Head Of Information Technology

• Aug 2022 - Present

-Responsible for Platforms teams (Front End, BackEnd), Data, Information Security, Cloud Infrastructure (AWS and GCP) and Office IT (N1);- Responsible for creating and maintaining the area's budget;- Modernization project of the main LP structure and new checkout- Development of the new CMS (Content Management System), reducing about the FrontEnd team's workload for LP maintenance;- Implementation of the new CRM platform - Sales Force Marketing Cloud;- Implementation of a new payment method through PIX for E-com and Club checkouts;- Implementation of anti-fraud for transactions made on e-comm, reducing chargeback claims- Introducing of new working models through agile methodologies (Scrum) and extended Squads (Partners);- Establishment of excellent relationships with external partners (Consultancies, Cloud Providers, ERP);- Responsible for maintaining and evolving the company's entire cloud-based infrastructure through AWS and GCP providers;- Migration of complex cloud to cloud and multi-cloud platforms and applications. (GCP x GCP, AWS x GCP);- Renegotiation of contracts with suppliers for cost reduction; - Implementation of CrowdStrike Falcon in 100% of the equipment;- Jira and Confluence Admin (+ 100 active users) Show less

Information Technology Manager

• Apr 2021 - Aug 2022

Pre Sales, Architeture and Pricing Manager

• Jul 2019 - Mar 2021

-Responsible for the entire strategy for the Digital Solutions vertical in Brazil for pre-sales, solution architecture, and pricing, with direct reporting from 15 employees;- Created routines for constant feedback, 1:1 and talent mapping for the growth of professional maturity of the team;- Direct report to the Head of Pre-sales LATAM (Chile);- Created a strong relationship with the sales teams, providing consultative support to +60 BDR on topics such as BPO, document digitization, storage, and analytics;- As Head of Pre-sales, responsible for the elaboration of proposals for large clients and different segments (Insurers, Banks, Retail and Governments);- Responsible for the entire commercial cycle: Understanding customer requirements, process mapping, technical proposal elaboration, pricing, and approval by the board;- Responsible for reviewing service values in contracts (bill code) and also harmonizing prices;- Active participation in RFP and RFI processes;- As a Solution Architect Leader , actively participated in the conception and adoption of new products; Iron Mountain Insight (ML/IA), BPMx2 (TIBCO BPMS), Onbase (Hyland)- Part of the Regional LATAM Digital Committee for the definition of new solutions, prioritizing items on the product backlog, proposing new features and inspecting implemented items;- Automation of solution monitoring processes using RPA platforms (UiPath);- Responsible for the elaboration of executive and strategic panels available to clients (Spotfire / TIBCO) Show less

Digital Solutions Manager

• Jan 2019 - Mar 2021

IT Business Partner

• Dec 2014 - Jan 2019

Transforming businesses through strategic automation and innovation, I’ve been pivotal in driving efficiency and modernizing operational processes: 🤖 RPA Project Leadership: Spearheaded the robotic process automation initiative, identifying key processes ripe for automation. Defined a decentralized Center of Excellence (CoE) and established robust governance structures. Led software selection, fostering discussions about the evolution of RPA and IA within the organization. 🔄 BPMS Implementation & Automation: Directed the roadmap for process automation, evaluating and selecting corporate BPMS tools, including Oracle BPM, IBM Lombardi, Process Maker, and Lecom BPM. Crafted a compelling business case, highlighting ROI and payback periods for BPMS tools. Successfully automated 8 processes in a year, integrating with SAP and GIS systems. Pioneered the automation of a critical process with over 7K annual executions. 💡 Innovation & Process Design: As an Analyst, steered an innovation project to implement the intelligent dispatch system, "Click Software", impacting 400+ employees across four regions. Collaborated closely with the operations and IT teams, mapping out and defining processes. Engaged in defining business rules, integration models, and key performance indicators. Led system testing and quality assurance, overseeing rollouts and gathering critical feedback from field teams. Show less

Senior Process Analyst

• Jul 2012 - Dec 2014

An adept governance and automation expert, I have been instrumental in managing and innovating the corporate modeling tools landscape, notably with Aris 7.1 and Oracle BPA. 🛠 Governance & Tool Management: Oversaw the official corporate modeling tools, emphasizing user access control, template development, and quality assurance. Identified new report development requirements and ensured alignment with corporate methodologies. Pioneered and maintained the Methodology Data, solidifying the foundation for consistent process management. 🎓 Training & Development: Empowered coworkers through dedicated training sessions on process modeling and BPM fundamentals. Focused on redesigning processes with a clear emphasis on automation, ensuring streamlined and efficient workflows. 🔄 Oracle BPMS Implementation: Steered the maiden corporate Oracle BPMS implementation, drafting function specifications and user cases. Established robust BPMS governance, defining roles, responsibilities, project steps, and artifacts. Developed automation for specific business units like HR, ensuring rigorous testing and quality assurance for all new automations. 🎨 Process Redesign & Innovation: Expertly mapped and reimagined processes using methodologies like PDCA and Design Thinking. Orchestrated action plans utilizing the 5W2H framework. Monitored key process indicators, spearheading monthly meetings to discuss executive operations and performance metrics. 📜 Certifications: Six Sigma Certified Cobit 4.1 Certified With a passion for merging business needs with technological solutions, I am committed to driving efficiency, innovation, and continuous improvement. Show less

