Marcos Schiesari
Líder de Pós-Vendas at Deltamaq- Claim this Profile
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Bio
José Luís Gomes Silva
Marcos Schiesari, as Service Manager, has high negotiation skills, good penetration with OEMs, with technical respect among them (MAN / Komatsu / Agrale / Hyundai, among others). Focus on solutions for customers, constant search for improvements, interconnecting several areas such as quality / warranty / production / tests / engineering. Participated in several Product Improvement works based on field knowledge and fault feeds, providing due analysis by tools such as FTA, 5W2h, providing and supporting clients in investigative analysis and solutions until the arrival of final engineering solutions. It provided solutions for global products even though they were developed outside the Brazilian market. Created video training solutions more than 3 years ago, helping customers to improve the technical capacity of the distribution network, among other services that envisaged constant improvements in the technical assistance network, contributing to reducing warranty costs, ease and agility of the distribution network in solving problems. Resilience, commitment, challenges, leadership are words that express your profile. Best regards Jose L Gomes Service Manager MBA - FGV Mechanical Engineer - FEI
Alexandre Alcaraz
Marcos is a very proactive and knowledgeable engineer, with very high interpersonal skills. I´m sad we lost him to the competitor!
José Luís Gomes Silva
Marcos Schiesari, as Service Manager, has high negotiation skills, good penetration with OEMs, with technical respect among them (MAN / Komatsu / Agrale / Hyundai, among others). Focus on solutions for customers, constant search for improvements, interconnecting several areas such as quality / warranty / production / tests / engineering. Participated in several Product Improvement works based on field knowledge and fault feeds, providing due analysis by tools such as FTA, 5W2h, providing and supporting clients in investigative analysis and solutions until the arrival of final engineering solutions. It provided solutions for global products even though they were developed outside the Brazilian market. Created video training solutions more than 3 years ago, helping customers to improve the technical capacity of the distribution network, among other services that envisaged constant improvements in the technical assistance network, contributing to reducing warranty costs, ease and agility of the distribution network in solving problems. Resilience, commitment, challenges, leadership are words that express your profile. Best regards Jose L Gomes Service Manager MBA - FGV Mechanical Engineer - FEI
Alexandre Alcaraz
Marcos is a very proactive and knowledgeable engineer, with very high interpersonal skills. I´m sad we lost him to the competitor!
José Luís Gomes Silva
Marcos Schiesari, as Service Manager, has high negotiation skills, good penetration with OEMs, with technical respect among them (MAN / Komatsu / Agrale / Hyundai, among others). Focus on solutions for customers, constant search for improvements, interconnecting several areas such as quality / warranty / production / tests / engineering. Participated in several Product Improvement works based on field knowledge and fault feeds, providing due analysis by tools such as FTA, 5W2h, providing and supporting clients in investigative analysis and solutions until the arrival of final engineering solutions. It provided solutions for global products even though they were developed outside the Brazilian market. Created video training solutions more than 3 years ago, helping customers to improve the technical capacity of the distribution network, among other services that envisaged constant improvements in the technical assistance network, contributing to reducing warranty costs, ease and agility of the distribution network in solving problems. Resilience, commitment, challenges, leadership are words that express your profile. Best regards Jose L Gomes Service Manager MBA - FGV Mechanical Engineer - FEI
Alexandre Alcaraz
Marcos is a very proactive and knowledgeable engineer, with very high interpersonal skills. I´m sad we lost him to the competitor!
José Luís Gomes Silva
Marcos Schiesari, as Service Manager, has high negotiation skills, good penetration with OEMs, with technical respect among them (MAN / Komatsu / Agrale / Hyundai, among others). Focus on solutions for customers, constant search for improvements, interconnecting several areas such as quality / warranty / production / tests / engineering. Participated in several Product Improvement works based on field knowledge and fault feeds, providing due analysis by tools such as FTA, 5W2h, providing and supporting clients in investigative analysis and solutions until the arrival of final engineering solutions. It provided solutions for global products even though they were developed outside the Brazilian market. Created video training solutions more than 3 years ago, helping customers to improve the technical capacity of the distribution network, among other services that envisaged constant improvements in the technical assistance network, contributing to reducing warranty costs, ease and agility of the distribution network in solving problems. Resilience, commitment, challenges, leadership are words that express your profile. Best regards Jose L Gomes Service Manager MBA - FGV Mechanical Engineer - FEI
Alexandre Alcaraz
Marcos is a very proactive and knowledgeable engineer, with very high interpersonal skills. I´m sad we lost him to the competitor!
Experience
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Deltamaq
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Brazil
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Machinery Manufacturing
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100 - 200 Employee
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Líder de Pós-Vendas
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Jun 2023 - Present
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Cummins Inc.
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Head Executivo de Serviços e Pós Vendas - LATAM
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Nov 2020 - Jun 2023
Responsável pela gestão da área de engenharia de serviços das 3 unidades de negócios Cummins no Brasil: Motores, Componentes (turbos e pós-tratamento) e Geradores de Energia. Acompanhamento e análise da necessidade de novas ferramentas para o campo (eletrônicas, elétricas ou mecânicas) e material para diagnóstico de falhas e solução de problemas de campo, criação de kit de serviços bem como comunicação direta com o time de peças. Responsável pelo treinamento e certificação da rede de concessionários dos OEM´s em análise de falhas de pós tratamento, reduzindo em até 60% o volume de unidades enviadas ao centro de garantias. Condução da reestruturação do departamento de engenharia de serviços agregando engenharia do produto, distribuição da carteira de clientes e alteração dos perfis de função, obtendo como resultado a diminuição do prazo de implementação de projetos de melhorias do produto/solução de problemas em cerca de 55%. Responsável por garantir que as políticas e procedimentos de serviços sejam seguidos e que novas informações relativas a problemas técnicos de campo sejam comunicadas à organização (local e global). Implantação de métodos eficazes de trabalho como processo de “emerging issues” para detecção rápida dos problemas de campo junto aos OEMs e priorização de projetos, que resultaram em maior eficiência do time, melhoria no tempo de resposta ao cliente e melhor utilização dos recursos disponíveis. Implantação do sistema de gerenciamento de campanhas, e recalls via software, resultando em melhor comunicação, maior rapidez nas aprovações e histórico das ações de campo e das tomadas de decisões. Melhoria no sistema de Salesforce dos distribuidores, obtendo todas as informações pertinentes a uma nova oportunidade estejam disponíveis para ajudar na priorização de recursos, garantindo uma cotação mais acurada. Show less
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Gerente de Serviços LATAM
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Sep 2016 - Nov 2020
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Applications & Sales Engineer
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Jan 2005 - May 2007
Preject leader for light duty and mid range commercial diesel applications. Field test datalogging Development of new business / new applications Preject leader for light duty and mid range commercial diesel applications. Field test datalogging Development of new business / new applications
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Development, Certification & Tests Engineer
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Feb 2003 - Dec 2004
Development engineer at powertrain area with focus in NVH tests (pass-by-noise) and durability of components as rubber mounts to reduce vibration from powertrain to the vehicle cabin. Also responsible to exhaust system tests and components durability. Development engineer at powertrain area with focus in NVH tests (pass-by-noise) and durability of components as rubber mounts to reduce vibration from powertrain to the vehicle cabin. Also responsible to exhaust system tests and components durability.
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Education
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1997 - 2002
FEI
Mechanic Automotive Engineering, Mechanical Engineering -
Fundação Getulio Vargas
Master of Business Administration - MBA, Gestão de Negócios
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