mainframe, Linux, UNIX and Windows administration o Support of critical financial services, implementing/standardizing backups, scripts, deploying applications and monitoring services o Creation and maintenance of documents, scripts, fulfillment of SLAs, coordination of change/incident related issues and on-call support to peers and correlated areas o Design, conversion, and implementation of automated batch/backup tasks and workloads Key Achievements o Promoted to IT Technician after demonstrating my organizational skills and motivation as a Computer Operator o Invited to become a regular employee as a Production Analyst and join a new department called Production Planning & Control that was created to handle and organize high demands over distributed platforms o Created standards for scripts used to automate manual routines using Linux, UNIX, Windows operating systems, SQL and Control-M/EM, enabling operational and support teams to work more efficiently and control large workloads better

Education

  • FASP
    Bachelor's degree, Computer Engineering
    2003 - 2008

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