Sales Associate

• Aug 2016 - Present

Advisor/Sales

• Mar 2008 - Jun 2016

• Ensure that customers are offered the best service and utilising any opportunity to up sell during transactions with additional items. Working at all times towards the achievement of sales and service targets.• Remaining up to date with product range and using this knowledge to ensure a comprehensive provision for customers with enquiries. Moreover, to support upsell campaigns.• Drawn upon to open and close the branch whilst ensuring all security procedures are followed without exception.• Utilising various systems including SAP and Microsoft Office (Excel and Word) on a daily basis to administer various tasks including stock tracking and delivery information.• Providing extended support to management with reporting and campaign development. Distributing insight on various initiatives designed to support revenue generation.• Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management as to how improvements can be made.• Handling any customer complaints with service or products with tact and diplomacy and mitigating any further dissatisfaction through concluding in a timely manner.• Processing transactions using the till and undertaking regular reconciliations to highlight and investigate any discrepancies.• Where required providing extended support during peak periods or staff shortage.

Senior Sales Assistant

• Jan 2002 - Jan 2008

Key Responsibilities: •Accountable in a customer facing role with the primary remit to deliver and support a seamless service.•Working closely with peers and management to discuss various initiatives capable of supporting the achievement of sales and service targets and brand standards.•Handling and reconciling large volumes of transactions and ensuring all discrepancies are identified and resolved in a timely fashion.•Completing stock takes and rotation regularly in support of minimising waste. Moreover, to ensure the full product range can be offered to prospective customers.•Opening and closing the branch per security procedures in place and escalating any concerns as required.

Customer Service

• Feb 2001 - Mar 2002

Customer service / Sales / Merchandising / Food safety