Data Engineer

• Apr 2021 - Present

Senior Data Engineer

• Sep 2019 - Apr 2021

Sourcing, Loading, Storing, Enhancing, Managing Data making data readily available to business by implementing interfaces for data access, e.g. batch exports, real-time decision API’s etc.Design and implement interface monitoring and management solutions to ensure availability and accuracy. Following Kimble and managing data storage in Facts and Dimensions, optimizing indexes and partitions for best performance.

Senior Decision Support Analyst

• Nov 2018 - Oct 2019

Workforce Manager

• Aug 2017 - Oct 2018

Responsible for Forecasting, Scheduling , Capacity Planning, Scenario Modeling, Data Mining and Analytics, New Business Analytics for both inbound and outbound. Maintain WFM system, SQL queries and stored procedures for data mining.

Senior Business Analyst Credit

• Nov 2016 - Aug 2017

I am team lead for a group of highly skilled analysts. I ensure that automated processes execute, develop Automated reporting, Business Dashboards and manage SSRS reports, SSAS Tabular Cubes, SSIS Packages and Day to Day SQL queries and stored procedures. I manage the implementation of Business Intelligence in the credit space. I compile BRD's , Technical Specifications, Guidelines, ETL Processes, SQL Optimisation. I work closely with the IT department in implementation of the above technology.

BI Manager Business Analytics & Developer

• Apr 2015 - Oct 2016

I manage both the Workforce Management team and the MIS / BI Team.Key responsibilities is to ensure accurate forecasting, planning and reporting within the Sales, Service and Credit areas. Automated reporting is done via SQL, SSIS, SSRS , VB.Net . Create target driven Dashboards using various BI tools.Allot of responsibility lies within the 2 teams to guide the departments and help them achieve their goals.

Senior BA Workforce Management

• Mar 2014 - Mar 2015

Manage WFM team in the business support area. Inbound, outbound and sales.Provide operations with long term and sort term forecasting, projections, simulations and planning. Analyse data and planning for projects. My teams goal is to guide business on day to day operations, increase ROI, improve effeciency and provide support on projects.

Resource Planner and Business analyst

• Dec 2009 - Feb 2014

Forecasting, Scheduling and Cost Efficient Planning for varies areas. Reporting, Ad-hoc Reports, Investigations, Analyzing data for reports and projects. Recommend functions and processes for IVR’s, projects and other areas within the business.Calculate resource demands for Service Centers and Projects.

Call Center Agent

• Apr 2007 - Dec 2009

Specialized Call Center Agent

C&C Operator

• Jan 2006 - Feb 2007

Operate Computerized Equipment for cutting and fitting of lenses.