Managing Director Mexico

• Mar 2021 - Present

Mexico Managing Director at Zoolatech. Responsible for leading the company in Mexico and align it with the Corporate Strategy. Responsible for the entire operations of Zoolatech in Mexico (P&L, growth, legal, finance, accounting, culture, recruitment, etc.) as well as managing several accounts in Mexico. - Created Zoolatech Mexico from scratch. - End-to-end coordination to open the Mexican legal entity and starting operations. - Main responsible to design the benefits package for Mexico. - Implemented 3 major benefits for all Mexican team members in a record time of 1 month. - Initial coordination of the Mexican payroll process for the Mexican legal entity. - Hiring of the original recruitment team in Mexico from scratch. - Initial coordination of the recruitment department in Mexico. - Account management of 6 different accounts with different requests, enabling them to grow based on client's pace.

Delivery Director, Analytics and Engineering

• Jun 2020 - Mar 2021

Responsible for the Analytics and Engineering line of business in Mexico, focused on people development to provide the best possible service to our clients.- Managed the COVID-19 world crisis in the team to retain as much talent as possible.- Main responsible for strategy and service delivery of the business unit in Mexico.- Responsible for the P&L in the region. During the COVID-19 crisis I managed to keep the P&L as healthy as possible.- Supported business development activities by retaining existing customers.- Expanded the client's footprint in Mexico by adding 4 new clients.- Member of the country's leadership committee to tackle the COVID-19 crisis. Allowing a 100% remote work model with zero complains from clients and delivering the same quality than before the pandemic.- As a member of the country's leadership committee I also developed the program "Bye bye Laptops!" to increase the team members satisfaction at the same time we supported local charity organizations.

Delivery Director

• Dec 2018 - Jun 2020

Program Manager

• Sep 2017 - Dec 2018

- Hotwire Account management (part of Expedia group).- High-Level delivery management for several projects / delivery centers, primarily US, Mexico and Kiev.- Business development for the Mexico market.- Agile people management focused on professional growth and tailored training based on each individual’s career.- Dealing with in-house teams, remote teams (external development offices).- Main responsible and accountable of the P&L of the Hotwire account with up to 7 projects in different locations.- Responsible for the invoicing lifecycle, including rates definition (Mexico and US), invoice generation, payments, and profit recognition reports.- Responsible of one of the most profitable accounts in Luxoft Mexico for up to 3 years.- In charge of financial planning, monthly and annual forecast, costs, and expenses.- Agile facilitator among different departments in Luxoft Mexico (recruiting, finance, talent management, office operations, IT, legal, travel, and front-desk) to ensure operations run smoothly for our teams.- Member of the Luxoft Guadalajara leadership committee actively participating in the Great Place to Work initiatives that helped winning the 1st place in Mexico (international companies with less than 500 team members ).

Account Delivery Manager

• Sep 2015 - Sep 2017

- First Mexican Engineering Manager / Account Delivery Manager to be hired in Luxoft Mexico.- Main responsible for the delivery of client’s projects on time, in the expected quality and within budget according to defined contracts.- Main POC for the communications with the client for the different projects (up to 4 different projects then 7).- Coordination and management of multiple projects (up to 3).- Driver for the entire client monitoring and client satisfaction.- Provide reporting, drive project planning for all projects.- Account management (risk management, communication management, cost management, procurement management).- Management of nearshore operations and client delivery.- Project budgeting and forecast for T&M projects.- Hotwire Account management (part of Expedia group).- In charge of SOW definition, execution and renewal.

Manager

• Jan 2013 - Sep 2015

Axa Restablece Maintenance- Responsible for the activities of 11 persons.- Project forecasting.- Responsible of monthly production deployments.- Management of quick-win projects within the regular maintenance (Enhancements).- Responsible for weekly maintenance committee presentations.- Responsible for monthly steering presentations to preset results based on SLAs metrics.

Senior Consultant

• Apr 2010 - Dec 2012

Project Axa Restablece- Team leader of two integration tracks- Responsible of 8 integrations points for the project- Responsible for the activities of 5 persons during the project- Responsible of the monthly-based checkpoints during IT reviews and - IT committees- Responsible of the integration checkpoints during the monthly-based demos with the stakeholders- Documentation of the integrations using UML and Enterprise Architect- Development of integrations using Guidewire Studio and Java EE.

Consultant

• Oct 2009 - Apr 2010

- Part of the project CONVSIST for the IMPI (Mexican Institute for the Intellectual Property). - Part of the project RDU for the IMPI (Mexican Institute for the Intellectual Property). - Project leader for at IXE for the project Objected Charges. - Part of the SICAL project for Ferromex. - Part of the project CONVSIST for the IMPI (Mexican Institute for the Intellectual Property). - Part of the project RDU for the IMPI (Mexican Institute for the Intellectual Property). - Project leader for at IXE for the project Objected Charges. - Part of the SICAL project for Ferromex.

Network Upgrade Engineer

• May 2007 - Oct 2009

- Application and removal of patches to telecommunications switches worldwide - Telecommunication systems upgrades. - Application and removal of patches to telecommunications switches worldwide - Telecommunication systems upgrades.