Experience

Commercial Kitchen

• United States
• Consumer Services
• 1 - 100 Employee

• • Aug 2019 - Present

  • Manage the daily operations of a branch generating over $6 million per year in over-the-counter parts sales and repair services• Supervise a staff of 35 - 40 employees, including department managers, installation & service teams, dispatchers, and sales teams • Assign annual and quarterly goals to each department manager and their teams and develop strategic and tactical plans to achieve• Conduct daily ‘rhythm’ phone meetings with the corporate leadership team to review branch schedule and project status updates• Actively participate in weekly sales manager meetings to develop strategic plans and to proactively implement company directives • Review process efficiency and productivity reports, collaborating with other branch managers to develop branch goals and priorities• Manage the daily operations of the facility, including oversight of the HVAC contract, building lease, electric, water, and other utilities• Adapted and adjusted operations, implemented health and safety protocols, executed budget cutbacks, and maintained branch profitability and efficiency during COVID restrictions between 2020 thru 2021 Show less

• • Aug 2019 - Present

  • Manage the annual financials and budgets for the branch, including P&L statements, forecasting, planning, and controlling finances • Maintain the daily sales register, manage daily cash balance sheets, reconcile daily invoices, prepare deposit slips, & deposit funds

• • Aug 2019 - Present

  • Collaborate with the human resources team to develop job descriptions for recruiting purposes, identify and screen potential candidates, interview candidates via phone and / or in person, negotiate employment offers, and complete onboarding paperwork• Produce daily employee schedules, approve vacations and sick leave requests, review timecards and submit payroll data bi-monthly • Supervise the daily activities of two dispatchers and ensure productive and efficient scheduling of service technicians’ assignments• Conduct bi-monthly meetings with the installation team to implement actions that improve employee efficiency and productivity• Manage the daily activities of the service manager focusing on weekly and monthly goals to enhance team efficiency & productivity• Coordinate with the service manager to review weekly technician metric reports including bill to work efficiency, inventory accuracy, number of daily completed calls, same day fix efficiency, and daily revenue averages and develop performance improvement plans • Perform bi-annual service technician performance reviews to identify and correct deficiencies and develop improvement plans• Conduct monthly safety training programs for all branch employees and accurately maintain an up-to-date safety compliance log • Conduct monthly training meetings with service technicians to review safety protocols and methods for improving daily efficiency• Facilitate the leadership training programs for all branch leadership team members to demonstrate the importance of active listening, interpersonal communications, ethical business practices, effective methods for multitasking, and other management techniques Show less

• • Aug 2019 - Present

  • Drive sales revenue and business growth for the branch through new client development and building existing client relationships• Interact with new and prospective clients daily via phone, email, and in person visits to maximize revenues & ensure client satisfaction • Service existing client contracts to facilitate client retention and the update and / or renewal of existing service contracts• Negotiate and close new contract agreements with new clients, building business portfolio and increasing gross sales revenues• Oversee and guide the daily activities of the inside sales team, closely collaborating with sales representatives to identify new business opportunities, develop leads, communicate, negotiate, close new contracts and optimize existing client contracts • Determine realistic and motivating annual sales goals to grow revenues and client portfolio and assign goals to sales representatives• Actively participate in a bi-monthly branch-to-branch sales review meetings with all the sales manager and sales representatives• Drive the successful performance of the sales team and carefully manage the monthly budget and sales forecast projections • Resolve employee and customer complaints, concerns, problems, issues, and conflicts to ensure staff and clients are highly satisfied• Assist clients as needed, conduct research to identify and / or order the correct parts for potential new sales opportunities Show less

• • Aug 2019 - Present

  • Coordinate with the installation team, service manager, and receiving clerk to ensure they have adequate parts and equipment inventory levels, and all equipment is prepared and ready to complete installations and / or repair services for customer accounts• Control accurate parts & supplies inventory, conducting regular cycle counts, & maintain inventory levels for sales and service teams• Research and correct any inventory discrepancies, reconcile inventory, and submit inventory adjustments to correct data as needed• Review and analyze statistical inventory data reports, forecast potential changes in inventory counts, and adjust inventory quantities Show less



Mondelēz International

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Retail Sales Merchandiser

  • Sep 2016 - Aug 2019

  • Managed the full sales cycle, including prospecting, lead development, selling, ordering, merchandising, and controlling inventory • Promoted and sold snack items and products to large and small local grocery markets in Austin and around Central Texas • Visited existing clients and prospects daily to build relationships with department managers and merchandise buyers to sell products • Managed the product merchandising and displays for regular, seasonal, and promotional selling to comply with company standards • Delivered a superior customer service experience to all stakeholders with a focus on satisfying all the client needs and objectives • Worked independently with little supervision, planned and controlled daily schedule, and executed sales plans to achieve objectives Show less



Arturo's Underground Cafe

• • 2016 - 2019

  • Worked as a part time employee managing weekend kitchen staff & facilitating an overall growth in sales revenues for the restaurant • Responsible for the efficient kitchen operations and management of a kitchen staff of diverse employees of varying skill levels• Managed the kitchen staff focusing on efficiency and quality control, increasing team productivity and reducing product waste• Created a strong safety culture, trained kitchen staff on safety protocols and food quality control, prioritized food and personal safety• Supervised the staff to prepare and clean before and after each shift to ensure the kitchen adhered to health and safety standards• Controlled and monitored inventory of fresh, canned, and frozen foods, all other ingredients, and kitchen and cleaning supplies• Collaborated with the kitchen staff and Chef to develop innovative new menu items and daily specials, improvised when needed• Used locally sourced ingredients to create exciting new Tex-Mex style recipes that were infused with flavors from all over the world Show less

• • 2014 - 2016

  • Promoted to the Head Cook and Kitchen Manager position in late 2015 to manage the kitchen staff and prepare foods accurately• Promoted to Food Line Expeditor in early 2015 to ensure that all orders were prepared accurately and plated attractively• Hired as a Sous Chef in 2014, assisted the chef and his team to clean and prepare food to be cooked or served fresh



Mcliff Coffee | Vending | MicroMarkets

• United States
• Food and Beverage Services
• 1 - 100 Employee

• • 2009 - 2016

  • Oversaw the most profitable and efficient branch office in the company out of five branch offices in the Texas market• Promoted to Branch Manager position in 2009 increasing sales and growing client portfolio by over 45% within two years in role• Managed daily operations of the business including accounting, payroll, human resources, sales, logistics, scheduling, & dispatching • Responsible for efficient fiscal management, forecasting and controlling budgets, as well as P&L, ATB, and expense management • Efficiently managed route logistics, scheduling and delivery, dispatching, and inventory of products for the Central Texas territory• Managed a team of 40+ employees, including the Assistant Manager, Route Supervisor, and 20+ Route Sales Representatives Show less

• • 2008 - 2009

  • Promoted to Assistant Manager position in 2008 to assist with the management of daily operations, budgeting, and inventory control

• • 2007 - 2008

  • Promoted to Route Supervisor position in 2007 to manage the daily activities and scheduling of 10 Route Sales Representatives• Trained new sales reps and coached existing sales reps to improve their efficiency, increase their productivity, and build their sales

• • 2005 - 2007

  • Hired as Sales Rep in 2005, becoming the most efficient and profitable sales representative on the sales team within nine months