Experience

Fratelli Cosulich Group

• Italy
• Maritime Transportation
• 300 - 400 Employee

• Impiegato

  • Mar 2021 - Present

  Employee at Catering Dept. Employee at Catering Dept.



ATPI

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Consultant @ Griffin Marine Travel

  • Jul 2020 - Mar 2021



CWT

• United States
• Travel Arrangements
• 700 & Above Employee

• Travel Counsellor

  • Sep 2018 - Sep 2019

  Business Travel Counsellor Business Travel Counsellor



MSC Cruises

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Flight Operations Specialist

  • Feb 2018 - Oct 2018

  In line with business strategy, the Flight Operations Specialist provides support on flights allocations management, on daily activities to Local Air Departments, on handling of the emergencies (In case of ship/flights disruptions or tracing of lost luggage) and on functional analysis for system enhancements. KEY RESPONSIBILITIES •Creates and allocates PNRs in GDS, checking names and ticketing deadlines; •Coordinates with Corporate Offices to release flights, in compliance with contracts Terms & Conditions; •Follows Revenue Management/Commercial instructions to increase flights by purchasing at best conditions and prices by negotiating directly with Airlines, producing reports; •Keeps information files always updated (Flights Plans per product and per Office, Flights Schedules, Costs files); •Prepares pre-set spreadsheets containing all Flights information (n. of seats per Origin & Destination, schedules, costs and selling price to be sent to Air Setup Department for loading) in order to have Fly & Cruise products available to sales; •Provides technical support in IATA Reservation and Ticketing (ticket rebooking and rerouting, cancellations and refunds) and technical support to GDS and to MSC Booking System disruptions, GDS accreditations; •In case of ship/flights disruptions (cancellations, strikes or any other critical circumstances) acts fast to reroute bookings to reprotect guests; •Supports Ship management in helping guests with info and special requests on flights services provided with our Fly & Cruise packages, including tracing of lost luggage; •Supports IT in system enhancements as well in solving system disruptions and bugs fixing and works in close contact with Business Intelligence to perform check on processes and data integrity. Show less



Costa Crociere S.p.A.

• Italy
• Travel Arrangements
• 700 & Above Employee

• Operation Control Center Operator

  • Jun 2014 - Jan 2018

  KEY RESPONSIBILITIESHandling disruptions involving Guests, Crew Members and Shoreside Employees during their travels and/or in case of last minute ship’s deployment changes.Managing disruptions in case of vessel’s delay and/or port cancellation due to bad weather conditions.Supporting Inventory Department for any issue related to cruise tickets and cabin accommodation during weekends and bank holidays.Supporting Destination Management Department for shore excursions set up and operations.Booking hotel, transfers, cars and air tickets in contingency.Guaranteeing delivery of Flights passengers’ list, Ground Services and Airport Assistance manifest to Ground Agents and Port Agents both during peace time and in emergency.Monitoring flight and ground operations providing assistance in case of any schedule change.Responding timely to ad-hoc requests for analysis and financial assessment. Show less

• Direct Sales Agent

  • May 2013 - Jun 2014



MSC Cruises

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Reservation Agent

  • Jan 2011 - Mar 2013

  Gestione vendite crociere e servizio supporto per agenzie di viaggio. Gestione vendita servizi associati alla crociera: pacchetti benessere, pacchetti bevande, escursioni, trasferimenti bus, ecc. Ottimizzazione degli spazi bordo nave, controllo liste passeggeri. Completa gestione delle comunicazioni ai vari dipartimenti dell’azienda quali Ground dept., Shorex dept., Ticketing dept., Accounting dept., Legal dept. Gestione vendite crociere e servizio supporto per agenzie di viaggio. Gestione vendita servizi associati alla crociera: pacchetti benessere, pacchetti bevande, escursioni, trasferimenti bus, ecc. Ottimizzazione degli spazi bordo nave, controllo liste passeggeri. Completa gestione delle comunicazioni ai vari dipartimenti dell’azienda quali Ground dept., Shorex dept., Ticketing dept., Accounting dept., Legal dept.



MSC Cruises

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Receptionist

  • Mar 2009 - May 2009