Experience

Solarcentury Africa
• United Kingdom
• Services for Renewable Energy
• 1 - 100 Employee
• Team Support Officer

  • Jan 2023 - Present


Home Instead

• Hospitals and Health Care
• 700 & Above Employee

• Head of Caregiver Experience

  • Sep 2021 - Dec 2022

• Care Coordinator

  • Oct 2020 - Sep 2021



Hinduja Global Solutions (HGS) - General Mills

• Team Manager/Operations

  • Jan 2018 - May 2020

  In this role as Team/Operations Manager, I held full accountability for hiring, selecting, building, managing, and training high-performing teams of one performance coach and 11+ advisors to improve performance. Moreover, I ensured the effective management of operations, including promoting passion within team, and acknowledge advisors for their achievements. In addition, I delivered excellent customer service while exceeding client expectations. Besides I developed performance appraisals and produce all training materials by co-ordinating with the European Consumer Care Manager. I used an integrated approach to create detailed finance reports. Key Contributions: • Began tenure as Team Manager and Operations Manager; quickly promoted in recognition of outstanding leadership strengths • Re-organised the training plan, developed solid time management skills, implemented new, effective processes, and created performance strategy to achieve full team potential • Consistently attained staff retention, KPIs, SLAs, and targets for clients Show less



Hinduja Global Solutions (HGS) - Kimberly Clark

• Team Manager/Operations

  • Feb 2017 - Dec 2017

  I created team briefings, checked agents’ data accuracy, and provided feedback on one-to-one basis. I oversaw bank transfers, sold Kimberly Clark products, and achieved KPIs. I supervised, scheduled, and trained all staff members. I held the credit for maintaining a disciplined and flexible approach to all client relations.Key Contributions:• Promoted to Team Manager and Data Auditor positions• Directed successful development of a manual plan and execution of time management process• Enforced control over complaint handling process and ensured swift resolution of customer queries• Achieved best individual performance and accomplished individual/team targets Show less

• Internal Data Auditor/ Senior Trilingual (English, Portuguese, and Spanish) Customer Service Advisor

  • Jul 2013 - Feb 2017

  While working here, I built strong rapport with consumers and delivered high-quality service.I successfully handled call-backs daily with as little impact to the business as possible. I also dispatched sample and replacement packs for Portuguese and Spanish consumers by collaborating with third-party agencies. • Directed successful development of a manual plan and execution of time management process• Enforced control over complaint handling process and ensured swift resolution of customer queries• Achieved best individual performance and accomplished individual/team targets Show less



Flying Tiger UK

• United Kingdom
• Retail
• 1 - 100 Employee

• Store Manager

  • Apr 2011 - Jul 2013

  • Liaison with Area Manager, Head Office and operations department on a daily basis • Developing and maintaining sales strategies and setting targets - KPI's • Stock ordering and allocation • Management of the flow resources • Weekly random inventory control procedure • Floor and back office supervision • Employment interviews and staff training • Liaison with Area Manager, Head Office and operations department on a daily basis • Developing and maintaining sales strategies and setting targets - KPI's • Stock ordering and allocation • Management of the flow resources • Weekly random inventory control procedure • Floor and back office supervision • Employment interviews and staff training



Bottega Veneta

• Italy
• Luxury Goods & Jewelry
• 700 & Above Employee

• Stock Controller

  • Sep 2008 - May 2010

  • Efficient stock movement, supervision and planning inventory ahead on a seasonal basis • Producing weekly and monthly reports including stock discrepancies, stock loss and administrative errors • Making recommendations to ensure the maintenance of accurate stock level and responsible for the inventory control procedure • Liaising with international branches, warehouse, distributors, and placing purchase orders • Efficient stock movement, supervision and planning inventory ahead on a seasonal basis • Producing weekly and monthly reports including stock discrepancies, stock loss and administrative errors • Making recommendations to ensure the maintenance of accurate stock level and responsible for the inventory control procedure • Liaising with international branches, warehouse, distributors, and placing purchase orders



Raft Furniture

• United Kingdom
• Retail
• 1 - 100 Employee

• Sales Manager

  • Mar 2007 - Jun 2008

  • Setting sales targets and compiling and analysing sales figures • Orientation on product / service benefit, mail orders, and merchandising • Maximise and maintain sales through effective teamwork • Demonstrate a high level of branch operations • Developing sales strategies and setting targets • Setting sales targets and compiling and analysing sales figures • Orientation on product / service benefit, mail orders, and merchandising • Maximise and maintain sales through effective teamwork • Demonstrate a high level of branch operations • Developing sales strategies and setting targets



MUJI Europe Holdings Limited

• United Kingdom
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Jul 2001 - Feb 2007

  • Introducing and promoting all categories of merchandising • Liaison with Store Manager, Head Office and operations department on a daily basis • Focus on customer retention • Sales analyses and producing weekly reports • Assisting with payroll monthly, recruiting and training staff • Allocating areas for sales representatives, monitoring sales performance and motivate staff • Introducing and promoting all categories of merchandising • Liaison with Store Manager, Head Office and operations department on a daily basis • Focus on customer retention • Sales analyses and producing weekly reports • Assisting with payroll monthly, recruiting and training staff • Allocating areas for sales representatives, monitoring sales performance and motivate staff