Consultant at ELO Group

• Feb 2012 - Jul 2012

Possessing a comprehensive grasp over the full life cycle of business process projects, I've consistently innovated and optimized processes to align with corporate goals. 🔄 End-to-End Process Management: Engaged in every facet of process projects, from identifying the 'AS IS' state, GAP analysis, redesigning to the 'TO BE' process, and employing methodologies like PDCA and Design Thinking. Acutely aware of the intricacies of corporate culture and its influence on process formulation and optimization. 🗣 Process Discovery & Interviews: Conducted in-depth interviews with various business units utilizing the JADE Methodology, ensuring comprehensive process insights. 📚 Rule Definition & Process Modeling: Authored detailed rule books and leveraged Business Rule Engine (BRE) to bolster the development of new systems. Expertly modeled processes using BPMN 2.0 notation in tools like Oracle BPA, Aris 7.1, and Bizagi Modeler. 🌐 Business Process Automation Advocate: An active member of the internal "Business Process Automation" group, I champion the cause of automation in the corporate landscape. Passionately contributed with insights, engaged in constructive discussions, and penned papers on the topic, reinforcing its relevance and potential in contemporary business settings. Committed to the belief that optimized processes are the backbone of operational excellence, I continuously strive to integrate technology and business for unparalleled efficiency. Show less

Implementation Consultant

• Oct 2009 - Feb 2012

Harnessing an adept expertise in retail systems automation, I've been pivotal in implementing and updating POS (Point of Sales) systems across diverse retail segments, seamlessly integrating finance transaction modules and ERP interfaces.🛍️ POS Implementation & Updates:Spearheaded the deployment and version updates of POS systems in various retail segments including pharmacies, supermarkets, and hypermarkets.💳 Finance Transaction Modules:Successfully integrated finance transaction systems for credit card, debit card, and collection payments, working with platforms like SITEF and CorBan.🔗 ERP Interface Support:Provided crucial support for integrating new ERP system interfaces, notably with Superus, SAP, and Microsiga.📊 Data Assurance & Implementation:Ensured data integrity from legacy systems while migrating to new platforms.Oversaw the complete life cycle implementation of the "Nota Fiscal Paulista" module, reviewing master data and establishing routines for file creation and transfer.🎓 Training & Team Development:Trained diverse teams - from cashiers and supervisors to managers and back office personnel - ensuring smooth adoption of new systems and routines.🌐 Business Rules & Requirement Mapping:Diligently mapped new business rules and requirements to align with evolving business needs.Key Client Engagements:Hipermercado Muffato, Hipermercado Bahamas, Supermercados VerdeMar, Supermercado BH, Rede Drogão Super, Lojas Redes Perfumaria.Dedicated to the belief that effective technology integration is the cornerstone of retail excellence, I bring a blend of hands-on expertise and strategic vision to drive operational efficiencies. Show less

Technical Support Analyst

• Jul 2008 - Sep 2009

With a solid foundation in ITIL best practices, I've successfully managed incident resolution, service requests, and problem-solving across diverse applications and databases.🛠️ Incident & Request Management:Expertly categorized and resolved incidents, ensuring minimized downtimes and prompt service request completions, leveraging ITIL best practices for optimized IT service management.🖥️ Application Support:Delivered robust support for applications developed in COBOL and Linux/JAVA, ensuring consistent performance and user satisfaction.📊 Database Management & Analysis:Regularly analyzed application and database logs across platforms including MySQL, Firebird, and Oracle, ensuring streamlined operations.Demonstrated proficiency in database queries using SQL, performing functions such as selects, inserts, and updates.🔍 Quality Control:Conducted rigorous quality control tests for new devices including printers, keyboards, and balances, ensuring only the best devices are deployed for operational use.📈 Performance Reporting & Improvement:Engaged in daily meetings to report principal issues, ensuring that the team remains updated and can swiftly address any emerging challenges.Conducted benchmarking with other leading companies to identify and integrate methodologies aimed at enhancing IT Governance.Dedicated to ensuring seamless IT operations, I blend hands-on expertise with a keen analytical mindset to deliver top-tier support and system management. Show less

Intern

• Oct 2007 - Jul 2008

Junior Technical Intern

• Apr 2007 - Oct 2007

With a strong grounding in server administration, I've consistently maintained and managed intricate server environments, ensuring streamlined operations and maximized uptime. 🖥️ Windows Server Management: Expertise in maintaining and managing Windows Server platforms (2000, NT, 2003) with a focus on Active Directory, DNS, DHCP, Print Server, and Backup Servers. 🐧 Linux Administration: Proficient with RedHat and Debian distributions, managing services such as Samba, Squid, BIND (DNS), and enforcing network security with Firewall Rules (Iptables). 👨‍💼 Field Operations: Successfully conducted on-site activities at client locations, ensuring their IT infrastructure aligns with best practices and their unique business requirements. 📊 Network Monitoring & Reporting: Monitored internet links to track and report on main transmissions and data consumption patterns. Crafted detailed reports and presented network performance metrics to clients, facilitating data-driven decision-making. Combining technical expertise with client-facing skills, I am dedicated to optimizing server environments and ensuring seamless connectivity while upholding the highest standards of security and efficiency. Show less