Experience

Village of Lincolnwood

• United States
• Government Administration
• 1 - 100 Employee

• Community Development Coordinator

  • Apr 2021 - Present



City of Evanston

• United States
• Government Administration
• 300 - 400 Employee

• Parking Operations Coordinator

  • Jul 2016 - Aug 2020

• Collections Coordinator

  • May 2016 - Jul 2016

• Customer Service Representative

  • May 2008 - May 2016

  Responsible for Wheel Tax, Residential Parking Permit, and Visitor Pass ProgramsDaily contact with Evanston citizens regarding parking inquires, water bill inquires, and anything Evanston related.



Peoples Natural Gas

• United States
• Utilities
• 400 - 500 Employee

• Customer Service Representative

  • Jan 2001 - Dec 2007

  Revenue Protection - Created bills for customer illegally consuming natural gasBilling Department - Made corrections and adjustments to customer bills also investigated issues customer billing inquiriesMilwaukee Avenue Office - Face to face contact with customer to explain account issues and handle customer inquiriesCall Center - Answered calls regarding customer service and billing inquiries Revenue Protection - Created bills for customer illegally consuming natural gasBilling Department - Made corrections and adjustments to customer bills also investigated issues customer billing inquiriesMilwaukee Avenue Office - Face to face contact with customer to explain account issues and handle customer inquiriesCall Center - Answered calls regarding customer service and billing inquiries