Marco Blaauw

Tier 2 Customer Service Representative at Directnic
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Norco, Louisiana, United States, US
Languages
  • Dutch Native or bilingual proficiency
  • German Limited working proficiency
  • French Limited working proficiency
  • English Full professional proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Carmen Li

I have come to know Marco as a reliable, friendly and cooperative person who was very knowledgeable in the applications that we used in the backoffice. He often came up with proposals for enhancements and smarter ways of working. He definitely adds value to any company.

LinkedIn User

Marco is a very experienced and process focussed analyst. He is very thorough in his research into a problem and always tries to improve or report on flaws in the excisting processes.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Directnic
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Tier 2 Customer Service Representative
      • Mar 2018 - Present

      Customer service, technical support.Domain name registrar. Hosting provider. Customer service, technical support.Domain name registrar. Hosting provider.

  • Jefferson Parish Animal Shelter
    • Animal Care Attendant
      • Sep 2015 - Mar 2018

      ● Thoroughly clean and disinfect all areas of the animal shelter● Ensuring all animals are well cared for and noticing any signs of illness or distress in animals● Assisting potential adopters to find the right pet that meets their desires● Providing the dogs with exercise ● Thoroughly clean and disinfect all areas of the animal shelter● Ensuring all animals are well cared for and noticing any signs of illness or distress in animals● Assisting potential adopters to find the right pet that meets their desires● Providing the dogs with exercise

  • Winn-Dixie
    • United States
    • Retail Groceries
    • 700 & Above Employee
    • Pricing Associate
      • May 2014 - Dec 2015

      Product pricing maintenance. Product pricing maintenance.

  • Self Employed
    • Real Estate
    • 1 - 100 Employee
    • Freelance PC Technician
      • Jun 2012 - Jan 2015

      ● Troubleshooting and general PC maintenance● Virus removal and data recovery● Hardware and software installation● User support including upgrade recommendations and software assistance● Network installation and maintenance ● Troubleshooting and general PC maintenance● Virus removal and data recovery● Hardware and software installation● User support including upgrade recommendations and software assistance● Network installation and maintenance

  • KPN
    • Netherlands
    • Telecommunications
    • 700 & Above Employee
    • System Support Analyst
      • Feb 2009 - Apr 2012

      ● 3rd tier technical end user support● Software testing● Operational support● Support for VoIP, traditional copper networks(xDSL) and Fiber Optic based networks (FttH and FttC)

    • Technical Support Specialist
      • 2006 - 2009

      ● 1st and 2nd tier technical support● Coaching and training new recruits● Interim management● Supervisor transition team

  • Noorderpoortcollege
    • Desktop Support Technician
      • 2003 - 2006

      ● System Administration● Desktop Support● Customer Service● Technical SupportKey skills: Novell Netware, Windows, MS Office, Windows deployment, imaging, ReBorn cards. ● System Administration● Desktop Support● Customer Service● Technical SupportKey skills: Novell Netware, Windows, MS Office, Windows deployment, imaging, ReBorn cards.

  • Olympia Uitzendbureau
    • Netherlands
    • Technical Support Engineer
      • 1999 - 2003

      ● System Administration● Desktop Support● Customer Service● Technical Support ● System Administration● Desktop Support● Customer Service● Technical Support

  • Sitel
    • Australia
    • Telecommunications
    • 200 - 300 Employee
    • Customer Service Representative
      • 1996 - 1999

      ● Customer Service Microsoft● Technical Support Xircom● Multilingual (Dutch, English, German, French) ● Customer Service Microsoft● Technical Support Xircom● Multilingual (Dutch, English, German, French)

Education

  • Rijksuniversiteit Groningen / University of Groningen
    Psychology & Artificial Intelligence
    1993 - 1996
  • Universiteit Twente / Twente University
    Industrial Engineering
    1991 - 1993
  • Kamerling Onnes College
    Atheneum
    1984 - 1991
  • OBS "De Molshoop" Noordhorn
    Middle School
    1978 - 1984

Community

You need to have a working account to view this content. Click here to join now